Burlap Apparel Reviews 

351
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I guess it pays to read reviews and research prior to paying on a website that you have never heard of. I order my attire back in the first week of March and I honestly did not see ANYTHING on the sit... See more

Company replied

Rated 1 out of 5 stars

Terrible quality , zipper is not stitched in all they way down dress and Medium is more like an extra small or a child's medium. Emails go un answered, so I can not make a return. 9/8 Update, they fi... See more

Company replied

Rated 1 out of 5 stars

Horrendous. I'll give them credit for fast delivery. It said 3-5 weeks and arrived in 1. HOWEVER, my dress arrived in plastic packaging, in a plastic post bag, yet was absolutely soaked and stinkin... See more

Company replied

Rated 1 out of 5 stars

if I could give zero stars, I would. This is the worst clothing and accessories you can possibly buy. Especially for the prices! I thought I was doing something for myself for once, but it ended up ba... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

We founded Burlap with one simple goal: to provide amazing jewelry at amazing prices. We were tired of cookie-cutter apparel stores with lackluster selection, and boring gifts. Burlap is different. I


Contact info

1.3

Bad

TrustScore 1.5 out of 5

351 reviews

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1.3

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Rated 1 out of 5 stars

They really do not deserve a 1 star

They really do not deserve a 1 star. I have been trying to return clothes since before Christmas. The quality is terrible. They are all an acetate blend.. almost a Halloween costume quality. I want a refund they will only issue a store credit..that is not what they say on the website. They say they will send you a prepaid package back. Everything looks so cute on line... but not when you get 4-5 weeks later. Colors are off as well. Just stand by your refund policy. At this point until I get my money back.. I have no choice but to share with others. Could have kept things to myself if you just would refund

So after I complained with this post I got a refund. It just took a lot of work

10 January 2018
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Colleen,

We apologize for the inconvenience; it is never our intention to disappoint. We're glad that you have already received your refund.

Have a nice day!

Rated 1 out of 5 stars

How I wish I’d visited this page before …

How I wish I’d visited this page before I was tempted to buy, what looked like, a lovely hooded cardigan. What did I receive many weeks later? A cheap and nasty v neck sweater. I complained and the received a hooded cardigan but nothing like the one in the picture.

DO NOT BUY FROM THIS COMPANY...

8 January 2018
Unprompted review
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Reply from Burlap Apparel

Hi Sarah,

We're very sorry to hear that you're not happy with your purchase. Please send us a message at info@shopburlap.co with your order # or email address on your account and one of our customer support specialists will be happy to assist you with your concern.

Thank you and have a great day!

Rated 1 out of 5 stars

Terrible company

I live in Mexico so I had to place my order and have it shopped to friends in the US . Took almost 8 weeks to arrive . Our friends arrived in Mexico with my order , I was excited to receive my new things . I ordered a dress and 3 T-shirt’s . The t shirts were very disappointing not the same as the photo with thin cheap fabric . Then the dress ... I am 5’4” 107 lbs I ordered a size 4 . The dress is too small barely can zip it up , usually I can wear a size 2 . The fabric is also disappointing, thin , cheap . Because of logistics being here in Mx it would be too complicated to return the items and dealing with this company is impossible. So lesson learned , always read the reviews about a company before purchasing .

29 December 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Vicki,

We're sorry to hear that you're not happy with your purchase. Please send us a message at info@shopburlap.co with your order # or email address on your account and someone from our customer support team will be happy to assist you with your concern.

Thank you and have a wonderful day!

Rated 1 out of 5 stars

Never received my order

Never received my order, its been over 7 weeks..custumer service doesnt care ..keep sending me a weird link for a tracking number that has not been updated for 4 weeks. DO NOT BUY !

28 December 2017
Unprompted review
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Reply from Burlap Apparel

Hi Alexandra,

We're sorry to hear that you haven't received your order yet. Upon checking, your order has experienced a delay during transit but it has been shipped, and is still on its way to you. It may sometimes take time for the website to update the tracking details and that information can be unavailable for days after shipment, but rest assured that your item has been shipped and should be delivered to you soon.

Thank you for your patience!

Rated 1 out of 5 stars

Worst online shopping experience ever!

