Great experience so far and I’ve ordered a lot of clothes. The return process needs to be more efficient and less costly though. Clothes are nice and well made.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely gorgeous! Everything arrived in perfect condition. The fabrics are soft and comfortable, the stitching is beautifully done and, most importantly, the clothes actually look like they do... See more
Company replied
MICAS have a very good custumer service , the variety of pieces is amazing, and very easy to shop by categories,the shipping is really fast. The quality of my jeans is so good. The barrel design is... See more
Company replied
I honestly wasn’t sure what to expect. I’ve been burned before by clicking on cute outfits featured in Instagram ads, only to receive items that looked nothing like the photos or were made with te... See more
Company replied
Company details
Written by the company
Welcome to MICAS, where fashion meets flair! We're all about embracing your individuality and celebrating your unique style. We design "Style A Cut Above" for our fashionistas. Drawing from nature's artistry, our collections boast clean silhouettes, vibrant colors, and bold prints. We're here to support you in rocking your look. Whether you prefer subtle elegance or daring statements, MICAS has something for everyone. We appreciate your valuable feedback and will continue to make improvements in our future work!
Contact info
United States
- hi@shopmicas.com
- shopmicas.com
3.7
Average
6K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Delivery service is extremely horrible
Delivery service is extremely horrible. I ordered my clothes on August 4th and have been waiting for weeks now. I ordered these outfits for a trip, I’ve had to move it because of the time it’s taking. Customer service is so hard to reach. And when I did get in touch with them, offered little to no support and very slow responses. I’m definitely shopping here again. It’s too much hassle.
23 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated you must be feeling right now. Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find your order with the name and email address shown on Trustpilot. Could you please send us an email at support@shopmicas.com or send us a direct message on Instagram (@micas.official) or Facebook with your order number and email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
My First and Last Order from Micas
My First and Last Order from Micas
This was my first time ordering from Micas, and unfortunately, it will also be my last. My experience was very, very, very bad.
I ordered a dress in size S, but when I received it, the size S was much too small for me. I only tried it on once at home to check the size. Since it was too small, I immediately put it back in the packaging and returned it.
I paid $38.17 for the dress. I also had to pay $8.06 for the return shipping, even though many other stores offer free returns.
The most frustrating part is that after receiving my return, Micas inspected the dress and told me that it was “dirty.” I absolutely do not understand how a dress that I only tried on once at home, without wearing it outside, washing it, or getting it dirty, could be considered dirty.
Instead of refunding the full $38.17, they only refunded me $25.20 and kept $12.97.
I contacted them and asked them to refund the remaining $12.97, but so far, I still have not received my money.
I am extremely disappointed. The clothes may be beautiful and good quality, but my experience with their return and refund process was very poor.
⚠️ I strongly recommend reading other customers’ reviews before ordering. Personally, I will never order from Micas again.
Very, very bad experience.
25 July 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated and disappointed you must be feeling right now. We take all return and refund concerns very seriously and we are truly sorry that your experience did not reflect the standard we strive to provide. We just took a look and our support team has been following up on this matter and has reached out to you via email. Could you please double-check your inbox for the latest update? We really want to handle this issue for you. Do not worry, our dedicated customer care team is always here to help!
Very poor customer service
I was not impressed with the quality of the clothing so decided to return them. As per the return policy, I had no issue covering the cost of returns, however when there was an issue with DHL, the company showed no interest in assisting. Multiple emails later I'm still chasing, conscious that if DHL abandon the parcel, I will not get my refund. Very poor customer service.
11 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated you must be feeling right now. However, we failed to find your order with the name and email address shown on Trustpilot. Could you please send us an email at support@shopmicas.com or send us a direct message on Instagram (@micas.official) or Facebook with your order number and email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
Love the fit
Love the fit. I wore the powder 2 piece knit to an event and got a lot of compliments on it. Will purchase from this sight again. Was delivered very quickly.
21 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we really appreciate your kind feedback and wonderful words, which mean a lot to us! We are so thrilled to hear that you received so many compliments and that you will be shopping with us again. We will keep trying our best and we really hope to provide you with an even better experience in the future!
I’m always so happy with my purchases…
I’m always so happy with my purchases from MICAS! The quality of the clothes is amazing, the pieces are stylish and well-made, and everything always feels great to wear. I’ve had such a positive experience shopping with MICAS, and I’m genuinely very happy with everything I’ve bought from them. Definitely one of my favorite places to shop! 🤍
21 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we really appreciate your kind feedback and wonderful words, which mean a lot to us! We are so thrilled to hear that Micas has become one of your favorite places to shop. We will keep trying our best and we really hope to provide you with an even better experience in the future!
