Genuinely thought this was a scam but took a gamble as the price was £80 lower than manufacturer rrp. Based my decision purely on trust pilot reviews. Order was delivered within two days in perfect co... See more
Company replied
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See what reviewers are saying
I’d never bought anything through ShopPlay before so was a little sceptical about buying a high ticket item through them. Well I needn’t have worried as my super new Coffee machine arrived 2 days afte... See more
Company replied
Paid for next day delivery (placed my order on a Saturday). I expected my order to arrive on the Tuesday as I appreciate Sunday isn’t a working day. My order didn’t arrive until the Wednesday even tho... See more
5 stars to the shopping experience with the retailer, this is my 2nd buy. Unfortunately this second time the iwas tem faulty to my great disappointment. Shopplay has been great though. The shipping wa... See more
Company replied
Company details
Written by the company
Welcome to our beauty & technology website ShopPlay! We are a cutting-edge online retailer that specializes in providing our customers with the latest beauty and technology products from around the world. Our mission is to offer a wide range of high-quality beauty and technology products that cater to our customers' needs, whether they're looking for the latest skincare innovation or the most advanced tech gadget. We believe that beauty and technology go hand in hand and can work together to enhance our daily lives. Our team of experts is dedicated to researching and curating the best products from top brands to ensure that our customers receive only the highest quality products at fantastic prices. We pride ourselves on our exceptional customer service, and we are always available to answer any questions and offer advice on our products. Online, you'll find an extensive collection of beauty products, including skincare, makeup, hair care, and fragrances. We also offer a range of tech products, including smartwatches, headphones, games, consoles, and coffee machines. Our products are carefully selected to meet the diverse needs of our customers and to keep up with the ever-changing trends and advancements in beauty and technology. We are committed to providing our customers with an exceptional shopping experience. Our website is user-friendly and easy to navigate, allowing you our customer to browse and purchase our products with ease. We also offer fast and reliable shipping, so you can enjoy your products as soon as possible. Thank you for choosing ShopPlay. We look forward to helping you discover the latest and greatest products in beauty and technology!
Contact info
Shopplay, 1 Marchants Way , Sheddingdean industrial Estate , Burgess Hill, RH158QY, Burgess Hill, United Kingdom
- 01444224800
- info@shopplay.co.uk
- shopplay.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not delivered to next day delivery expectations!
I placed an order at 10:43 on Saturday 1 Feb and paid £7:99 for next working day delivery. Expecting the order to be processed by Monday and delivered by Tuesday I was very disappointed that my parcel was not delivered until mid morning on Wednesday causing me to miss my best friends birthday. I simply Don’t feel I got the service I was expecting from having paid the cost of next working day delivery. The products however could not be faulted.
1 February 2025
Reply from Shopplay
Hi Amanda,
Thank you for your feedback.
I've looked into this and can confirm that your order was dispatched on 03/02 via Royal Mail 24, which is a next-day delivery service. Upon reviewing the tracking details, it appears Royal Mail was unable to deliver it the following day but successfully completed redelivery on Wednesday.
We apologise for the slight delay and appreciate your understanding. As we rely on third-party couriers like Royal Mail, we unfortunately don't have control over the delivery process once the item leaves our facility, nor can we specify why the initial delivery attempt was unsuccessful.
That said, we're pleased to see the issue has been resolved, and your item has been delivered.
Please reach out to us at info@shopplay.co.uk for further discussion in relation to your order.
Thanks
Shop Play
Great service price was very…
Great service price was very competitive delivery was excellent will definitely use again
1 February 2025
Reply from Shopplay
Hi Jason,
Thanks for your feedback, we're glad you are pleased with our service and competitive pricing!
Enjoy your items.
Thanks
Shop Play
Great price and thought was to good to…
Great price and thought was to good to be true but also with with fast delivery makes shop play a great place to shop and will definitely use again!
1 February 2025
Reply from Shopplay
Hi Gavin,
Thank you so much for your fantastic feedback! We're thrilled to hear you were happy with both our prices and fast delivery. Knowing you'll shop with us again truly means a lot.
Looking forward to serving you again soon!
Thanks
Shop Play
Very competitive price and fast delivery
31 January 2025
Reply from Shopplay
Hi Julie,
Thank you for your kind words! We're delighted you enjoyed our competitive pricing and speedy delivery. Hope to see you shop with us again soon!
