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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the product's quality, noting that items are well-made, durable, and look better than advertised, often enhancing the appearance of their key fobs. The online ordering process is generally described as easy and straightforward, with many appreciating the selection and pricing. People also find the key covers to be a perfect fit for their fobs, with buttons remaining functional and easy to press. However, some customers experienced issues with order accuracy, receiving incorrect items or finding that the covers did not match their specific key fob configurations. Delivery times were a common point of contention, with some reporting long waits and unexpected international shipping, while others noted receiving partial orders or experiencing delays. A few reviewers also expressed dissatisfaction with customer service when trying to resolve these issues, citing difficulties with returns or cancellations.

What people talk about most

Product

People report positive experiences with the product, often praising its high quality, good craftsmanship, and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as excellent, well-made,... See more

Order

Customers had ambiguous experiences with order, with some reviewers praising the excellent ordering and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising the excellent... See more

User experience

Customers consistently note positive experiences with user experience, particularly praising the ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cover for my Cadillac was spot on but I need a 4 button cover for my 2022 Mitsubishi Outlander. It seems that you do not make a 4 button cover for that vehicle. I ordered a 3 button cover by mista... See more

Rated 4 out of 5 stars

I love the design however the back of the fob did not come with the open space for the symbol on the original fob. I emailed customer service but only received a general message. The issue hasn't trul... See more

Rated 4 out of 5 stars

The online ordering, selection of key covers, and pricing made it a great experience. My only reason for not making it 5 star was because it took 3 weeks to get delivered from the order date and never... See more

Rated 3 out of 5 stars

I like the key cover. I have a 5 button remote with the lock and unlock side by side at the top. Unfortunately the cover doesn’t allow me to actually press those buttons. The rest of the buttons work... See more


Company details

  1. Car Equipment Accessories Store

Written by the company

Exclusive Keys is a leading international automotive accessories brand specializing in premium key covers designed to protect, personalize, and elevate the look of modern car keys. Founded in Spain and now serving customers worldwide through our global platform shopexclusivekeys.com, we have helped more than 100,000 customers enhance and protect their vehicle keys with products designed for hundreds of car models across multiple manufacturers. Our mission is simple: transform an everyday object into a premium accessory. By combining elegant design, durable materials, and precise fitment, our key covers provide both protection and style while maintaining full functionality of the original key. Today, Exclusive Keys serves customers across Europe, North America, Oceania, the Middle East, and many other international markets through localized shopping experiences, native-language support, and dedicated customer service. Customer satisfaction is at the core of everything we do. From secure payments and worldwide shipping to responsive after-sales support, we continuously invest in improving the customer experience and maintaining the highest standards of quality and transparency. As our brand continues to grow globally, we remain committed to delivering premium automotive accessories, reliable service, and a shopping experience trusted by drivers around the world.


Contact info

3.7

Average

TrustScore 3.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I have not received my order yet as of…

I have not received my order yet as of April2,2026 , I have not received or got any order yet , please find my order or please give me a fill refund
US#24672

2 April 2026
Unprompted review
Exclusive Keys logo

Reply from Exclusive Keys

Hello Gregory,

Thank you for your message, and we’re sorry to hear that you haven’t received your order yet.

Please note that international shipping can sometimes take a bit longer than expected depending on the destination and local courier handling. However, we completely understand your concern and we’re here to help.

We have located your order (US#24672), and we kindly ask you to contact our support team directly so we can provide you with an update on the shipment and, if necessary, offer a suitable solution.

Your satisfaction is very important to us, and we will make sure this is resolved for you as quickly as possible.

Best regards,
Exclusive Keys Support Team

Rated 5 out of 5 stars

Key Fob upgrade

I rec'd my exclusive keys for my VW Atlas. I was pleased to see that they were created to fit my key fob. Easy to install over existing key fob. The buttons are easy to push and the quality is a nice upgrade over the original key fob.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

worst experience with any online site

worst experience with any online site, their system communication is lousy! made over six attempts to cancel and or return a item that was wrong item. I saved all communication attempts, DO NOT ORDER FROM THIS COMPANY

30 March 2026
Unprompted review
Exclusive Keys logo

Reply from Exclusive Keys

Hello,

We’re very sorry to read your review and truly surprised by your experience.

At Exclusive Keys, we take customer support very seriously and always aim to respond to every request as quickly as possible. We have helped thousands of customers successfully with replacements, returns, and order adjustments.

We were unable to locate your case based on the information provided here, which is why we kindly ask you to contact us again directly with your order details so we can review your situation properly and offer you a solution.

Please note that in cases where an incorrect model is selected, we still do our best to assist and find the best possible outcome for our customers.

We remain fully available to resolve this for you.

Best regards,
Exclusive Keys Support Team

Rated 2 out of 5 stars

Great look bad function

I ordered the key cover because I thought it was going to be really cool considering my remote was old and faded when I got it. I was excited I put it over the key fob however, when you try to push the button buttons for the lock or the unlock or any of the other buttons it is so stiff that they don’t work so although it looks great, it does not function properly and you cannot use the remote through the cover that they sent me. The plastic is way too thick and does not allow the key fob to function properly.

26 March 2026
Unprompted review
Exclusive Keys logo

Reply from Exclusive Keys

Hello Nick,

Thank you for your feedback, and we’re sorry to hear about your experience.

Our key covers are specifically designed to provide both protection and a precise fit, allowing full use of all buttons. In most cases, when the buttons feel stiff or unresponsive, it is usually due to a mismatch between the key model and the cover, as even small differences in key versions can affect functionality.

To help avoid this, we include detailed images of each key model on the product page so customers can carefully match their key before ordering.

That said, we’d be more than happy to take a closer look at your case. Please contact our support team with a photo of your key, and we’ll gladly assist you in finding the correct fit or provide a suitable solution.

We appreciate your feedback and the opportunity to improve your experience.

Best regards,
Exclusive Keys Support Team

Rated 4 out of 5 stars

I have ordered 3 of these

I have ordered 3 of these. My first order I never received, lost in China. The other 2 orders I did receive quickly. The product is really nice and good quality. Downfall is it ships from China and good luck getting customer support to respond.

30 March 2026
Unprompted review
Show reviews in all languages. (95 reviews)

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