I have been waiting for a corset that…
I have been waiting for a corset that was listed as a 24 hour delivery for 5 days. The status has been in transit and supposedly with the courier for 4 days. It has an anticipated delivery of August 29. I had to purchase another item to get in time for my event. I found the same exact corset on Amazon with a 24 hour delivery that was honored. I really enjoy these items but after hearing similar stories regarding delivery delay, I am highly disappointed and cannot make this my preferred vendor for clothing.
20 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated and disappointed you must be feeling right now. However, we failed to find your order with the name and email address shown on Trustpilot. Could you please send us an email at support@shopmicas.com or send us a direct message on Instagram (@micas.official) or Facebook with your order number and email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
I ordered a dress for my birthday
I ordered a dress for my birthday. I was constantly in touch with the merchant of how important it was to get mt outfit. I ordered aug 3rd and now its August 20 and item is still not received. I asked for my money back and it seems as if customer service disappeared. At 1st they tried to offer 20 percent off as if that was helping me because it was way less than I paid. So basically they wanted me to forget I spent money and just give me 20 percent back. Unacceptable. Now they disappeared and wont give me my refund. I will never order here again. I will also dispute for my refund thru the bank so dont worry they didnt get away with anything. Now that no one helped me I will continue to voice my opinion because these businesses just believe they can do anything to you. They wont do anything to me! Thats for sure
I have also sent multiple emails to the support link and no one has responded. I have emails for the last 2 days.
2 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated and disappointed you must be feeling right now. Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find your order with the name and email address shown on Trustpilot. Could you please send us an email at support@shopmicas.com or send us a direct message on Instagram (@micas.official) or Facebook with your order number and email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
Micas Collaboration
My experience with Micas was really great. The delivery was quick and everything arrived well-packaged and in perfect condition. I was really impressed with the quality of the items—they looked just like the photos and felt even better in person. The pieces were stylish, easy to wear, and perfect for creating different looks. Overall, I’m really happy with my Micas collaboration and would definitely recommend checking them out.
10 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we really appreciate your kind feedback and wonderful words, which mean a lot to us! We are so thrilled to hear that you had such a wonderful experience with us. We will keep trying our best to maintain our standards and we really hope to provide you with an even better experience in the future!
The dress was so beautiful and elegant!
The dress was so beautiful and elegant!
12 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we really appreciate your kind feedback and wonderful words, which mean a lot to us! We are so glad to hear that you loved your dress. We will keep trying our best to bring you even more beautiful styles and we really hope to provide you with an even better experience in the future!
I am very disappointed
I am very disappointed, never received my order, already sent 2 emails to. support @ shopmicas.com and no one is replying...spent a lot of money for nothing... DON'T GO and DON'T BUY on this website!
18 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated and disappointed you must be feeling right now. We just took a look and our support team has been following up on this matter and has reached out to you via email. Could you please double-check your inbox for the latest update? We really want to handle this issue for you. Do not worry, our dedicated customer care team is always here to help!
No customer service
No customer service; I contacted the customer/support email address on Micas's website, but they said they are the middle person and told me to contact Micas myself for any support I need. Nothing they can help with. They did not even type out the message; they only included a picture of the general answer.
Micas' products are nice, but I don't think I want to shop at Micas again because, if I have an issue, I will not be able to get any help.
17 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated you must be feeling right now. Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find your order with the name and email address shown on Trustpilot. Could you please send us an email at support@shopmicas.com or send us a direct message on Instagram (@micas.official) or Facebook with your order number and email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
MICAS have great variety of fashion clothes and accesories
MICAS have a very good custumer service , the variety of pieces is amazing, and very easy to shop by categories,the shipping is really fast.
The quality of my jeans is so good. The barrel design is modern and "fashion". Fits beautifully , I never wear these style before and I love them ( already bought another one fron MICAS).
I'm very satisfied.
30 July 2026
Unprompted review
Reply from MICAS
Dear valued customer, we really appreciate your kind feedback and wonderful words, which mean a lot to us! We are so thrilled to hear that you are satisfied with your experience and that you have already placed another order with us. We will keep trying our best and we really hope to provide you with an even better experience in the future!
Absolute scandal.
Returned an item from Switzerland to your German address as per your instructions. I payed an extra 30chf for the postage.
1.5 months later I received the parcel back to my door- as apparently noone was there to receive the package!?!?
And now you're avoiding me, not addressing the issue, telling me "postage is my responsibility ". Guess what, operating a Functional Company is YOUR responsibility, and making sure you have staff to receive the parcel is also YOUR responsibility. Avoiding me and the issue is a ridiculous time wasting tactic. I will make sure NOBODY I know orders from you again. Scandal. Do not send me generic emails like moronic bots as a response to your mistakes. Send me my REFUND.
