UPDATE: Finally shipment on it's way. Thought about dropping to 1 star after the unidentified character in Denmark questioned my integrity,but that would be unfair to Margaret in the US who did the wo... See more
Company replied
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See what reviewers are saying
Unfortunately the company has come down the drain. It used to have amazing service back in the day but off late it’s gone the opposite. Indefinite delays, no proper response from its customer care, ru... See more
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I am very satisfied with the services of this company! Package came from USA to Poland in less than one week. Despite it was very heavy (20 kg) I didn't pay much for airplane transport. I was worried... See more
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I can't say anything wrong about the service. I shipped 1 pack with them from USA to Spain (Barcelona) and everything went smoothly. Information was clear on their website and I choose the FedE... See more
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Company details
Written by the company
Hos ShopUSA får du din egen personlige amerikanske adresse og dermed adgang til alle de amerikanske webshops - også dem, der ikke sender pakker ud af USA. Vi klarer alt det praktiske med fragt, told og moms for dig. Opret din profil i dag og shop løs i de amerikanske webshops.
Fragtgaranti
Hurtig levering
Lavere fragtpriser end størstedelen af de amerikanske webshops.
Contact info
Frydenlundsvej 30, Bygning A, DK-2950, Vedbæk, Denmark
- +45 70 34 50 36
- dk@shopusa.com
- shopusa.com/dk
2.8
Average
3K reviews
Replied to 53% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stuck in the warehouse
It took a little bit over 2 weeks from the day the goods arrived at the Warehouse in Virginia Beach before they were shipped. I had exactly the same problem last time as well.
The support was very helpful and worked swiftly, so once I mailed and asked it took only two days before the items were shipped. However it should not have to be done.
1 March 2013
Reply from ShopUSA
Hi Victor,
Thanks for posting a comment to our service. We have tried to locate your order history in our system. Unfortunately with no luck.
Please take contact to our customer service directly with an order id., so that we have a chance to locate your shipment and see what went wrong.
Kind regards
Charlotte
SHOPUSA Danmark og Sverige
No Complaints.
I've had an account on shopusa for a couple of years, but this is the first time i actually used it. Everything went smoothly. Tracked my order from the .com site i ordered from and all the way to shopusa. From there i received the information on arrival and expected delivery date in DK. Took a while as i ordered over the christmas period, but it got here no problems.
A few more orders from the US that go like this and i will not hesitate to recommend it.
18 February 2013
Slow
I took 3 weekes before they sent the order from US. It arrived within 5 days from JC Penney but the didn't send to me until i contacted them. However it was simply and easy to use ShopUSA so i will try one more time.
16 February 2013
Reply from ShopUSA
Hi Magnus,
Thanks for posting a comment to our service. We have tried to locate your order history in our system. Unfortunately with no luck.
Please take contact to our customer service directly with an order id., so that we have a chance to locate your shipment.
Kind regards
Charlotte
SHOPUSA Danmark og Sverige
Shop USA is super god
16 February 2013
Far too long delivery time
I first got a message that my products had arrived at the warehouse, jan 4th. Then nothing happens for over a week. After being in contact with customer service I get another mail, jan 14th again saying that my products have arrived at the warehouse??? Then nothing happens again. After new contact with customer service they promises that products should be shipped within the nearest days?! They finally was shipped, jan 24th and arrived beginning of feb. Too slow service and too expensive. It doesn't seem that they have control over their processes
12 February 2013
Reply from ShopUSA
Hej Christian,
Det är beklagligt att det har tagit så lång tid med leveransen på den här beställningen.
Dessvärre blev försändelsen försenad en vecka och detta på grund av den mänskliga faktorn.
SHOPUSA ber om ursäkt då leveransen i detta fall inte anlänt inom utlovade leveransvillkor.
SHOPUSA ger självklart en kompensation för förseningen och ett presentkort har skickats till kunden.
MVH
Therese
SHOPUSA Sverige
Write a catchy header to make your review stand out.
Package delivered ShopUSA 22nd Jan and stayed there for some unspec. reason -
first when I contacted ShopUSA in Sweden and gave some informations (I was
never contacted) some progress was made. Package delivered Feb. 8th.
8 February 2013
Reply from ShopUSA
Hej Bård,
När ett köp som görs i USA ska fraktas hem av ShopUSA ska kunden registrera sin order på shopusa.se, tillsammans med en bekräftelse på köpet. Detta för att ShopUSA ska kunna kontrollera att det är rätt produkt innan försändelsen sänds plus att det behövs för att föra in varan i Sverige.
Det är kundens eget ansvar att registrera sin order med korrekta upplysningar, och om ShopUSA saknar information kan det dessvärre bli en försening med leveransen. Varorna ankom till terminal 22 januari, 29 januari fanns en giltig bekräftelse hos ShopUSA och varorna sändes med flygfrakt samma vecka, med leverans en vecka senare precis enligt ShopUSA:s leveransvillkor.
I detta fall är kritiken obefogad då allt har förlöpt helt enligt ShopUSA:s villkor.
MVH
Therese
SHOPUSA Danmark & Sverige
It's working very good,I'm satisfied with it.
I recommend you to use shopUSA when you are going to buy something from USA.
6 February 2013
This is really convenient and the people who work for ShopUSA are very helpful.
I would recommend this company to anyone - seriously, this was really great!
13 January 2013
Definitely recommend!
Everthing worked perfect and even though we order just before Christmas it didn't take long before we got our things. We will order again and we definitely recommend SHOPUSA.
11 January 2013
ShopUsa is best
i have buy from Usa several times and i am so pleesed you can trust on shopUsa
11 January 2013
Low cost shipping for common people
A good sollution for us who don't have a high volume ups or fedex account.
24 December 2012
Well that ends well
Long handling time. Had problem finding (small) parcels that according to sellers tracing had been delivered
23 December 2012
Reply from ShopUSA
We appreciate taking your time to write a comment to our service.
We apologize if you have experience a delivery time longer than necessary.
There is always a reason for that a parcel remains unidentified in our
warehouse after delivery.
Unfortunately we cannot locate you in our system,we suggest therefore that you take contact our customer service in order to locate the issue.
Kind regards
Charlotte
SHOPUSA Denmark& Sweden
I am disappointed,I hope my things will turn up.
At this moment,part of the order is missing,There should be two pakage but i have recived just one of the pakage,the other one is missing!
29 November 2012
Reply from ShopUSA
Dear Connie,
We are sorry that you are disappointed. It is never our intension that all parcels are not delivered together. We have promised to deliver your shipment of two parcels today November 30th. However you received one of two parcels yesterday Nov 29.
We have been in contact with GLS and Schenker who handles our shipments to Sweden and a human error has caused a delay in the missing parcel. As confirm today from my colleague your second parcel will be delivered in the middle of next week. We will do our outmost so that this delay will not happen again. Have a nice weekend
Kind regards
Michael SHOPUSA Denmark and Sweden
It works!
I was very sceptical at first - but I recived my package today. it was much easier than I thought. I will definitely do some more shopping and use shopusa again
28 November 2012
Seems to be a difficult arrangement of orders
Polite staff, but I've been having problems with my orders 2 times of 5
28 November 2012
Reply from ShopUSA
Dear Kjartan,
We can't find you in our database of SHOPUSA Denmark and Sweden. Please contact our customer support directly so that we can look into your case and get back you.
Thanks and have a nice weekend
Michael SHOPUSA Denmark and Sweden
Delivered to your doorstep.
Convenient shopping from home, no surprise extra charges, delivered to your doorstep.
22 November 2012
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