I bought a clock, it didn't work. They refunded me for the clock but nothing for the international shipping costs of £30. Is this is how the USA usually treats it's international customers? It's t... See more
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9 days since order and have not received items. I know that I am spoiled with Amazon Prime quick shipping, but confirmation said 2 day priority shipping so a week to pull, box and ship felt was a reas... See more
Company replied
I appreciate the efficiency and timely delivery of package and loved the items. Due to the delivery charges proposed upon my third entry of $11.04 I just did not bother to place that order.... See more
My last review was flagged for some reason. So I guess to add more information. I found Shopbobbys because I was looking for Contigo Luxe coffee cups - Amazon was expensive. Shopbobbys had them on... See more
Company details
Information provided by various external sources
In 1976, the year Bobby’s Department Store was founded, the founders of the company had one goal in mind: to sell quality merchandise for the very best price the market offers. The founders wanted a store that embodies great value, good customer service, and an overall exciting place to shop. Where other so-called discount retailers have everything on sale and try to offer you deals, we have a very simple philosophy here at Bobby’s Department Store, to deliver the absolute best price, always. Every day is a sale and that’s where our company slogan “Where Your Money Buys More” originated. Walk into any one of our four locations and you will see how your dollar will be stretched further than you ever imagined. Our stores offer a wide variety of merchandise, from General merchandise, Electronics, Kitchen and Personal Appliances, Furniture, Giftware, Hardware, Home Décor, Household Cleaning Products, Housewares, Lighting, Organizers, Luggage and Bags, Health Aids, and Beauty Aids. Our Linen department is complete with Bedding, Bath, Floor Coverings, Kitchen Textiles, Wall and Window Coverings. We also have a full Kids department, which includes, Boys and Girls clothing, infant products, baby products, and Kids’ Furniture. Our Men’s and Ladies’ Apparel department has the latest fashions and accessories all at excellent prices. We also carry seasonal merchandise, such as Back-To-School, Holiday, and Summer merchandise. While our online store doesn’t have everything our retail stores carry, I urge you to visit any one of our retail stores and see what’s new. New arrivals coming daily!
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2.2
Poor
247 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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buyer stand by your rights.
I bought a clock, it didn't work. They refunded me for the clock but nothing for the international shipping costs of £30.
Is this is how the USA usually treats it's international customers?
It's totally illegal.
NB...well, a turn up for the books, apparently they were going to refund me in full all the time and have requested I alter my review to show them in a good light. So....they are marvellous!
16 February 2026
Unprompted review
Extremely poor product and customer service from Justbobbys
I purchased a shower caddy through this company on Bed Bath and Beyond’s marketplace. I used the item less than one year and it’s very poor quality and does not match the description I was given when I purchased it. The item is described as rust and corrosion resistant and the shower caddy already has a great deal of rust and corrosion on it. I will now need to replace it very prematurely. Shopbobby’s will not do anything to make it right and they have very poor customer service. I am hoping by writing this review it will make others think twice before purchasing from them. I need the contact information for the manufacturer customer service team or else I will be filing a complaint with the Better Business Bureau today.
17 April 2025
Unprompted review
Reply from Shopbobbys
Dear Customer,
Thank you for your feedback regarding your experience with the shower caddy purchased through Bed Bath & Beyond’s marketplace. We sincerely apologize for any disappointment caused by the product’s performance and your interaction with our customer service team.
At Bobbys, our standard warranty policy covers products for 30 days, with certain exceptions extending to 90 days. Beyond this period, the manufacturer assumes responsibility for any warranty claims. We regret any misunderstanding regarding the product’s description as rust and corrosion resistant.
To better understand the issue and explore how we can assist, please contact the manufacturer customer service team directly. We value your feedback and are committed to improving our products and services. Thank you for bringing this to our attention.
Sincerely,
The ShopBobbys Team
shop bobbys
I was wanting to buy 10 trays from them. There were two online. So I made a call. Apparently buying 10 and only getting two at the price online is a “thing. I can get 2 at 13.99 but for the other 8 have to pay 20.99. Funny how that works when they know you want more the price goes up. I asked to speak with the person in charge and to have him call and nothing. I am almost sure he knows nothing of what has transpired Customer service is not their priority.
29 July 2022
Unprompted review
Reply from Shopbobbys
Dear Customer,
Thank you for sharing your feedback regarding your experience with your order inquiry. We sincerely apologize for any confusion or frustration caused during the process and for the delay in addressing your concerns.
