Order processing was great and they verified I ordered correct item, which I appreciated because it could be an expensive mistake. Unfortunately, they shipped it ground even though I paid for fastest... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a hospital bed for my elderly parent from Shop Home Med and the whole thing was pretty straightforward. I found their website very user friendly, the range of health products was of good qu... See more
We called twice to first get information about a high/low motor we needed, then called back to place the order after checking with my sister. Both customer service representatives, Tiffany and Dulce,... See more
We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. Sh... See more
Company details
- Medical Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Mobility Equipment Supplier
- Motor Scooter Dealer
- Wheelchair Store
Written by the company
Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.
A+ Customer Service, Our staff is here to help!
FSA/HSA eligible products
Flexible payment options, including financing and business accounts.
Contact info
United States
- 979-426-3633
- Info@shophomemed.com
- shophomemed.com
Get 10% OFF your first order!
3.8
Great
270 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Broken part was not under warranty even…
Broken part was not under warranty even though the machine was less than 3 months old.I noticed a caster was broken inquired on replacement and was told that item was not under warrantee I had to purchased a set for $ 134 .00 item was purchased December 2025.
7 January 2026
Reply from Shop Home Med
Thank you for sharing your concern. We understand how disappointing it can be when a product issue occurs so soon after purchase.
Can you please provide more information about what the issue was so we can better understand and assist?
Reply from Shop Home Med
Can you please provide a bit more information about the issue you experienced so we can look into it further?
Responsive, reachable, and caring
Shop Home Med is responsive, dependable, courteous, and caring. They provide informative updates, open communication, and prompt processing of orders.
8 January 2026
I'm a repeat customer of Shop Home Med
I'm a repeat customer of Shop Home Med, and my satisfaction with their extensive range of medical equipment and supplies has been consistently great. I plan to continue ordering from them in the future.
7 January 2026
The representative was very helpful and…
The representative was very helpful and answered all my questions and needs to my granddaughter growing age and special needs. Her recommendation made my purchase so easy.. I thank you 😊
5 January 2026
Great website
Great website. Good, quality selection. Waiting on delivery. Will return to write how that goes. So far, seller doing a GREAT job!
5 January 2026
You were way off on your delivery time…
You were way off on your delivery time estimate
22 December 2025
Reply from Shop Home Med
Hi there — we’re sorry the delivery estimate did not match the actual delivery timeframe. We understand how frustrating that is, especially when you're planning around an important delivery. Our team is reviewing what happened and we’d like to help make it right. Please contact us directly with your order number so we can look into your shipment and assist right away.
Even though the wheelchairs wheels were…
Even though the wheelchairs wheels were unavailable for a short while, I appreciated the updates about shipping but especially the low cost of obtaining the wheels. It made my life a great deal easier.
17 December 2025
The customer service is terrible and…
The customer service is terrible and they didn't delivery the $1999 item that I paid and extra $347 for overnight shipping on time. The package go flagged by UPS as medical hazard and they didn't do anything about it. This product was urgently needed for my 85 year old mother who was coming home from the hospital after loosing the ability to walk. Dulce was unable to provide customer support.
24 December 2025
Unprompted review
Reply from Shop Home Med
Hi there — thank you for sharing your feedback. We’re very sorry for the frustration this situation has caused, especially given how urgently this item was needed for your mother after her hospital discharge.
We’d like to clarify that our team has been actively working with you on this shipment prior to this review being posted. The delay was caused by UPS temporarily flagging the package as a “medical hazard,” which resulted in the carrier holding the shipment outside of our control. The order was shipped within the appropriate delivery window using the expedited service selected.
That said, we understand how upsetting this experience has been, and we regret that it has caused additional stress during an already difficult time. Our team continues to work directly with you to resolve this as quickly as possible, including coordinating with the carrier and reviewing appropriate next steps.
We appreciate your patience as we work toward a resolution and thank you for allowing us the opportunity to address this.
Highly satisfied
The shower curtain fits down into chair creating a water damn to prevent leaking onto floor.
18 December 2025
website was easy to navigate
The website was easy to navigate,, I purchased a fully electric hospital bed, It arrived in time for Christmas,, had a couple of situations where I called to get instructions on putting the bed together and each time someone was there to help answer questions and help me with putting bed together
Bed is great quality
I will definitely buy from Shop Home Med again
22 December 2025
Reply from Shop Home Med
Your order was placed on the 20th and shipped today, the 22nd. This is well within our stated shipping timelines and policies.
I enjoy these footwear I Relaxing 😌 footwear bought.
I enjoy these footwear I bought.
15 December 2025
It doesn't work on our bed
It doesn't work on our bed.
I sent its serial number and model before ordering on dec 9. Tania Solis replied that it was the correct hand control for this bed.
none of the motors worked. i tried 3 different power supplies. Any suggestions. there is not much else that could be wrong?
12 December 2025
Reply from Shop Home Med
Hi there, thank you for taking the time to share this — and we’re truly sorry for the frustration this has caused.
You did the right thing by sending the serial number and model ahead of time, and we understand how disappointing it is when the hand control doesn’t work as expected, especially after trying multiple power supplies.
At this point, there are a few possibilities we’d like to help rule out, including a potential compatibility issue, a defective hand control, or a connection-related issue within the bed itself. We’d really like the opportunity to troubleshoot this directly with you and make it right.
Please reach out to our support team again (or reply to your original email) so we can walk through next steps, including testing, replacement options, or escalation to the manufacturer if needed.
We appreciate you bringing this to our attention and hope to resolve this quickly for you.
Paid for the fastest expedited shipping…
Paid for the fastest expedited shipping and still took 4 days to deliver it. I should not have paid $20+ for expedited delivery.
11 December 2025
Reply from Shop Home Med
Thank you for reaching out. I understand your frustration regarding the shipping cost and delivery timeline.
Your order was placed on Thursday and was delivered on Monday. While this is 4 calendar days, it is only 2 business days, as weekends are not counted as business days by shipping carriers.
Expedited shipping prioritizes faster transit once the carrier receives the package, but it does not guarantee weekend delivery unless specifically stated by the carrier. Your order was shipped using the fastest expedited option available, and it was delivered within the expected business-day window for that service.
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