Shrine Solutions Reviews 129

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting that the customer service is outstanding. Many people highlight the exceptional response times, with questions often answered and issues resolved very quickly, sometimes within minutes or hours. Consumers also appreciate the quality of the product, describing it as the best theme available, highly customizable, and packed with useful features. However, some customers also noted issues with the product, specifically concerning variant images not updating correctly or disappearing, which made the theme unusable for their stores. A few other people also felt that support responsiveness was slow, especially given that they had paid for "Ultimate Support."

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its speed, helpfulness, and... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the incredibly responsive and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Website

Clients share positive opinions on website themes, with many expressing satisfaction with the Shrine Pro... See more

Product

Consumers generally express high satisfaction with the product, often calling it the "best theme" available... See more

Based on these reviews

Rated 5 out of 5 stars

I had a unique request to remove duplicate headings in my menu and cart drawer while keeping the design intact. The Shrine team guided me step-by-step, answered quickly, and ensured everything worked... See more

Rated 5 out of 5 stars

I had a great experience with Shrine Solutions. The support team is super friendly, fast, and very professional. My problem was solved quickly and everything works perfectly now. The service is really... See more

Rated 5 out of 5 stars

Reach out to customer support, they are very helpful and answered all my questions about the theme. I genuinely believe that Shrine is the best theme out there. With most of the important features bui... See more

Rated 5 out of 5 stars

Absolutely amazing! 🙌 Their customer service is outstanding — every question I had was answered and solved in less than two hours. The team is always responsive, friendly, and super professional.... See more

Rated 5 out of 5 stars

Besides their great theme, which offers pretty much everything I need, they have fantastic customer service. I had 2 separate issues with my website, so I reached out to them for help. They responded... See more

Rated 5 out of 5 stars

I'm truly happy I chose the Shrine theme for my Shopify store. The design is clean, modern, and clearly optimized for user experience. But what really impressed me was the quality of the support... See more

Rated 5 out of 5 stars

One, there theme is top teir. Very customizable and all you need to create a high converting website. Two, there support and development team is top teir! They go above and behind with support and any... See more

Rated 5 out of 5 stars

I recently ran into an issue with my store with some features. I contacted the Shrine support team, and I was absolutely blown away by their response. In less than 24 hours, the team had already... See more

Rated 5 out of 5 stars

Best team. Their customer support is gold! I had a chat with Charlotte McG on a rather different issue and she was super helpful & quick. Their product is great, but team behind is even better. Fully... See more

Rated 5 out of 5 stars

Best theme out there. Have had a clean professional store for a year now and even after 1 year of purchasing they still instantly resolved an issue I had. Very fast response, very professional solutio... See more

Rated 5 out of 5 stars

The Customer Support is Amazing ! They helped me immediately with the issue I had and provided all the essential information required for me to pursue my store. They understood my issue and kindly hel... See more

Rated 5 out of 5 stars

I had some troubles with authenticating my website and I emailed support. Got a quick and detailed reply from Charlotte McG which helped me solve my problem. I was very impressed with not only the re... See more

Rated 5 out of 5 stars

Amazing experience, I ran into a small hurdle trying to edit some code for a product template. I reached out to customer service and they guided me through the steps. My issue was resolved in less tha... See more

Rated 5 out of 5 stars

I use this theme personally on my ecom store and I currently recommend it to all of the students inside of my Google Ads Ecom Academy. Their aftersale support is amazing and I never need to wait more... See more

Rated 5 out of 5 stars

Shrine has been my go to since being in the space. My absolute favorite part is the genuine and VERY fast help I receive with support. Within hours and never over complicate an issue I have. They have... See more

Rated 5 out of 5 stars

Best support out there.the support avalible for any question I have ,helping me non stop whenever I face something I don’t know how to figure out.highly recommended

Rated 5 out of 5 stars

By far the best theme. Deleted all the apps I was using especially the paid ones. Even better is I get continuous support from shrine about any questions I have and they respond very quickly! 5/5 ⭐️⭐️... See more

Rated 5 out of 5 stars

The Shrine Solutions team is absolutely professional and excellent! They helped me solved the problem of my site very quick by step by step instructions with details.

Rated 5 out of 5 stars

10/10 the best and fastest support I have ever received. There is no chance you won't make more money with any other theme. just download it and if you need anything at all just ask support they are a... See more

Rated 5 out of 5 stars

Shrine theme and the support team are amazing! Whenever I have a problem, they are always very helpful and quick to reply. Arguably the best theme i've used that has given me over a 20x ROI.

Rated 5 out of 5 stars

Support team were very professional. Replies were quick and concise. My issues were fixed quickly and the information provided to help for the future was detailed.

Rated 5 out of 5 stars

W CUSTOMER SERVICE, really fast and responsive. i had an issue and they fixed it within 10 minutes that took me a whole day.

Rated 5 out of 5 stars

Customer service was amazing — they helped me quickly and efficiently, and the person who assisted me was very kind and respectful. I give it a 10/10.

Rated 5 out of 5 stars

With its excellent professional appearance, extensive section customization options, abundance of sections to select from, and numerous add-ons, such as bundle options, this theme is likely THE best a... See more

Rated 5 out of 5 stars

Great support from the team. I had a odd issue with my site which I was unable to fix, they took on support and fixed the issue till it was closed out and they listen to my needs. Great support team a... See more

Rated 5 out of 5 stars

Shrine support has been helping me consistently with some issues i had with with website and theme.

