Shoppers Drug Mart Reviews 

On Sunday, June 8, 2025, I need to buy a Calling Card inorder to make an international Call on Sunday night. I bought 2 $5 cards for gravenhusrt Shoppers Drug Mart on 511 Muskoka Road South, Gravenhurst.

The cards were old inventory and woyuld not work. On Monday, after missing the needed International Card, we contacted the Callinf service, who informed us that the card was old, but they did 'activate' it on Monday.

I went to return the Card one week later on June 15, 2025. I was told by an employe ethat the card was 'Final Sale'. I asked where this was displayed, since it was not expressed when I bought the card. She stated it was nowhere displayed, but should be common knowledge.

I asked for a manager. Ashlee Allen said she would not help me since the card was ono refundable. I asked her where it stated this policy, but she said it was not displayed. I stated this was in violation of the "CONSUMER PROTECTION ACT" but she said I had to take it to the Corporate Level.

I know it's only $10 but the principle of buying something which could not achieve what I needed, even though, when purchasing, I stated I needed to make an International call on June 8th, I should have been able to return the card which wasn't activated.

I WILL NEVER AGAIN PURCHASE ANY ITEM FROM SHOPPER DRUG MART. THEY DO NOT HAVE ANY IDEA WHAT CUSTOMER SERVICE IS AND THEIR PRODUCTS ARE OVER PRICED.

This was the first time using their Online "service" - the ineptness of their courier E24 and the subsequent stalling delay in refunding the money is beyond comprehension. Ever since the "merge" with PC both the Points given was a disgraceful ripoff and the complacent non-service compounds their corporate ethical inefficiencies.

Shopper's sells fraudulent giftcards that scammers have already redeemed, and Shoppers will not refund you your money for them. It's a common scam, but lack of accountability from this chain store and their distributor is disappointing. Take your hard earned dollars elsewhere.

I wish I cld give zero stars pharmacy Milton on Main Street is slowest and most disorganized I’ve ever seen. Service sucks and way more expensive than an other pharmacy quoted me but due to the fact it was out of stock at mine I opted to come here. A 30 mins wait has now been an hour and half.

I was prescribed a six-month course of doxycycline by my physician. When I went to pick up the prescription at store #0228, I waited for 30 minutes, only to be informed that they had just 7 tablets available. I was assured the remaining supply would arrive before I ran out, and that I would receive a call once it was ready.

As I reached my last three tablets, I still hadn’t heard from the pharmacy, so I called to follow up. I was told a delivery was expected that afternoon and that I would be contacted once the medication was available. However, I never received a call.

The following day, now down to just two doses, I went to the pharmacy in person to check. When I inquired about the rest of my prescription, I was told it was already in stock. When I asked why I wasn’t notified, the pharmacist curtly replied, “I don’t know what you were told, but here it is,” without offering any apology or acknowledgment of the oversight.

This experience was extremely disappointing.

Be careful purchasing gift cards from shoppers drug Mart I purchased $600 in Petro Canada gift cards from shoppers drug Mart in Oakville. None of the cards worked. I tried 2 Petro Canada gas stations - the cards would not scan. I went back to the store where they were activated and they were unable to return or replace.
I had to contact customer service and now a third-party appears to be investigating this
So now it's up to me to keep following up and try to get my money back
After 2 weeks I was offered a $600 shoppers drug mart gift card instead as the gift cards I purchased were not able to be activated. But I cannot purchase new gift cards with the shoppers gift card only products from shoppers.
Never again

I am unfamiliar with purchasing gift cards, so at time of purchase I asked the clerk if I could return it if it wasn't needed and she said I would have to contact customer service. As it turned out I didn't require the gift card, but when I contacted customer service they denied me the return without an adequate explanation. I'm advising everyone to avoid shopper's drug mart.

Went into Shoppers Drug Mart to buy a lottery ticket, the woman at cash, extremely rude. just because I didn't know exactly how much it cost per ontario lottery. She was very condescending and rolled her eyes at me.. Won't be going in to do any shopping in here again.

