Goldenwarm Reviews 

191
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Buyers frequently praise the beautiful product design, noting that the solid hardware greatly improves the overall appearance of their kitchen cabinets. Many individuals also appreciate the responsive customer support team, who readily assist whenever questions or minor issues arise during projects. Some reviewers were not happy with long delivery times, noting that standard shipments frequently take several weeks to arrive safely. Consumers additionally mentioned unexpected overseas shipping origins, basic packaging materials, and noticeable difficulties with tracking packages effectively online. Others expressed frustration regarding communication gaps and color discrepancies between website photographs and actual received items.

What people talk about most

Product

Consumers find product experiences to be mixed, with many reviewers praising the beautiful design, solid... See more

Order

Customers had ambiguous experiences with order, as some reviewers praised the quick shipping, style variety,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the solid feel, beautiful... See more

Delivery service

Users describe widespread dissatisfaction with the delivery service, noting that delivery took weeks and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April. Hopefully I'... See more

Company replied

Rated 4 out of 5 stars

The customer service is very responsive. We had an issue with the order and were able to discuss and resolve in short order. And we talked with a real person on day one - not a chat bot. It was reassu... See more

Company replied

Rated 4 out of 5 stars

Order 34545. We were able to find walnut knobs for our bathroom vanity. The knobs look great.

Company replied

Rated 4 out of 5 stars

I’m genuinely impressed with Goldenwarm. The product quality exceeded my expectations—everything arrived exactly as described, well-made, and clearly built to last. Shipping did take a bit long... See more

Company replied



Contact info

3.2

Average

TrustScore 3 out of 5

191 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(191)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

I am still waiting to hear how to…

I am still waiting to hear how to return the handles I bought.

Please confirm your address to send them back to.

I realise now you are not based in the uk (despite your use of UK in your title!)

Hugely inconvenient and rather devious.

All companies should accept returns if a customer changes their mind within 30 days.

Please contact me!

28 October 2024
Unprompted review
Goldenwarm logo

Reply from Goldenwarm

Dear Customer

Thank you for taking the time to provide feedback on our service. We sincerely apologize for the inconvenience and confusion you experienced in returning the controller you purchased.

First, we would like to assure you that we do accept returns within 30 days of purchase as long as the item is in its original condition and packaging. We understand that this policy is standard for many retailers and we are committed to complying with it.

Regarding our return address issue, we apologize for the delay in providing you with this information. Please be assured that we have sent you an email with our return address and detailed instructions on how to proceed with your return. If you do not receive this email, please check your spam folder or contact us directly.

Again, we apologize for the inconvenience and thank you for your patience while we work to resolve this issue. If you have any additional questions or concerns, please feel free to contact us directly.

Thank you for your understanding and thank you for giving us the opportunity to make things better.

Sincerely,

Rated 1 out of 5 stars

Purchased 2 handles on October 22

Purchased 2 handles on October 22, 2024. Product has not moved according shipping updates. Emailed them muliple times and no respond. Stay far away, ready to submit my complaint to Paypal. I know feel that I have been ripped off...

22 October 2024
Unprompted review
Goldenwarm logo

Reply from Goldenwarm

Dear Customer

Thank you for taking the time to provide feedback on our service.

First, we would like to assure you that your package is not lost in transit. Since you purchased standard shipping, the shipping time is longer. We have explained this detail to you via email. If you do not receive this email, please check your spam folder or contact us directly.

Again, we apologize for the inconvenience and thank you for your patience while we work to resolve this issue. If you have any additional questions or concerns, please feel free to contact us directly.

Thank you for your understanding and thank you for giving us the opportunity to make things better.

Sincerely,

Rated 1 out of 5 stars

Please be wise and do not use this website.

So Golden warm have made no attempt to contact me, I have had no ordered and paid for goods, and no refund. Please stay away from this website, they are supposedly UK based. They are scam artists. They have had my money and I have had nothing in return. I have opened a case with PayPal for a refund but they keep putting back the resolution date. Please be wise and do not get involved with this website.

24 October 2024
Unprompted review
Goldenwarm logo

Reply from Goldenwarm

Dear Valued Customers,

We are so sorry for all inconvenience may concerned,

We have checked your previous mail records and it shows that you refused to sign for this parcel, we have contacted you and you agreed for us to resend the parcel to you, but the resend period is longer, please check the mail we sent.

Any questions, pls feel free to contact us.

Best regards

Rated 5 out of 5 stars

Great quality products

I have recently upgraded my dresser door knobs with Goldenwarn knobs and I am highly impressed with such amazing quality and super sturdy knobs. They have such beautiful designs to choose from, really love the collection and it adds great detail to my furniture. Highly recommended

18 October 2024
Unprompted review
Rated 5 out of 5 stars

It is gorgeous!

It is gorgeous!
They look so fancy. Very good quality and sturdy. Price is reasonable. It looks like i upgraded my kitchen. It made so much difference. All my friends are asking about it. I love them.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Transform Your Kitchen with Goldenwarm Knobs!

Sure! Here’s an updated review with additional descriptions for the knobs:

I am so happy! My kitchen cabinets were old, but with Goldenwarm’s leather cabinet knobs, the atmosphere of my kitchen has completely changed. It looks so modern now. A small touch can make such a difference! The quality of these knobs is exceptional; they are made from durable materials that ensure longevity. Installation was a breeze, making it easy for anyone to upgrade their space without hassle. I highly recommend them! Thank you, Goldenwarm! 🥰

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Elegant and Durable: The Perfect Upgrade for My Cabinets!"

