Shopstocked Reviews 61

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great customer service, contacted them on Instagram and they replied pretty much instantly. Also gave me a 10% off code, and extradited shipping for the price of standard shipping at no extra cost. Al... See more

Rated 5 out of 5 stars

Before I ordered I wasn’t sure if this is legit but it’s an amazing service and the communication right until the kicks arrived to my doorstep was amazing. Definitely going to get all kicks from here.... See more

Rated 5 out of 5 stars

I ordered 2 pairs of Nike shoes, phantoms. Amazing product, amazing customer service. Support this business, these guys have gone the extra mile to make this a speedy delivery knowing I was buyin... See more

Rated 5 out of 5 stars

Trustworthy seller. Have bought shoes multiple times and they have arrived. They have even better tracking now. Any issues they reply to emails including ones that accidentally go to there Spam. Alway... See more

Company details

  1. Shoe Store

Written by the company

Shopstocked is common to customer satisfaction. We sell a large assortment of athletic shoes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(61)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
Shopstocked logo

Reply from Shopstocked

Hey thank you for reaching out!
Upon checking your order I can see your tracking hasn't updated in 12 days. I'm assuming your package may be lost in transit, it happens sometimes. Since you purchased the route package protection at checkout you will be eligible for a refund so no worries I opened a refund request with them and you should be refunded within 3 days. Thank you for your understanding!

Rated 1 out of 5 stars

Fake Nike phantoms. Dye runs and colour changes

Have purchased Nike react phantoms in white/pure platinum and don’t believe they are genuine. Placed in a cold wash as the front section started yellowing out of nowhere, only for them to come back out poo brown. The material is peeling from edges and almost as if they have been dyed with a brown ink. Ripped off. I would attach a photo of before an after but I cannot. I have also reached out to shopstocked and they completely reworded my review, the shoes actually turned yellow before washing hence why I washed them in the first place. So terrible product and terrible service

13 July 2022
Unprompted review
Shopstocked logo

Reply from Shopstocked

Hi, I'm sorry about that!

I understand that your white phantoms turned yellow after you washed them.

They are 100% genuine from nike. I have noticed the quality of nike products declining lately. We don't recommend throwing them in the wash.

Since it's been nearly 2 months I can no longer offer you a return but send us an email and I'll be happy to give you a complimentary $30 gift card to use on your next order.

Rated 5 out of 5 stars

Trustworthy seller

Trustworthy seller. Have bought shoes multiple times and they have arrived. They have even better tracking now. Any issues they reply to emails including ones that accidentally go to there Spam. Always surprised by the shoes they sell as they seem to be the first to get them!

3 May 2022
Rated 1 out of 5 stars

Worst buying experience, avoid this company.

Ordered a pair of shoes, got an order confirmation email. Everything seemed like a normal transaction. Shipping policy said items will ship be delivered in 7-10 business days.

Went 5 business days with no shipping confirmation. Sent three emails to the customer service email address, didn’t get one response.

Sent them a message on instagram, didn’t get a response. Finally got a refund on the order after 14 business days of no communication.

Respect that they are trying to run a small business but this was the most unprofessional buying experience I’ve had to date.

22 December 2021
Rated 1 out of 5 stars

This is a scam

This is a scam. They never shipped my order. They charged my credit card but never shipped my order. I emailed them several times and never got any response.

20 December 2021
Shopstocked logo

Reply from Shopstocked

You received a full refund on December 10, per your request.

Rated 1 out of 5 stars

Poor communication, canceled order

Ordered a pair of sneakers. After several weeks, the order was canceled without explanation. No notifications of any kind throughout the process. I won’t be back.

16 December 2021
Rated 1 out of 5 stars

Lack on communication tells me everything I need to know about your company

I placed an order for a pair shoes that said they were in stock for my size. The confirmation page said the order was received, and provided links to track and to contact. I checked back in a few days, and there was no change in status or movement. After a week or no change in status, I sent an email, via reply to the confirmation email and one from the order status page. I received no response. After two weeks since purchase date and having no response to previous contact requests, I sent another message via the contact us tool. In it I said that while I would prefer to have the shoes I ordered, if I don't hear back soon, I will proceed with contacting PayPal for a chargeback. About 2 days later, I randomly receive notification from PayPal that I have be credited for my order. So, someone is reading my communications. They just don't think it's necessary to respond. This was my first time ordering from them. And it also the last time I will order from them. Good luck with this strategy.

16 November 2021
Rated 1 out of 5 stars

Cancelled order

After no communication from them for 3 weeks, they randomly cancelled my order with no explanation.

15 November 2021
Rated 4 out of 5 stars

Nikes men’s shoes

Shoes came and look great but one show is tighter than the other across toes and they were way more expensive than first quoted upon checkout.

Regards Camilla

20 September 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look