Worst online shopping experience ever! Made full payment in Sept! It’s Dec now! Haven’t even received my item ! Poor customer service! No reply until I sent “nasty” email! Threaten to report their Facebook page! Only they replied my email! finally got my tracking number 3 months later! Well.. still haven’t received my item as of today. I hv gv up on them! Hopeless! worst ever!

24 December 2017
Unprompted review
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Reply from Burlap Apparel

Hi Grace,

We're sorry to hear that you still haven't received your order. Please send us a message at info@shopburlap.co with your order # or email address on your account and one of our customer support specialists will be happy to assist you regarding your concern.

Thank you and have a wonderful day!

Rated 1 out of 5 stars

Bin bag

My wife's dress came today omg looked awful dosent fit properly she's a size 10 dress supposed to be figure hugging to show of her figure was more like a bin bag God knows how this is one of there best sellers won't use again

19 December 2017
Unprompted review
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Reply from Burlap Apparel

Hi Dell,

We apologize for the inconvenience. Please send us a message at info@shopburlap.co with your order # or email address on your account and one of our customer support specialists will process a replacement.

Thank you and have a great day!

Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish, poor quality fabric and poor workmanship, mine ended up in the bin. Hideous polyester "beach dress" and I would never purchase from this site again.

17 December 2017
Unprompted review
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Reply from Burlap Apparel

Hi Elise,

We're sorry to hear that you're not happy with your purchase. Please send us a message at info@shopburlap.co with your order # or email address on your account and someone from our customer support team will be happy to assist you regarding your concern.

Thank you!

Rated 1 out of 5 stars

if I could give zero stars...

if I could give zero stars, I would. This is the worst clothing and accessories you can possibly buy. Especially for the prices! I thought I was doing something for myself for once, but it ended up back firing. Absolutely terrible, CRAP. Nothing fits, nothing is even remotely close to good quality, and there's no money back, just replacements or credit. Ridiculous. I don't even know how they sleep at night running this terrible "business".

4 December 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Ashley,

We're sorry to hear that you're not happy with your purchase. Please send us a message at info@shopburlap.co with your order # or email address on your account and someone from our customer support team will be happy to assist you regarding your concern.

Thank you!

Rated 1 out of 5 stars

Oh Surprise surprise asked them to …

Oh Surprise surprise asked them to contact me as there emails just get sent back to you, and guess what NO CONTACT from this so called scam of a business!!!! They take your money and produce crap and wont return your money on there so called 30 day guarantee, STAY AWAY FROM THIS COMPANY PEOPLE!

29 November 2017
Unprompted review
Rated 1 out of 5 stars

Horrible!!

Horrible!!! The clothes on website aren’t even close to what they send you! This comes from China so it takes 6 to 8 weeks. The clothes are thin garbage dollar store clothing. Do Not Waste a dime on this place!

28 November 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Lisa,

We're very sorry to hear that you're not happy with your purchase. Please send us a message at info@shopburlap.co with your order # or email address on your account and someone from our customer support team will be happy to assist you regarding your concern.

Thank you!

Rated 4 out of 5 stars

I was worried after reading these …

I was worried after reading these reviews! I have to say my experience was nothing like the negatives I've read. It took less time than the company stated to receive my order and was provided with a tracking number that accurately stated where my order was en route. I ordered the cute little plaid tunic and love it. The arms are a bit tight but manageable. Overall, very satisfied with my purchase!

25 November 2017
Unprompted review
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Reply from Burlap Apparel

Hi Dana,

Thank you for the positive review. We're happy that you like your order.

We hope to see you again at Burlap.

Have a great day!

Rated 1 out of 5 stars

Customer Service virtually impossible

I received my items, which did not fit. I have sent multiple emails about returning for a refund. I have received only one response asking me to take a picture of the items for a store credit. Since refusing to do that and demanding a refund, I have heard nothing. I will now contact my credit card company. There is no phone number to call and emails are ignored. I will not use this company again. Lesson learned.

21 November 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Carole,

We're very sorry to hear that you're not happy with your purchase. Please send us a message at info@shopburlap.co with your order # or email address on your account and someone from our customer support team will be happy to assist you regarding your concern.

Thank you!

Rated 1 out of 5 stars

SCAM!!!!

