Many thanks to Lewis for his clear and confident instructions re modifying our DNS records - something which makes me understandably nervous. Thanks are also due to Ernest who handled earlier support... See more
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Suite 3, 17 Wrens Court, Lower Queens Street, B72 1RT, Birmingham, United Kingdom
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I Had a few issues and was guided and helped in a professional way Ernest is the person I dealt with and he went above and beyond to help me.
The Shopwired team have been incredibly professional, approachable and available to help us create our new website.
They have made the process easy and we anticipate a long working relationship with them.
Excellent UK based support. Ernst was super helpful and fixed some import issues I was having.
The team at ShopWired have been brilliant, Chris in particular. He was even replying to my emails gone 10pm.
The layout is very user friendly and the team are always happy to lend a helping hand when needed.
Can’t recommend them enough!
Sam Helped me rework our Sample products UI.
When Shopwired changed its UI, the samples which had alot of variations had to be redone, but from speaking to Shopwired about our situation, Sam kindly worked on the changes that we needed on our behalf which was fantastic!
I recently required assistance in creating a csv file that worked when importing new products. Sam @ SW picked up the task and created very quickly a working file and suggested some improvements which I quickly adopted. I then needed assistance in exporting 4300+ products and then importing the new csv file to edit/update these products on the site, each product ran to 40 rows on the csv file, so I needed help just to make sure multiple errors were avoided.
All now done and Sam deserves a big pat on the back for his excellent service in ensuring my needs were quickly met and then improved on.
The SW customer service is good, long may it continue.
I have been with shopwired about 12 months, having used other shop platforms for about 10 previous years so i have plenty of experience. Shopwired's support has been exemplorary far superior to any previouse support from any other hosting, or shopping cart support ever received. Yes the system is more complex, and as a result the SEO options work exceptionally well, good google page ranking on my products, so well worth the extra time learning under the direction of tech support .
I asked for help with an integration and Ernest was so helpful and did it straight away for us.
Ernsest at Shopwired was very patient and helpful during a recent problem with our Website. Would recommend.
Great help from Ernest! He did something technical for me in no time. Very happy
Ive been using Shopwired for a number of years and find them great to use as a website builder. I really love their Live chat service as they are so helpful in assisting in any query (big or small!). Not being great at technology, I really value this as a customer.
I've recently been chatting to Ernest alot and he has been great each time I log on (Anything he hasn't been able to instantly help with, he always comes back promptly over email with a solution). Above and Beyond! thank you :)
Great communication and speedy resolution. Thank you Chris B. for helping me get my issue solved quickly.
I've been with SW for nearly 3 years. The recent SSL change didn't quite work for us, thanks to my domain name provider, but Chris B has been excellent, checking all aspects of the issue until a fix was implemented. He provided me with regular updates on the process's progress and was nice about it too.
If I have ever had a problem, the team are quick to respond.
The support available is great, any issues at all and its resolved in minutes! Really a great platform to work, i moved away from shopify to ShopWired and havent looked back.
Thanks to Ernest!!
Ernest was very helpful. Oli, with whom I deal sometimes too, is also great. Lovely company to deal with, highly recommended
Hi, have been with shopwired for over a year and they are a fantastic company. The platform is itself excellent and fits our needs as a flower shop with online sales and delivery. One thing I would also like to highlight, we have used technical support a number of times and they are outstanding, nothing is too much trouble, and they have sorted any problems we may have had quickly and professionally. Also a special mention to Chris B, he is so friendly and helpful. All in all a great company to deal with. Thank you shopwired
I would highly recommend ShopWired, the interface is easy to use and allows me to do everything I would want for my website. The customer support is fantastic every query is always answered immediately and the support personal and very knowledgeable and always take the time to help with any issues.
Always such a helpful team. These people understand we are no coding pro's and help you so quickly. That is the power of showered. You know you are in good hands. I was lucky to get great help from Ernest today.
Excellent as always, Thankyou Chris B for sorting the DNS…
Used the live chat to migrate DNS server and Chris B ran through it for me to make the process stress and worry free. Thank you.
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