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Rated 1 out of 5 stars

Do not rent any thing here!!! Very bad service and attitue, Once you've paid you tried your luck, nothing available! And they wont return your money

Rated 5 out of 5 stars

Amazing products & amazing service!! Ordered two camisole tops and found the company via SilkFreds however their shipping was 7 days, I hoped that if I went through them directly they might not pay as... See more

Company replied

Rated 1 out of 5 stars

Ordered next day delivery but took over a week and a half to arrive. I had to call the company on three occasions to ask for an update on my order. I returned the items at the end of December and I... See more

Rated 1 out of 5 stars

A blouse was ordered on November 17th - the site would not accept our debit cards, and therefore we used Paypal. The order was acknowledged, but the, nothing. On December 3rd I enquired by email as... See more

Company details

  1. Women's Clothing Store

Written by the company

Love Frontrow is a newly established brand that offers the style-savvy customer exactly what she wants - unique access to the hottest looks from the season. Love Frontrow takes the key elements from trends for the season and delivers this message to our customers in an affordable way without compromising on style or quality. Our aim is to bring new and original designed fashion to you and become a leading much loved online fashion brand. Since launching Love Frontrow, we have successfully established ourselves as a unique and fashion forward brand, with impeccable packaging and unrivaled customer care.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

35 reviews

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Rated 1 out of 5 stars

Do not rent any thing here!!

Do not rent any thing here!!! Very bad service and attitue, Once you've paid you tried your luck, nothing available! And they wont return your money

3 October 2023
Unprompted review
Rated 1 out of 5 stars

Do not shop here

I placed an order 3 weeks ago and paid £15 for next working day delivery. It took 2 weeks to come and that was after days of messaging and getting no response. When it did come one item was wrong. Another week later I can get no response from this company to rectify it. If I could leave zero stars I would. Terrible fitting product when you do receive it! Do not shop here - they charge for services and products they are not capable of fulfilling. And good luck getting an answer if you do have an issue

30 May 2023
Unprompted review
Rated 1 out of 5 stars

Still not received my refund

Ordered next day delivery but took over a week and a half to arrive. I had to call the company on three occasions to ask for an update on my order.
I returned the items at the end of December and I have still not received my refund(£94.99). I have called the company several times but no answer and emailed on five occasions requesting a status update on my refund but still no reply.

20 January 2023
Unprompted review
Rated 1 out of 5 stars

They took payment, and then lost the order!

A blouse was ordered on November 17th - the site would not accept our debit cards, and therefore we used Paypal. The order was acknowledged, but the, nothing. On December 3rd I enquired by email as to what was happening. No response. I telephoned on December 5th and 6th, and the number just rang out. I then sent an email demanding action within 24 hours and, lo, a response!
They told me 'Our system went down and so we lost some of our order details'. This email included our original order confirmation! Seems to me that they had received payment, and then did nothing.
Sorry, but that is pathetic, and the company should hang it's head in shame.
We are being refunded.

17 November 2022
Unprompted review
Rated 3 out of 5 stars

The wrap dress arrived in good time but…

The wrap dress arrived in good time but was not like the image. It didn't fit no matter how I tried to do it up which was very disappointing. I have sent it back but still haven't received my refund for the dress.

20 July 2022
Love Frontrow logo

Reply from Love Frontrow

Hi Catrina,

Thank you for your feedback. I'm sorry to hear that you found difficulty in tying up the dress. You can find tutorials on our social media pages that show various ways in which you can tie the dress.

We have issued you a refund on the same day it was received back to us on 20th July.

Many thanks

Debbie Phillips
Customer Service Team

Rated 5 out of 5 stars

Love it x

Love it! Very lightweight, soft and cool material. Quality and comfortable fit. Happy with my purchase.Thank you x

3 July 2022
Rated 1 out of 5 stars

My dress is stuck at border control????

My dress is stuck at border control and hasn’t arrived yet. How do you think I can rate something that hasn’t arrived yet.

23 June 2022
Love Frontrow logo

Reply from Love Frontrow

Hi Elena,

Thank you for leaving us a review.

It would have been great if you had contacted us beforehand via telephone or email (both clearly stated on our website) in order to try and assist your query.

Unfortunately, delays with border control are completely out of our hands and we cannot speed up the process.

Order history shows that you placed your order on 15th June at 4.25pm. We dispatched your order the next day on 16th June. Please see tracking history below:

Tracking history
Saturday 18 June 2022
15:02 - Your item is currently with Customs in the destination country.
14:50 - Your item is currently with Customs in the destination country. Netherlands
14:49 - Item Received Netherlands
Friday 17 June 2022
01:42 - Item Leaving the UK LANGLEY HWDC
01:41 Item Received by Royal Mail LANGLEY HWDC
Thursday 16 June 2022
21:19 - Item Despatched to Royal Mail site Chelmsford MC
19:33 - Item received at Chelmsford MC
16:16 - Sender preparing item

I hope this information helps you. Feel free to contact us if you have further concerns.

Have a lovely day!
Stephen @ Love Frontrow

Rated 2 out of 5 stars

Wrap dress very dissapointed

I usually am a 12 or 14 in size there wasnt much difference between them, the top part is too small and the wrap dress didnt cross over properly it was too gaping ....pity the dresses were really nice just not a good fit 🤷‍♀️

22 June 2022
Love Frontrow logo

Reply from Love Frontrow

Hello,

Thank you for your review.

I'm sorry to hear the dresses did not fit. We understand that all women have different body shapes and this shape was perhaps not for you.

We have lots of other different shapes available on our website and we offer FREE UK shipping & returns on orders over £50.

Have a lovely day!
Debbie @ Love Frontrow

Rated 5 out of 5 stars

Love my order

Love my order, so nice to find something different to all the other shops, including the customer service! Had a few issues with some of my items but this was sorted out quickly and professionally. Thank you!

20 January 2022

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