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MTN SHOP Reviews 

260
•
TrustScore 4 out of 5

3.9

Industrial Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers had a great experience with this company. Customers frequently praise the quality and originality of products, finding what they need at competitive prices. Many highlight the fast and efficient delivery service, noting prompt arrivals and good packaging. The overall service, including aftersales support and communication, is often described as excellent, contributing to a smooth purchasing experience. However, some customers noted issues with order fulfillment and delivery. Several experienced significant delays, sometimes lacking clear explanations or tracking. There were also instances of items arriving incorrect, incomplete, or damaged, including packaging problems. These situations occasionally involved poor communication or required considerable effort for resolution.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality, originality, and value of the... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers had ambiguous experiences with order, with some reviewers reporting prompt delivery and good... See more

Service

Customers consistently note positive experiences with service, praising great communication, tracking... See more

Price

Users describe positive interactions with price, consistently finding great value and competitive rates. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received all my items in perfect condition, all original of course, packaging and service from the store very well. I don't give it 5 stars and I do give it 4 stars for the delay in sending the or... See more

Rated 5 out of 5 stars

Small part of the appliance was damaged when received. Emailed supplier who immediately responded. A new appliance was dispatched the next day and collection of the damaged one arranged. Excellent aft... See more

Rated 5 out of 5 stars

Excellent website and had exactly what I needed. Easy to navigate and products had amazing prices and value. Transaction was quick and easy and delivery was super quick too.

Company details

  1. Industrial Equipment Supplier
  2. Industrial Area
  3. Safety and Work Wear Store
  4. Safety Equipment Supplier

Written by the company

MTN SHOP is a global provider of Entertainment rigging, Industrial Rigging and safety products for the toughest industries. High quality, Low price & Fast S/H. Get professional advice from our experts. Powered by Mountain Productions since 1979.

Contact info

3.9

Great

TrustScore 4 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(260)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Service

Ordered a relatively cheap broom head, did not expect it to turn up the next day ! Fantastic service, would definitely use MTN again.

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Stainless rake

The product was exactly as described and of really good quality, and the delivery was really quick. I can’t fault the service I received.

21 October 2023
Unprompted review
Rated 3 out of 5 stars

present

this was a gift delivered directly to the recipient. it arrived they said it was great.

13 October 2023
Unprompted review
Rated 2 out of 5 stars

Made for easy mfg assembly. Not good functional performance

The first fork handle delivered was not of merchantable quality (loose handle and poorly formed and sharp rivet heads).
The replacement product has good riveting but the handle is as loose as the first. The maker has a manufacturing problem - wooden handle turned to a too small diameter to make assembly easy, which makes the handle loose.

18 October 2023
Unprompted review
Rated 4 out of 5 stars

Easy to deal with

Easy to deal with . Product was 100% . Delivery was more than the 3 days that I was told . But other than that I will be using MTN SHOP again.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

MTN had the best price for the 2400mm level I bought. Unfortunately the item was delivered damaged. I could see it had happened in transit and was beyond their control, but I got a very fast response when I contacted them and a replacement was sent out very quickly.
Superb customer service.

24 September 2023
Unprompted review
Rated 1 out of 5 stars

Worst communication ever

Worst communication ever. I placed a sizable order and I cannot get any updates on status or tracking. I have called their 833-721-3165 tel over and over and reach no one or get calls back. What is the deal with MTN?

21 September 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Product arrived ahead of its delivery due date. From order placement through to order receipt MTN kept me informed throughout. Very satisfied with both service and product.

18 September 2023
Unprompted review

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