Luxium Reviews 1,355

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its quality and functionality, often highlighting features like long battery life and robust construction. Many found the website easy to navigate, making the ordering process straightforward and efficient. People appreciate the clear product descriptions and the overall smooth user experience, from browsing to receiving their purchase. However, some customers encountered issues with product functionality, such as buttons not working or displays having defects upon arrival. A few also expressed dissatisfaction with the customer service, particularly concerning difficulties in getting information or delays in order delivery.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are highly satisfied with their watches,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the ease of use,... See more

Website

People report positive experiences with the website, finding it easy to use, simple to navigate, and well... See more

Order

Clients share positive opinions on order. Many found the ordering process to be super easy, quick, and... See more

Quality

Consumers find quality to be positive. Many reviewers are impressed with the solid hardware, good looks, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shield is fantastic for anyone who’s into fitness tracking. It’s got all the basics covered, from steps to calories burned and it stays charged for ages.

Rated 5 out of 5 stars

I love how detailed the advertisement is. I clicked right away. I have been looking for a sturdy watch for my contractor husband. The website gave loads more information and I was sold on it stra... See more

Rated 5 out of 5 stars

Bought the stinger for my son after graduation and now he won’t stop talking about it. He loves the tracking features and it’s become a part of his daily routine. Even his friends are asking about it.... See more

Rated 4 out of 5 stars

After much research into purchase options, I was impressed by what was on offer through this brand. The watch I chose was a good size and not too big like many others. Its features were great but even... See more


Company details

  1. Watch Store
  2. Electronics Company
  3. Watch Manufacturer

Written by the company

At Luxium, we believe technology should be tough, reliable, and accessible. You shouldn’t have to spend a fortune just to get gear that actually works when you need it. That’s why we focus on creating durable, high-performance products that are built to last without the big-tech price tag. Built strong. Priced fair. Made to last. That’s the Luxium standard.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

way more than just looks

Picked up the ultra mostly for the look, wasn’t expecting much tbh. But after using it a bit, the tracking is actually pretty solid. Steps, sleep, heart rate all seem accurate enough for me.

21 March 2026
Rated 1 out of 5 stars

worst watch buying experience

This is the worst watch buying experience ever. I've tried several times to contact you regarding my issues. I tried to cancel before my order was shipped after reading real reviews. Once the watch did arrive it look like it came straight from temu, you guys slaped on a shipping label from Henderson, NV and shipped to me. The extra add on watch band is also as cheap as can be. The tool to resize broke and couldn't even push the pins. Everything about the watch and the band is a disappointment. No customer support or contact after they collect their money. Very frustrating and disappointing.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Bought two of these

Ordered a stinger for myself and then ended up getting one for my brother too. We both use them at the gym and they’ve held up well so far.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Luxium, horrible customer service

Hello,
purchased my watch on 2/21/26, Luxium Shield smart watch is no longer working.
Will not charge. Will not turn on. Display will do nothing
Submitted request for replacement as of 4/6/26 per warranty requirements. No response and it is 4/15/26 as if this review.

Called customer service #. Mailbox is full so not able to leave a message.
Responded to several promotional emails including one from the “owner” of company. No response.

Strongly advise to not purchase from this company. I understand issues happen but when there is no customer service, lifetime warranty means nothing and your just wasting your money.
Thank you!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

apple watch replacement

My apple watch died and I didn’t wanna spend another crazy amount. Got the ultra instead and honestly it covers everything I need. Looks better too imo.

28 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look