Cocoon Vehicles Ltd Reviews 

81
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Cocoon was brilliant to work with! Needed a car for a short term lease as an expat. They made the complicated process easy with consistent and *immediate* guidance, supplied extremely reasonable insur... See more

Rated 5 out of 5 stars

Found out the car I ordered was goiing to take a lot longer than orginally planned, so needed a short term replacement. This was on the Sunday evening, so sent an email to Cocoon. Got a response first... See more

Rated 5 out of 5 stars

Amazing service! Cocoon has been the best leasing company I’ve ever used, breath of fresh air compared to others I’ve used in the past. Recently switched my car without any hastle, picked u... See more

Rated 5 out of 5 stars

Thanks to Rhys and Rebecca for helping me find a vehicle on our return to the UK after so many years. Without the UK credit history, securing a car was the most difficult part of our family relocation... See more

Company details

  1. Car Leasing Service
  2. Car Finance and Loan Company
  3. Car Rental Agency
  4. Leasing Service

Written by the company

Cocoon Vehicles offers Short Term Cars and Vans on both Flexible and Fixed Contracts from a wide range of manufacturers. Flexible car leasing is available from 28 days and can be terminated by giving us a call, these are ideal for those who don't want to pay daily rental rates and need the car for a little bit longer. Fixed Short Term Leasing is available from 6 to 18 months, different makes and models are available on different terms. All include a generous mileage allowance with the majority of the vehicles new or nearly new. Car Subscriptions available on a great range of prestigious vehicles. One payment covers all of the motoring essentials. Short Term Car Leasing : Short Term Van Leasing : Flexible Car Leasing


Contact info

4.9

Excellent

TrustScore 5 out of 5

81 reviews

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4.9

All reviews

(81)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

I am on my 3rd vehicle and have never…

I am on my 3rd vehicle and have never had an issue with their customer service. As long as you look after their vehicles and return them in a good condition you'll find this is the easiest motoring you'll ever have.

2 October 2018
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Hi Neil, Thank you for your continued business, it is very much appreciated. We do stress to all of our customer to read the return conditions, as short term car leases are much stricter than usual 2/3 year contracts. Thanks again and we look forward to supplying you another vehicle in July.

Rated 5 out of 5 stars

Outstanding service

Outstanding service; fast, professional and insightful people to deal with. Couldn't recommend highly enough.

13 September 2018
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Hi Matthew, We thank you again for your business and we do hope you're enjoying the VW Golf. We look forward to dealing with you again in the future.

Rated 5 out of 5 stars

Great service

Great service, very helpful. 100% recommendation

20 April 2018
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Hi Stuart, thank you so much for our lovely review.

Rated 5 out of 5 stars

I was recommended by my colleagues at …

I was recommended by my colleagues at Rolls-Royce, I was heading to the UK on a 6 month work contract and struggled to get a car that was good price. Gave Ryhs a call and all sorted, driver even met me at the airport and made me feel special.

The car is good and have just swapped it for a bigger automatic as couldnt get on with manual shift. very good service

5 February 2018
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Hi Pierre, welcome to the UK. Thank you again for your lovely review and your referrals of other Rolls Royce colleagues, you should already have your referral vouchers now.

Rated 5 out of 5 stars

Great service

Great service, would recommend

31 January 2018
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Thank you again for your lovely review

Rated 5 out of 5 stars

Excellent Service

I would recommend this company to anyone.

3 November 2017
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Hi, thank you for your lovely review.

Rated 5 out of 5 stars

Excellent service

Excellent service, efficient , and quick.

9 October 2017
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Hi, thank you very much for your lovely review

Rated 4 out of 5 stars

Good and Friendly People

Good and Friendly People. No hassles in the latest swap over of vehicles. Whole process was simple and easy to complete.

25 September 2017
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Thank you so much for your lovely review, please do let us know how we can improve and get the full ***** - Thanks again.

Rated 5 out of 5 stars

Great service from Gordon

Great service from Gordon, efficient, informative but most importantly felt he was soneone I could trust

18 July 2017
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Hi Karen, thank you for your lovely review, I have passed your comments to Gordon

Rated 5 out of 5 stars

Cant speak highly enough of coccoon …

Cant speak highly enough of coccoon vehicles . From the first commucation to the delivery of the car was very profesinal staff are very helpful .
After having the car for a few weeks now amazing . Would and have recomended coccoon vechicles to lots of people .
First class

28 June 2017
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Hi Andy, thanks so much for your lovely review.

Rated 5 out of 5 stars

Amazing service throughout my dealings …

Amazing service throughout my dealings with Short Term Leasing, staff were always on hand to answer any queries.
Even when the vehicle I was after was delayed due to the manufacturer recalling the car, they worked above and beyond my expectations to get a resolution quickly.

30 May 2017
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Hi Thomas, thank you so much for our lovely review

Rated 5 out of 5 stars

Excellent Company hence 5 star review

Excellent Company to deal with all the staff are polite and professional.
Prices are competitive. Any problems are dealt with. What more could i ask. Keeps my business rolling. Thanks guys

11 May 2017
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Thank you so much for our ***** review.

Rated 5 out of 5 stars

On my second contract with Cocoon now

On my second contract with Cocoon now, collected second car from their office so met the staff, pleasure to deal with throughout the process.

11 May 2017
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Hi Martin, thank you so much for our 5 star review.

Rated 5 out of 5 stars

Professional

Professional, courteous and efficient. Couldn't fault the team. From my initial inquiry to delivery everyone was great. All my questions were answered quickly and the service from all the staff (sales, finance, admin and delivery/collection team) was impeccable.

Thank you so much Cocoon, it was a stress free and a pleasure. I would definitely recommend and use yourselves in the future

11 May 2017
Unprompted review
Cocoon Vehicles Ltd logo

Reply from Cocoon Vehicles Ltd

Hi Kirsty, thank you so much for our 5 star review. You are an absolute pleasure to deal with.

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