At ShopBobbys, we take customer service very seriously and regret that your experience did not reflect this commitment. To clarify, our products are sourced from multiple suppliers, which can occasionally result in pricing differences based on availability and sourcing. We understand this may have caused confusion when you were quoted $13.99 for two trays and $20.99 for the additional eight. We’re sorry for any miscommunication regarding this pricing structure.
We’d like to make this right. Unfortunately, it seems your request to speak with a manager was not properly addressed at the time, and we apologize for this oversight. Please reach out to our customer service team with your order details next time.
Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
The ShopBobbys Team
My last review was flagged for some…
My last review was flagged for some reason. So I guess to add more information. I found Shopbobbys because I was looking for Contigo Luxe coffee cups - Amazon was expensive. Shopbobbys had them on sale for 11-12 each so I bought 10 of them and they arrived in perfect condition and I saved about $14 per cup after shipping cost it was still a great bargin!
18 March 2022
Unprompted review
I made an order and never received it
I made an order and never received it. Now when I try to contact them via email, no response and they are not showing me making an order on their web site. VERY UPSET!
12 November 2021
Unprompted review
Reply from Shopbobbys
We never got any order from Mary Woodward anytime this year. This seems to be a fraudulent claim. if you have a concern regarding an order please reach out to care@shopbobbys.com Thank you,
I ordered 2 solar motion lights from…
I ordered 2 solar motion lights from them and once they arrived one did not work exactly right so I called Shop Bobby’s and they said I didn’t even have to return it. Just dispose of the bad one and that they would have another one sent out ASAP. They’re great people to deal with and do they’re best to make things convenient for the customer. They seem to have very professional business ethics and I will be making more purchases for them. Thanks guys. J Scott Tutor.
24 August 2021
Unprompted review
Won't shop with them again
Won't shop with them again. Didnt get what I ordered and had to pay over 15 dollars for return shipping. Update. After 4 years this company is finally reaching out to me to make it right! A little bit too late.
11 April 2021
Unprompted review
Reply from Shopbobbys
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by receiving an incorrect order and the $15 return shipping cost. At Shopbobbys, we’re committed to ensuring our customers have a positive experience, and we regret that we did not meet your expectations this time.
While we’re unable to change the outcome of your past order, we’d love the opportunity to make things right. As a gesture of goodwill, we’d like to offer you a discount on your next purchase to welcome you back and show our dedication to your satisfaction. Please reach out to our customer service team at care@shopbobbys.com with your order details, and we’ll provide a personalized offer to ensure a better experience in the future.
We truly value your input and hope you’ll consider giving Shopbobbys another chance.
Sincerely,
The Shopbobbys Team
I purchased the rubbermaid commercial…
I purchased the rubbermaid commercial sponge mop. I received the survey asking how I liked my mop 2 weeks later, I had not received the mop yet. I asked customer service to track the order and they said I entered the wrong address and would need to contact FedEx to change address. I called FedEx they stated only shipper can change. I contacted customer service again and relayed the message. I received a $17.00 fee from shopbobby's for changing the address. I asked for for clarity on it fee because when I reviewed the original email confirmation from my order it had the correct address.
Awful experience
7 October 2020
Unprompted review
Reply from Shopbobbys
Dear Customer,
Thank you for your feedback regarding your experience with your Rubbermaid Commercial Sponge Mop order. We’re truly sorry for the frustration and inconvenience caused by the delay in receiving your mop and the address change issue.
We understand your concern about the $17 fee and the confusion surrounding the address correction. To clarify, once an order is handed over to the carrier, address changes can only be made by the shipper, as customers are unable to modify addresses directly unless enrolled in specific carrier programs. When Shopbobbys facilitates such changes on behalf of a customer, a carrier-imposed fee is incurred, which in this case was $17. We apologize for any misunderstanding, especially since you confirmed the correct address was provided in your original order confirmation. We regret any error or miscommunication that contributed to this issue.
While we’re unable to refund the fee at this time, we’d like to make things right. As a gesture of goodwill, we’re happy to offer you a discount on your next purchase to ensure a better experience with Shopbobbys. Please reach out to our customer service team with your order details, and we’ll provide a personalized offer to show our commitment to your satisfaction.
We value your feedback and hope you’ll consider giving us another opportunity to serve you.