Thanks
Shop Play
Reply from Shopplay
Hi Laura,
Thank you for your great feedback! We're so pleased to hear your order arrived quickly and met your expectations. We look forward to serving you again!
Thanks
Shop Play
Good price and fast delivery
30 January 2025
Reply from Shopplay
Hi Angela,
Thank you for your feedback! We're glad you were happy with our pricing and speedy delivery. We look forward to your next visit!
Thanks
Shop Play
Reply from Shopplay
Hi there,
Thanks for your comments about our service! We hope you enjoy your item.
Thanks
Shop Play
Beautifully packaged and delivered on…
Beautifully packaged and delivered on time. I thought the website was a bit shady because of how slow they were and how my payment page froze for a couple of times but it was all for nothing cause it was a smooth delivery where they kept me updated with emails.
24 January 2025
Reply from Shopplay
Hi Sherin,
Thanks for your feedback! It sounds like there may have been a connection issue, but we're glad that all was fine and you received your items!
Thanks
Shop Play
Even worse. Shop play don't answer the phone or email until you leave a bad review. Shocking
Bought a Bluetooth speaker Harmon Kardon Citation One last year. It's stopped working as it should do.
Phoned several times. No answer.
Emailed. No reply. Had to go direct to manufacturer as Shop Play /Wickham Enterprises failed to respond in any way. Beware with purchases under £100 and buying through PayPal as PayPal can't do anything after 30 days
28 January 2025
Unprompted review
Reply from Shopplay
Hi Paul,
Thanks for your feedback.
We’ve checked our records but couldn’t find any emails linked to your name on our email server. Please double-check how you've contacted us.
Please contact us on our customer service email for assistance, info@shopplay.co.uk.
If you have phoned and aren't able to get through, this means the line is busy. We also want to note that our phone lines are unavailable out of working hours and on weekends.
Thanks
Shop Play
----------------------------------------------------------------
Update in Reply:
Hi Paul,
Thanks for providing the requested details. After reviewing them, we can confirm that we haven't received any emails associated with your email address. This supports our belief that the initial contact may not have been made through the correct channels.
We respond to all feedback—whether positive or negative—independently of our customer service process.
It also appears that you still haven't contacted us directly. If you require assistance, please reach out to us at info@shopplay.co.uk. Without direct communication, unfortunately, we're unable to provide further help.
Thanks
Shop Play
Dead ass company scamming me and my time
22 January 2025
Reply from Shopplay
Hi there,
Thanks for your feedback.
Your order was flagged due to suspected fraudulent activity, which led to it being held for review. As a result, we are currently unable to dispatch your order for security concerns and protections.
If you believe there has been a misunderstanding or error, please feel free to contact us at info@shopplay.co.uk with any supporting details, and we will gladly review the situation further.
Kind regards,
Shop Play
Delivered on time with care and…
Delivered on time with care and beautifully wrapped inside so I am so happy with my orders..
22 January 2025
Reply from Shopplay
Hi Lene,
Thanks for your feedback! We're delighted to hear how happy you are with your order.
Thanks
Shop Play
Reply from Shopplay
Hi Chris,
Thanks for your comments, we're glad you are pleased with our service.
Thanks
Shop Play
Reply from Shopplay
Hi Fran,
Thanks for your feedback, we're glad to hear that you had a good experience shopping with us.
Thanks
Shop Play
Initially my thoughts was that I may…
Initially my thoughts was that I may enter into "one chance" mean scammer site....when I saw the products and the price. I'm a coffe lover. I bought the machine with pod offers. But anytime I checked the price on line it's a bit expensive to buy. I can afford it but wants the price to be cheaper than the displayed by the company.
When I saw the price from Shopplay sites. My mind was let's me gamble. If I fail. I will learn from it. But my instinct was wrong. I made a right decision. The products are excellent, authentic, genuine and original..
I bought these items saving more than 40 percent as compared to the Nelespresso sites.
I will encourage many to try and buy from Shopplay sites. No regret. You safe money, your item delivered with 48 hours.
Your products are of great quality.
One thing I will like to highlight is that you changed me for delivery, but I read that any shopping more than 50 pounds is free delivery..
If so refund my delivery charge into my card.
Overall. I'm 100 percent satisfied.
Well done.
23 January 2025
Unprompted review
Reply from Shopplay
Hi Kolade,
Thank you for your detailed and thoughtful review! We’re delighted to hear that you’re satisfied with your purchase and found our products authentic, genuine, and competitively priced. It’s always wonderful to know when a customer takes a chance on us and feels rewarded with their decision.