16 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated you must be feeling right now. We take all return and refund concerns very seriously and we are truly sorry that your experience did not reflect the standard we strive to provide. However, we failed to find your order with the name and email address shown on Trustpilot. Could you please send us an email at support@shopmicas.com or send us a direct message on Instagram (@micas.official) or Facebook with your order number and email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
Honestly
Honestly, the clothes I've bought from Micas are super cute. I have no complaints about their designs and fashion; it's just that the express shipping didn't arrive on time, but the clothes are great and good quality.
13 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we really appreciate your kind feedback and wonderful words, which mean a lot to us! We are so glad to hear that you love our designs and the quality of our products. We sincerely apologize for the delay in your express shipping and we will definitely pass your feedback to our team to improve our service overall. We really hope to provide you with an even better experience in the future!
Really happy with my order
I’ve had a really good experience with MICAS. The clothes look just like the pictures and the quality is better than I expected for the price. Everything I ordered fit well and felt comfortable. My order arrived without any problems and was nicely packed. I would definitely order from MICAS again!
31 July 2026
Unprompted review
Reply from MICAS
Dear valued customer, we really appreciate your kind feedback and wonderful words, which mean a lot to us! We are so glad to hear that you had a great experience with us. We will keep trying our best to maintain our standards and we really hope to provide you with an even better experience in the future!
I love Micas clothes- however….
I love Micas clothes, but as you can see with other reviews the shipping is terrible. My order has been stuck in ‘Parcel out for delivery’ status for a few days. I’ve reached out to Micas and have not received a response. I don’t mind waiting for the clothes to arrive, but waiting a month seems excessive.
11 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we really appreciate your kind words about our clothes and we sincerely apologize for the trouble caused to you. We completely understand how frustrating this must be. We just took a look and our support team has been following up on this matter and has reached out to you via email. Could you please double-check your inbox for the latest update? We really want to handle this issue for you. Do not worry, our dedicated customer care team is always here to help!
First time ordering, Shipping problems
This is my first time ordering from Micas and I must say, I’m not satisfied at all. I placed my order 7/30, received an email that the order was shipped within 24 hours which is awesome, but today 8/10 received an email saying there was an issue with delivery and to reach out to the carrier but there is no carrier’s name listed on the tracking. I cannot say anything about the products yet because obviously they aren’t here but, I’m hoping they make up for the shipping experience. I’m not a happy customer. The delivery date is set to 8/15. Granted, shipping does say 7-15 business days but when you spend x amount of money and receive threats of delivery issues that’s sketchy
10 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated you must be feeling right now. However, we failed to find your order with the name and email address shown on Trustpilot. Could you please send us an email at support@shopmicas.com or send us a direct message on Instagram (@micas.official) or Facebook with your order number and email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
Fraud
⚠️ Be aware — this company has zero reliability when it comes to delivery or customer service.
It has been almost one month, and they have now sent me the exact same email twice.
The first time, they told me that the shipping company could not send my clothes and gave me two options: get a refund or wait another 2 weeks. I agreed to wait because I really wanted the items.
After 10 days, I emailed them simply to check the tracking and see what was happening. Instead of actually checking my order, they sent me the exact same email again: “Sorry, the shipping company will not send the items. Would you like a refund or wait another 12 days?”
Seriously… are you actually reading the emails, or is this just an automated reply?
I already agreed to wait. Why am I being asked the same question all over again?
This has been extremely frustrating and completely unprofessional. If you cannot deliver to certain countries, do not advertise that you can.
At this point, I just want my full refund. I will not be using this app again.
10 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated you must be feeling right now. We take all shipping and communication concerns very seriously and we are truly sorry that your experience did not reflect the standard we strive to provide. Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find your order with the name and email address shown on Trustpilot. Could you please send us an email at support@shopmicas.com or send us a direct message on Instagram (@micas.official) or Facebook with your order number and email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
Good products received in a timely…
Good products received in a timely manner. Clothing was as advertised and good quality
8 August 2026
Unprompted review
Reply from MICAS
Dear valued customer, we really appreciate your kind feedback and wonderful words, which mean a lot to us! We are so glad to hear that you had a positive experience with us. We will keep trying our best and we really hope to provide you with an even better experience in the future!
I will never ever purchase anything…
I will never ever purchase anything else from this company. There is no customer service. I placed an order with them in the middle of July, it is now August 8. There’s no customer service. My item hasn’t even shipped. I don’t need the item anymore. The website is trash. There’s nowhere to just cancel the item so they don’t even waste their time trying to ship it.
16 July 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you. Certain items have been sold out due to an unexpectedly high demand within a short time and we're making every effort to restock them ASAP. Additionally, our manufacturer is taking extra steps to enhance the quality of the item, which is causing a longer restocking time than usual. To assist you further, we kindly request you send us a DM on IG (@micas.official) or FB with your order# & email address. By doing so, we will be able to address this issue promptly and effectively. We will share your feedback with our team to improve our service overall in the future! Thank you for your time and patience.
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