I recently upgraded my cabinets with these **Luxurious Europe Style Zinc Alloy Drawer Pulls**, and I couldn't be more pleased! The elegant design instantly elevated the look of my drawers, adding a touch of sophistication to my space. They have a solid, sturdy feel thanks to the high-quality zinc alloy material, making them not only stylish but durable as well. The finish is smooth and flawless, and they were easy to install with no issues.

Overall, these pulls are a perfect blend of luxury and functionality. If you're looking to give your cabinets or furniture a chic, European touch, I highly recommend them!

13 October 2024
Unprompted review
Rated 5 out of 5 stars

New Cabinet Handles Gave My Kitchen a Fresh, Modern Look!

I replaced all the handles on my kitchen cabinets, and the difference is incredible! These handles have a modern and sleek look, and they completely transformed the space. They’re well-made and feel sturdy, adding that perfect finishing touch. Highly recommend them!

6 October 2024
Unprompted review
Rated 1 out of 5 stars

**Terrible Experience - Still Haven't Received My Order!**


I placed an order almost **three weeks ago**, and I have yet to receive anything. This is beyond frustrating. I have reached out to the company multiple times, but **no one has responded** to my inquiries. The lack of communication is completely unacceptable, and the customer service seems non-existent. I expected better service and reliability, but this has been a nightmare from start to (still no) finish. If you're considering ordering from here, **save yourself the headache** and look elsewhere.

I would give zero stars if I could.

10 September 2024
Unprompted review
Goldenwarm logo

Reply from Goldenwarm

Dear customer,
We are sorry to hear that you did not have a satisfactory shopping experience.
We checked that your package is still within our reasonable delivery period. We have contacted you by email and informed you of the estimated delivery time of the package, but we have not received your reply.
Customers' words are very important to us. We value your reply and we will verify with the relevant departments to do better in the future.
Thank you for your understanding and support.
If you have any other questions, please contact us and we will help you.
Regards!

Rated 1 out of 5 stars

Products from this site not fit for…

Products from this site not fit for purpose waited ages for kitchen handles you think your buying from UK site but came from China not enough screws to attach handles spent a full day trailing around trying to find screws with right thread to fit handles could find none customer service useless ive now got a kitchen with a quarter of handles fixed and no way to fix rest so beware when buying from this site

25 September 2024
Unprompted review
Goldenwarm logo

Reply from Goldenwarm

Thank you for your feedback!

We are sorry to hear you do not satisfied with our products.

We are now checking it with our related department to have a close investigation for you.

Customer words is so important to us and we value your response,could you please contact us by email with the details?

Alternatively, you can contact us through this email:

claire@goldenwarm.com

We sincerely hope to solve the problem for you.

Looking forward to your reply, have a good day.

Kind regards!

Rated 5 out of 5 stars

Great quality

The design of these cabinet handles immediately stands out.
With a sleek, modern look, they easily elevate the style of any kitchen, bathroom, or living space. These handles are constructed from high-quality materials. Definitely recommend it ⭐️⭐️⭐️⭐️⭐️

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Premium Feel and Look

I recently installed the Goldenwarm Leather Cabinet, Dresser, Drawer Pulls in my dressingroom, and I couldn't be happier! I was impressed by the Goldenwarm Leather Pulls' premium feel and look. The leather is soft to the touch, and the metal base provides excellent stability. Installation was a breeze, taking only 5 minutes for all 3 pulls.The sleek design complements my dresser perfectly, adding a touch of sophistication to my dressingroom.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful kitchen cabinet handles…

Beautiful kitchen cabinet handles (x20). Fitted all the handles, look and feel brilliant. The last one was a bit dodgy, I contacted Goldenwarm, sending a video of the faulty handle, they sent me a replacement No problem at all. Delivery time is a couple of weeks but it is coming from China.

13 September 2024
Unprompted review
Rated 1 out of 5 stars

I.dont normally leave reviews but I…

I.dont normally leave reviews but I have emailed them twice and waiting on a response. It's been stating the order is in transit for days now and has a plane symbol, yet I am meant to have these as per their website by 3 days time!

9 September 2024
Unprompted review
Goldenwarm logo

Reply from Goldenwarm

Dear customer,

Hello, sorry for the inconvenience we caused. We checked your mailbox and did not receive your email. We have contacted you and sent you an email with the package transportation information. For the specific transportation time, please check the standard time on our website.

Your understanding will be highly appreciated. Please be assured that we will reply to you timely within 24 hours.

Rated 2 out of 5 stars

GWUK3138

GWUK3138

I ordered door handles 21 days ago I have not heard anything since that day 12/08/24

I have emailed them and have had no response, I am waiting to complete my daughters wardrobes would really appreciate a response on here or via email.

Very disappointing

3 September 2024
Unprompted review
Goldenwarm logo

Reply from Goldenwarm

Dear customer,
We have not received any email from you before. We are sorry that you still have not received your package. We have informed the carrier to prioritize your shipment. We have proactively emailed you now. Your package will be delivered within 48 hours. We have emailed you the tracking number and shipping information. Please check.
Thank you again for your time and understanding.

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