Regarding your comment about the delivery charge, we’d like to clarify that standard delivery is free for orders over £50. However, we noticed that you selected an additional shipping method during checkout, which comes with an extra charge.
If you’d like, feel free to reach out to us at info@shopplay.co.uk, and we’d be happy to review the details further for your peace of mind.
Thank you for recommending Shopplay to others—it truly means the world to us. We look forward to serving you again soon!
Best regards,
Shop Play
Great price and fairly speedy delivery
13 January 2025
Reply from Shopplay
Hi Iain,
Thanks for your comments, we hope you enjoy your item!
Thanks
Shop Play
JD Gentleman Jack Whisky Jan 2025
great whisky and well packed/protected when sent to me
13 January 2025
Reply from Shopplay
Hi Phil,
We're glad to hear you received your items safely! We hope you enjoy them.
Thanks
Shop Play
Still no response following the faulty…
Still no response following the faulty nespresso coffee machine that I received last week. shoplay replied saying they hadn’t received my email or messages I left (which I don’t believe) and I should reach out to them which I have done and again been ignored. Poor customer service is an understatement.
12 January 2025
Reply from Shopplay
Hi Tom,
Thanks for your feedback.
Actually, we’ve already responded to your previous comment and have been waiting for you to get in touch—but it seems you haven’t managed to do so yet.
If you revisit our response to your feedback, which we left 4 days ago, you’ll see we left clear instructions for contacting us. Upon checking, we found no contact or messages matching your details, so it appears you didn’t follow the provided steps.
To resolve this, you’ll need to email us at info@shopplay.co.uk. Without your cooperation, we can’t assist you further. Please do so at your earliest convenience.
Thanks,
Shop Play
Reply from Shopplay
Hi Violet,
Thanks for your comments about our service. Enjoy your items!
Thanks
Shop Play
Doubtful product origin
I received a product cheaper than the RRP. Yay me. However, a label was peeled of but can still read saying not for sale in spanish. So either it was a sample product they are selling or defective ones. Made me doubt the item I bought.
6 January 2025
Reply from Shopplay
Hi there,
Thank you for your feedback.
All our products are 100% authentic and sourced exclusively from official UK distributors. After consulting with our team, I can confirm we have never sourced items from Europe, including Spain. Therefore, we’re unable to verify the claim you’ve mentioned.
Additionally, I’ve checked our email server but couldn’t find any communication associated with the email or details you provided. Could you let us know if there’s a reason for not contacting us directly?
If you need assistance, please reach out at info@shopplay.co.uk.
Thanks
Shop Play
All's well in the end
Very dubious as to authenticacy of this company due to a couple of red flags.
First problem was after entering card details the payment wouldn't process.
For some reason the amount payable showed up as £0 even though my basket total was £150 +.
Always a worry that you enter all card details and nothing happens.
I eventually used Pay Pal and the payment went through.
Second problem is that the website says you can phone to speak to "a specialist"
This is incorrect.
The phone rings out then you are disconnected. I tried numerous times.
After the problem with payment earlier, this increased my concern.
I should however add that if you contact them by email/contact form, they respond quickly.
Anyway,I received confirmation that my order was dispatched but unfortunately the Royal Mail tracking website just added to my concerns as it would not work ( not Shop plays fault ) even after playing silly games to prove I was human.
My order did however arrive well within the expected time frame so all was well in the end.
This is a genuine company with perhaps an IT issue regarding payment offering a fantastic price for what I ordered.
Happy to recommend.
17 January 2025
Reply from Shopplay
Hi Brian,
Thank you for taking the time to share your feedback.
Regarding the payment issue, our team recommended several steps to help you through this, such as clearing your cache, switching devices, or using a private browser, which can often help resolve such issues. We’re glad you were able to complete your order via PayPal without further difficulties. We also did have people checking out around the same time as you with no issues.
As for the phone line, if the call wasn’t answered, this indicates our lines were busy with other customers at the time. We strive to assist everyone promptly and appreciate your understanding in such instances. As an alternative we have a dedicated email address which customers can reach out to us on, which is what you did and as mentioned, you were responded too quickly.
With respect to Royal Mail tracking, as you mentioned, that issue lies with their system and is beyond our control. We’re pleased that your order arrived on time and met your expectations in the end.
Thank you for your recommendation and for highlighting our quick email response times. If there’s anything further we can assist with, please don’t hesitate to reach out.
Best regards,
Shop Play
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