Rated 5 out of 5 stars

This is one of the best themes in the e-com space, you can customize it so much and it has everything you need.

Rated 5 out of 5 stars

Absolute 10/10 customer service, had an issue where my cart was glitching out due to a very specific issue within shopify, the support team figured this out within a day and it was all sorted.

Rated 5 out of 5 stars

It's simply the best theme I could have chosen. It has everything I could ask for and the customer support is just top tier. 5/5

Rated 5 out of 5 stars

Simply the best theme ever and the support is amazing! Thank you Shrine!

Rated 5 out of 5 stars

The theme is extremely user-friendly and made it easy to build a high-quality website. What really stands out is the customer support — incredibly responsive, with replies coming within minutes, whi... See more

Rated 5 out of 5 stars

I'm the one who asked them to send me the review rating link. enough said. they're super prompt and helpful over email which is the most important thing when dealing with third party software.

Rated 5 out of 5 stars

They were very helpful and fast with replying. Just a great experience

Rated 5 out of 5 stars

I have just purchased 2 of the Shrine Pro theme licences for our 2 websites that we are moving from Magento to Shopify. I must say that the support we have received so far has been exceptiona... See more

Rated 5 out of 5 stars

I’m very satisfied with the Shrine Pro theme. The quality is excellent, and what really stands out is their support. Even in the middle of the night, I often received a response within an hour. The te... See more

Rated 5 out of 5 stars

The new update process is seamless! They’ve made it so easy to authenticate the theme now. The support is fast, friendly, and very technical. Worth every penny for my Shopify store.


Company details

  1. e-Commerce Service
  2. e-Commerce Solution Provider
  3. Website Designer

Written by the company

Shrine Solutions Ltd is a leading company specializing in premium Shopify themes. They provide advanced, feature-rich themes designed to enhance the functionality and aesthetics of Shopify stores. Shrine Solutions focuses on offering high-quality, customizable themes that cater to various business needs, helping store owners create a professional and engaging online presence. Their themes are known for their flexibility, ease of use, and seamless integration with Shopify, making them a popular choice among e-commerce businesses looking to upgrade their online stores.


Contact info

4.9

Excellent

TrustScore 5 out of 5

129 reviews

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Rated 5 out of 5 stars

Not only is the theme super advanced…

Not only is the theme super advanced and optimised for conversions, but their customer support team is top-notch. I had a few issues with custom scripts and built-in customisations, and their team got back with solutions in no time, let alone kept me updated along the way. Really impressed!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

GREAT

I absolutely love Shrine Solution's theme! The design is sleek, modern, and fully customizable, making it perfect for my website. The attention to detail is evident, and the theme offers everything I need to create a professional and visually appealing site.

What truly sets Shrine Solution apart is their exceptional after-purchase support. Their customer service is prompt, helpful, and goes above and beyond to ensure customer satisfaction. For example, when I needed a small customization for my site, their team responded within hours and made the changes exactly as I requested. It’s rare to find such reliable and attentive support.

I couldn’t be happier with both the product and the service!

3 January 2025
Unprompted review
Rated 5 out of 5 stars

DO NOT BUY THIS - IT'S TOO GOOD!

DO NOT BUY - IT'S TOO GOOD!

The product itself is alright - it's made perfect when paired with other applications like GemPages, etc.

What makes this product truly good is the customer service - they are quick to respond and if you ever need help with custom customizations they will help you do that which is really really uncanny - not many companies do this!

The product is well worth the purchase and the value you get is a direct justification of the price.

29 December 2024
Unprompted review
Rated 5 out of 5 stars

Theme is crazy good!

Theme is crazy good! Add a few issues connecting initially but the customer service team was lightning quick and responded immediately!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

bad experience + update & solution.

I have a super bad experience with Shrine, I found their template, bought it for 40% off. All of a sudden a few days later they increase the Black Friday deal to 50% off. Super unfair, misleading and feeling scammed. Will never buy again from them, will never tell a positive thing about them either to my network of business owners. I asked if they could make up for the difference and they didn't want to do that, the most sad and less caring customer service every. Pathetic way of doing business.

Update:

After 3 emails back and forth they have finally agreed to give me the 10% back. This was not about the money, more a matter of principle.

Thanks team Shrine for stepping up you game. Therefore I changed my 1 star review into 5 stars.

30 November 2024
Unprompted review
Rated 1 out of 5 stars

SCAM, DO NOT BUY

SCAM: DO NOT BUY>
Bought a Theme, paid for it full.
IT stopped working, Shrine did not honor the License I previously purchased, made me purchase another License.
I have reported this to the Consumer protection division in Cyprus and New York,

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Great customer support!

Awesome experience chatting with the customer support team and absolutely hands down one of the best theme options out there, even if you’ve got a low budget.

18 November 2024
Unprompted review
Shrine Solutions logo

Reply from Shrine Solutions

Thanks for sharing your experience! 😊 We’re so glad our support team could help and that you’re loving the theme. It’s awesome to know it works well for all budgets—cheers to your success! ⛩️

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