Shurgard Self Storage - Ashford Reviews 44

Clean, bright, well run storage unit. Very helpful staff. Easy access. Plenty of differing sized trolleys to move items around the site.

Excellent customer service

Excellent service, would definitely recommend. Stored a few times excellent every time.

I have stored with Shurgard before when it was Loknstore, the transition was smooth and Shurgard have been a great storage company. I have had my unit for 8+ years it has ideal opening times and the staff are lovely especially Sarah and Dan the manager both professional and always on hand to help.

I signed up for a years storage. Everything was covered in detail and perfectly by Alex, very personable and helpful. Many thanks

I went in today to buy boxes and was helped by a lovely lady, believe her name was Sarah. Excellent service and even helped me build one of the tricky medium boxes which seemed to need an instruction manual to build. Will definitely be back to buy more.

Sarah was the most accommadating, really happy with her service. Thank you!

Great facility. Alex was so helpful and went out of his way to make things as smooth as possible. Would highly recommend

Came in to buy boxes for my house move and sarah was very helpful.

Excellent service, stored here for eight years and never had a problem. Staff are all lovely and easy access and clean storage.

Really pleased with the service from Dan in Ashford.
Dan was really helpful and supportive.
Highly recommended

Good reception, made me feel welcome, very helpful too.

Very professional and efficient, made the whole process very simple.

A satisfactory customer support advisor and I was happy with their services. Thank you 😊

The quality of service was excellent both with Manny who assisted with the contract details and guiding me though the sign up process.
This was followed up by in person quality service by Sarah at the Self Storage facility in Ashford.
A seamless operation.

Great, smooth experience getting a storage unit moved in. Daniel was really helpful, knowledgable and thorough. Very much appreciated!

They are out of their minds with the prices. I signed up 3 months ago for a 55sq storage and the full price(no discounts or anything) was 79/month. Now I was looking on the website to change to a smaller locker as I've gotten rid of lots of stuff and my 55sq locker is at 150/month(and apparently that is a special price)!!! That is 90% increase in 3 months!!! If I downsize to 20sq, I'll be paying the same price I am paying now for 55. That is daylight robbery and I'll be taking my stuff to the bin rather than paying these ridiculous prices.

Not to mention when I was typing my phone number in the forms and changed my mind, closed the tab without saving, clicking on anything or accepting any terms, they saved it and they spammed me with phone calls (hello GDPR??!?) and when you ask them not to call you because you didn't click on anything, they apologise and do it again.

Easy to book online and clear instructions. A quick phone call allowed me to clear up another question I had and it has all been plain sailing since then. The storage is easy to access and clean and the staff are helpful and happy to answer any queries. Thank you Ashford team! :)

The process was easy and the subsequent customer service calls were very professional and welcoming.