Sincerely,
The Shopbobbys Team
I had a wonderful experience ordering…
I had a wonderful experience ordering from Shop Bobby’s.com my order was Processed,completed and delivered within two days. So nice to see a company that is still on top of their game! Thank you Tina Marie
6 August 2020
Unprompted review
Reply from Shopbobbys
Dear Customer,
Thank you for taking the time to share your positive review of your experience with Shopbobbys! We’re thrilled to hear that you were satisfied with your purchase and our service. Your kind words mean a great deal to us and motivate our team to continue delivering high-quality products and exceptional customer care.
We truly value your support and look forward to serving you again in the future. If there’s anything more we can do to enhance your shopping experience, please don’t hesitate to reach out.
Sincerely,
The Shopbobbys Team
Just what I was looking for
Seems that Mason Jar Mugs in Colored Glass is the rage this year, and it has been close to impossible to find drink dispensers to match. Luckily through Googling, I came across Shopbobbys.com - and they had exactly what I was looking for, and at an incredibly low price. I ordered 2 Moonshine Jugs in Blue (just in case one got damaged) - they arrived quickly, well packed, and now I have a spare, or one to sell if someone else is looking for one.
22 April 2016
Reply from Shopbobbys
Dear Customer,
Thank you for taking the time to share your positive review of your experience with Shopbobbys! We’re thrilled to hear that you were satisfied with your purchase and our service. Your kind words mean a great deal to us and motivate our team to continue delivering high-quality products and exceptional customer care.
We truly value your support and look forward to serving you again in the future. If there’s anything more we can do to enhance your shopping experience, please don’t hesitate to reach out.
Sincerely,
The Shopbobbys Team
Always delivers!!
Shopped at Bobbys online before and will continue to shop there! I wish they have a store near by. All of their products are exactly if not better than seeing it online. Just bought yellow sheer curtain panels and they look amazing!
20 April 2016
Reply from Shopbobbys
Dear Customer,
Thank you for taking the time to share your positive review of your experience with Shopbobbys! We’re thrilled to hear that you were satisfied with your purchase and our service. Your kind words mean a great deal to us and motivate our team to continue delivering high-quality products and exceptional customer care.
We truly value your support and look forward to serving you again in the future. If there’s anything more we can do to enhance your shopping experience, please don’t hesitate to reach out.
Sincerely,
The Shopbobbys Team
Shopbobbys Experience
I found the item I wanted at a much lower than expected price. The item was delivered quickly. I am very satisfied with my Shopbobbys shopping experience.
16 April 2016
Unprompted review
Very good shooping
Very easy to shop in line and vary fast delivery..I am very satisfy and will shop again.
11 April 2016
Unprompted review
Affordable
Good affordable pieces without you having to break the bank.
10 April 2016
Unprompted review
Excellent spread, pretty color and design, very good price!
You can pull it down in the summer and use it as an extra blanket in the winter.
I will be using it both ways.
Also good is the fact that it doesn't have that "polyester fill" backing that so many spreads have in other stores. There's nothing to pull, come loose, or spoil in any way.
6 April 2016
Unprompted review
Survey, no merchandise
9 days since order and have not received items. I know that I am spoiled with Amazon Prime quick shipping, but confirmation said 2 day priority shipping so a week to pull, box and ship felt was a reasonable time to expect delivery. You should not send a survey when you do not have delivery confirmation.
2 April 2016
Reply from Shopbobbys
Dear Customer,
Thank you for sharing your feedback regarding your recent order with Shopbobbys. We’re truly sorry for the frustration and inconvenience caused by the delay in receiving your items and for receiving a survey before your order was delivered. We understand how disappointing this experience must have been, especially when you expected 2-day priority shipping.
At Shopbobbys, we are deeply committed to providing high-quality products and exceptional customer service. We regret that we fell short in this instance, and we acknowledge that sending a survey without delivery confirmation was an oversight on our part. While we’re unable to change the outcome of this order, please know that your feedback is invaluable and will help us improve our processes to prevent similar issues in the future.
As a gesture of our commitment to your satisfaction, we’d like to offer you a discount on your next purchase to ensure a better experience with Shopbobbys. Please contact our customer service team, and we’ll provide a personalized offer to welcome you back.
Thank you for bringing this to our attention, and we sincerely hope you’ll give us another opportunity to serve you.
Sincerely,
ShopBobbys Customer Service Team
Best Shopping Experience Ever thanks Bobby's
The shopping online is very much faster, easier conveinent the package delivers very fast I like it 5****** to you Bobby's
1 April 2016
Unprompted review
Excellent Costumer Service.
I had several problems with my order.I contacted customer service.they were polite,had patience to resolve the problems. I must admit that I created the problems.
31 March 2016
Unprompted review
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