My delivery was stolen so I asked for a refund. No live chat and no phone number. I popped to a shop a buy a new pair of their Colorado boots cos I can’t wait on them replacing the stolen delivery as... See more
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See what reviewers are saying
To be honest, Caterpillar Charge S3 shoes on photos looks just ok, but did order a pair because I needed a proper safety shoes. In real life shoes looks really nice. Quality is spot on. Comfortable... See more
The Boots and Sandals I have bought are of the highest quality, and really comfortable. I wish however, they would be a bit more specific on their measurement guidelines to female sizes. Then put th... See more
Fantastic service. I sent the first pair back as they didn’t fit but forgot to include my details in the return package. Contacted the customer services and they sorted it out straight away. Very plea... See more
Company details
About Shop Caterpillar UK
Written by the company
CAT apparel, footwear and accessories are designed and engineered to live up to the hard-working reputation of the Caterpillar brand.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
Contact info
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucestershire, United Kingdom
- info@shopcaterpillar.co.uk
- shopcaterpillar.co.uk
3.9
Great
576 reviews
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Replied to 15% of negative reviews
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Quality is completely down the toilet
My delivery was stolen so I asked for a refund. No live chat and no phone number. I popped to a shop a buy a new pair of their Colorado boots cos I can’t wait on them replacing the stolen delivery as I need them. Only to discover that the sole is now a different shape making them ludicrously narrower and they are now not fit for purpose at all. They either need to go back to the design they used 15 years ago or discontinue that style because they are now absolutely atrocious. DO NOT BUY
1 October 2026
Unprompted review
They sent me the wrong item colour and…
They sent me the wrong item colour and on top of that I have to pay five pounds to send it back how on earth this is right...
21 September 2026
Unprompted review
A chocolate fire guard is more helpful…
A chocolate fire guard is more helpful than the customer support
Now looking at changing brands from Caterpillar
21 September 2026
Unprompted review
Great service and quality.
18 July 2026
Highly recommend.
Easy to buy and a good price. Quick delivery and item exactly as expected.
21 August 2026
Its greatfull deal
20 July 2026
Great shirts.
18 July 2026
Disappointed by CAT Footwear and Customer Support
I purchased a pair of CAT Footwear (Model P719132) from an official CAT store in Dubai. After wearing them for the first time, they caused severe blisters and bleeding on my feet after only a short walk.
I contacted CAT USA, who referred me to CAT UK. After providing photos and detailed information, I was simply told to contact the original retailer in Dubai. Unfortunately, I couldn't even find an email address or customer support for that store in Dubai!!!
I have been a loyal CAT customer for many years, but this experience has completely changed my opinion.
I expected much better customer service from a global brand.
Based on my experience, I can no longer recommend CAT Footwear. If you value your feet, think twice before buying CAT shoes.
20 May 2026
Unprompted review
Excellent service and product.
18 July 2025
Caterpillar quality has slowly gone…
Caterpillar quality has slowly gone down..made in the far east quality control has nosedived..sad but true.
14 October 2025
Unprompted review
I had problem with the safety boots 🥾…
I had problem with the safety boots 🥾 one side was ripped
And after contacting with the caterpillar team they said they will send me full refund
Thanks to caterpillar team
17 May 2026
Unprompted review
Shocking returns servixe
Shocking, shocking service from such a massive brand. I ordered a new pair of boots in the same size as my previous boots. They arrived and were too big, so I looked at sending them back. They don't have any arrangements for returns. Pay your own post to return the big heavy steel toe cap boots. Just reading the T & Cs and they day they charge £5.99 for returning stuff! DON'T DO THIS OR WON'T GET A REFUND. DON'T DO THIS OR YOU WON'T GET A REFUND. I've never known anything like it. I can't imagine ANYONE would order from them again after having to do a return. Gutted cos the boots are good and I can't find anywhere near me that stocks them.
16 April 2026
Unprompted review
Reply from Shop Caterpillar UK
Hi Ian, We’re sorry to hear that you were disappointed with your recent experience.
We would like to clarify that customers are welcome to return items using a courier or postal service of their own choice if preferred. However, due to the size and weight of safety footwear such as steel toe cap boots, independent return costs are often higher than the £4.99 return fee we offer through our returns portal.
We understand that sizing issues can be frustrating, particularly when reordering a style in the same size, and we appreciate your feedback regarding both the process and the associated costs.
Shopcaterpillar Team
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