Shurgard Self Storage - Edgware Reviews 119

Palak has been very helpful and got everything done within a short period of time. I am happy with her service.

Abbas was great and helpful - lots of help made everything really

Magda, explained the unite very well, very patient showing me where it was . Also showed other unites that was available, so that I had various choices. I thought it was very good service.

Thank you

Magda of the Edgeware branch was so helpful and patient explaining our options. I wish everyone gave such a great level of service. Thank you for your great help Magda! 29

Great in terms of what they offer, dissapointed that they want a one month notice for cancelling and you aren't being told in an explicit manner about it, rather it's just a small print so I ended up having to pay for an extra month.

I couldn’t praise the person who helped me - Magda enough. Magda's customer service was outstanding—professional, attentive, and genuinely helpful throughout. It’s rare to experience such a high level of care and dedication. Truly excellent service!

Palak she was very very halpful
really appreciate her
Thank you x

The staff at Edgware is very friendly and always happy to help. Massive thanks to Magda, who helped me with the booking and is always greeting customers with a smile and goes above and beyond to make sure our needs are met. Thank you all and keep up the great service 😊

Palak is very helpful for making contact

Magda was really friendly and helpful. She explained everything clearly and made the whole process quick and easy. Great customer service and a very positive attitude.

Great and very helpful service!
Magda once again thank you very much for your help and patience.
God bless you 🙏
Best wishes

Shurgard is a total disgrace of a company. As a family moving we used two units. When we cleared out the first unit there were mice/rat poos everywhere (I have photos to prove). Our leather boots and bags were totally ruined.. including furniture that was nibbled at.
Take a look at the opening times.. We hired a taxi van to collect the heavier items for an hour and by 7pm I was locked in on the first floor with my partner loading the van.. then returning to help.. panicking about me as he couldn't get back in to the building. He phoned and told me to leave. He had the padlock so I had to leave our unit unlocked. We waited almost an hour for security to come and open the main gate to let us out. The security man said this has happened recently and they need to update their opening times. I am writing this on behalf of my mother.. who is 81 years old next month) who said it was one of her worst experiences in all her years she has ever had with a company.
Through all of this I phoned, emailed and tried to contact a member of staff.. Could never get through and no one even cared when I eventually did.
Please find my review honest and in good faith.
Gemma Harrington

Went to reserve a unit in Edgware, London branch today. Magda was very helpful and friendly. She showed me the sizes of the units, helped me with the app and showed me how to use it. She explained everything very clearly. It was very easy to get this sorted with her help.

A professional and supportive service from the onset. Magda and Nadia were dedicated to helping me feel competent with the storage unit and offered continuous support and valuable advice.

Staff very helpful and easy to deal with highly recommended

Your Edgware branch offered me the fantastic service. I’d rank them with 10 stars if I could.
Thank you so much

PRICE: THE MOST REASONABLE AND AFFORDABLE ACROSS THE UK

SERVICE: HASSLE FREE

CUSTOMER SERVICE: IMMACULATE

CLEANSINESS: NOT AN ISSUE WHATSOEVER

Great place, clean and convenient. You enter the premises with an app on your phone. Security cameras are everywhere, so you feel very safe. There is an attendant in the working hours for those who prefer old school or for first timers, but you can also visit your storage unit after work, like till 9pm which is very convenient. I am very happy with Shurgard.

Easy access through the app on my phone and it was also very easy to find my storage. Trolleys were available to transport my items. Although the process was okay, they should have staff on site to direct the first rentals.