The pharmacist at the jane and wilson store has no patience. He walks away from you while you are asking questions and barely answers them. This happened to me twice already with the same pharmacist.

At the Fremont Village SDM in Port Coquitlam, the post office has been closed very early at least 3 times in the last year. Today, the sign said it closed at 4:55 p.m. due to unforeseen circumstances. It is supposed to be open until 9:00 p.m. The P.O. must be closed more often than I have personally experienced. It would be helpful to have staff to fill in for these situations, at least for people who only need to pick up parcels. If this is not possible, perhaps this federal service should be offered at more reliable locations than this one. I do find that except for the cosmetics area, customer service is minimal at this store.

Since Internayional students took over jobs the customer service is at the lowest
I got ensure deal with a coupon and she tried to read the coupon and said first word NO instead could mention me in nicer way
I know there are some exceptions but because I got much good options after reading the coupon
It's merchandise lost

I am thoroughly disgusted with the lack of accountability and customer service from Shoppers. I placed an online order and paid an extra $17 for expedited shipping, only to find out that my package was sent via Canada Post—despite widely known service disruptions and a potential strike.

What’s worse is that after reaching out to them directly to express my concerns, I received no meaningful response or resolution. No explanation. No refund. No accountability.

If I’m paying for faster delivery, I expect the service to match—or at the very least, to be contacted if there are issues. Instead, I was left completely in the dark, and my concerns were essentially ignored.

This experience has completely eroded my trust in Shoppers. I won’t be ordering from them online again.

I second the previous review. I went to my local Shoppers tonight to specifically pick up 18s of Coke Zero & Ginger Ale. At the cash register told no 20% seniors discount today for what turns out to be an overriding $8.99 sale price. BIG DEAL! No display sign, just the regular price shown. So, no seniors price of $7.59 + tax. I did not buy anything. Left VERY UPSET at this treatment of seniors. SHAME ON YOU!!

An Incredibly greedy move today (22May2025). It's senior's day, and most retired people enjoy the senior discount as we struggle to make ends meet. Today, Shoppers gave a 30cent discount on 18 packs of soft drinks, so that we don't get the senior discount. 9.29 to 8.99 so no discount. Greed ! Is this Loblaws fault, or just the Shoppers group ?

Store price higher than advertised online, refused to honour the advertised sale price. Belle River Ontario.

I called in my prescription the night before as they never have it ready in a descent amount of time so I could pick up the next day on my lunch but no one put it through and on my lunch break they wanted me to wait but I have a job they are not sure what went wrong well some one did not pass on the message or do there job not surprised

Shoppers Drug=Mart at 3003 Danforth Avenue in Shoppers World is one of the best pharmacies in Toronto . They take my refills over the phone , they have them ready always within 2 hr and even send me notices that the refill is ready. I have been with them for more than 1 year and they are great
I understand not all Shoppers Drug Marts are the same service,. But the one at Shoppers World -3003 Danforth Avenue , I highly recommend

The pinnacle of rudeness and total void of customer satisfaction and support ! I am specifically referring to store number 865 located at 125 The Queensway, Etobicoke, ON.

The website of the above store shows a 2.8 star ratings, this is way more than what they deserve.

The manager, Mr. Rod, and his assistant, Mr. Manpreet collude into making clients life difficult, to the point of obstructing other lower rank employee when they tried to help !

Shoppers Drug Mart head office would be better served NOT having such employees with bad attitude as it only hurt the image of the brand in whole, and project an unfair light on other Shoppers Drug mart locations who has employees and management who cares.

Shoppers in Bells Corners, Ottawa, did not honour a bonus where I could buy two of the same brand items and get one free. The manager at the store said the offer was only for online purchases, but on the Shoppers website, it doesn't mention that. It clearly states that for two items, you get one free.

For starters that can answer the phone before I become a senior and I'm not even fifty years old...I transfered to Rexall because of this and I am also on hold with shoppers while I write this😩I think staff has a phobia of answering phones or some mysterious anomaly is taking place....a total of 30 mins and counting...well I have said my piece... I tried to give zero stars lol....