SCAM!!!!
Did never receive my items (ordered 6months ago now).. They keep on replying with automatic emails and false tracking links. Thankfully my credit card insurance had refunded me for this scam.

15 November 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Nathalie,

We apologize for the inconvenience. Please send us a message at info@shopburlap.co with your order # or email address on your account and one of our customer support specialists will be happy to assist you regarding your concern.

Thank you and have a nice day!

Rated 1 out of 5 stars

Horrific bunch of thieves!

12 November 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Tamer,

Rest assured that we are a legitimate company working with your best interest at heart. Upon checking, your order is in transit and on its way to you. Shipping usually takes about 3-5 weeks from the time your order was fulfilled.

Thank you!

Rated 1 out of 5 stars

BEWARE. You won't get what you expect.

Ordered a dress in q size up from what I would normally wear to be safe and it came approx 2 sizes smaller. Was nothing like the picture. Massive disappointment.

11 November 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Kate,

We're sorry for the inconvenience; it is never our intention to disappoint. Please send us a message at info@shopburlap.co with your order # or email address on your account so we can sort this out.

Thank you!

Rated 1 out of 5 stars

Disappointed

I’ve just received my ‘dress’ and it is so badly made and does not correspond to your chart sizes at all. There are stringy bits hanging from it and it is an extremely poor copy of the picture you advertised.Not only did it take over 6 weeks to arrive, it is the worst quality and cheaply made garment I have ever ordered online....it looks absolutely nothing like the picture!! All those reviews were correct about your company being a sham.

I have contacted you twice about returning this cheap looking piece of cloth and getting a complete refund, but you have failed to respond both times.

I will never order from your badly run company again and will be spreading the word that your clothing looks nothing like the pictures you advertise.

Extremely let down and disappointed!!!

9 November 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Antonella,

We're very sorry to hear that you're not happy with your purchase. Please send us a message at info@shopburlap.co with your order # or email address on your account and someone from our customer support team will be happy to assist you regarding your concern.

Thank you!

Rated 1 out of 5 stars

It took 5 full weeks to receive the two …

It took 5 full weeks to receive the two items, although I noticed that my account had been charged at about the third week. The two items were very cheaply made and of poor quality. My usual size is Medium, but these were too small. I am requesting a shipping label and a refund.

8 November 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Susan,

We're very sorry to hear that you're not happy with your purchase. Please send us a message at info@shopburlap.co with your order # or email address on your account and someone from our customer support team will be happy to assist you regarding your concern.

Thank you and have a great day!

Rated 1 out of 5 stars

If you live in the US, pass on this companies cute items!

This companies sizing is not remotely suitable for the US market. I ordered a Medium in a top as per their sizing charts and when it arrived it was sized for a child, so I went ahead and allowed them to reship me the same top in the largest size 3XL (mind you I'm a size 8-10 petite) and when it came, it's probably the size of a 2/4 women's normally. DO NOT order from them unless you are EXTREMELY petite, like you have to wear children's clothes most of the time! It will just be frustrating and not worth the effort. They do try to be accommodating in getting you another size but it's honestly just a futile effort with the size of their garments.

4 November 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi JoanD,

We apologize for the inconvenience; it is never our intention to disappoint. Please send us a message at info@shopburlap.co with your order # or email address on your account and someone from our customer support team will be happy to assist you regarding your concern.

Thank you and have a wonderful day!

Rated 3 out of 5 stars

I ordered a Medium size top which …

I ordered a Medium size top which arrived but I cannot even get my arms into it! Very disappointing as it is nice but definitely not a medium!!

31 October 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Dinkleboo,

We're very sorry to hear about that. Please send us a message at info@shopburlap.co with your order # or email address on your account and one of our customer support specialists will be happy to process a replacement.

Thank you and have a great day!

Rated 1 out of 5 stars

This is a BIG SCAM

This is a BIG SCAM. I ordered 7 July 2017 and still have not received my order or my money payback after tons of emails!!!!!! Nearly 4 months later! My order number #155388 - 7 July 2017 (7) items. Please read these reviews before ordering, i which i did!!!!

30 October 2017
Unprompted review
Burlap Apparel logo

Reply from Burlap Apparel

Hi Trustpilot,

We apologize for the inconvenience; it is never our intention to disappoint. Upon checking, you have already been refunded for your purchase.

Thank you!

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