I bought Helena Rubinstein Plasty Day Cream 100 ml on February, but returned it. Till now in may I haven't got my refund. I wrote many emails, but no one replyed. I also called, no real person answer... See more
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See what reviewers are saying
Sends out scam emails saying you have won a prize - usually a reduced in price Victoria secrets set, for £2. What they don't tell you is that they then set up a recurring monthly subscription of £35 t... See more
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Terrific online retailer ! ‘ShopBetter’ proved to be more of ‘ShopBest’ in my opinion. I’ve searched internet in and out for a basic mica heater of a specific power output but nothing was av... See more
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I thought this company would be selling fake products , such as the Maserati watch I bought recently. However, I have checked the QR codes and they were selling real products at ridiculously low price... See more
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Company details
About ShopBetter™
Written by the company
ShopBetter™
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
Contact info
Adelgade 12, 1, 9000, Aalborg, Denmark
- shopbetter.eu
3.0
Average
2K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be aware
Be aware. I love how the prices look good on large electricals, example a TV but when you look closer at the import fees....well yeah, it puts the price back right up to it's original registered retail price.
I'll pass.
Edit: I did get in touch several times but no email responses.
23 November 2024
Unprompted review
Reply from ShopBetter™
Update 22.11.2024:
Thanks Chris.
Since we still can't see your information and therefore can't confirm or deny, whether you have written us prior to this review (or from where)? It is difficult for us to help you without that information.
We do also have plenty of alternatives for contacting us, such as liveChat during business hours, as well as phone services (if they are not working on the chats).
Cheers!
--------------------------------------------------------------------------------------------------------------
Hello Chris.
What a wonderful review of our little shop, and from a customer that have never even placed an order - what a treat!
So just to get this straight; you found the information about the product, the pricing, the estimated cost of import (which is listed directly on the product page) and more, and thought to yourself; "I don't like the cost and clear information, here's a bad review for you"?
We appreciate that some potential customers like yourself, have a lot of sparetime on their hands, but if you let us know directly the next time you want to complain about something like information already listed on the product page, we would perhaps be able to assist you with alternative solutions, rabat and discount or otherwise general information.
We look forward to receiving an actual order from you and if you have any questions in regards to pricing, possible import fees for certain products or even if you just want to have a friendly chat, we will be right here, waiting for your reply.
Cheers!
/Peter Larsen
Customer Service Manager
Subscription scams!
I warn you, these are scammers. I made a purchase and paid about 7 euros for 3-day access. After 3 days, 33 euros were withdrawn from my account. It turned out to be a paid subscription, renewable every 28 days. The goods arrived damaged, I filed a complaint and placed and paid for a new order. And the delay began, people were asked to confirm the order even though it had been paid. In fact, the idea was to delay the new shipment until 28 days had passed in order to debit the subscription fee from the account. Be careful.
11 August 2024
Unprompted review
Reply from ShopBetter™
Hello "KLIENT"
Thanks for your review of our little shop.
Sadly neither we nor Trustpilot have received any information, about your user or membership information, to which we have to assume that you are not a member in our shop, and therefore fail to understand the point of your review?
We do not offer misleading signups, upgrades or otherwise ; as everything is clearly stated in terms of conditions, pricing and otherwise, when signing up anywhere on our site, incl. in the emails you receive upon a signup.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
Same goes for any orders you might have placed, where we offer a very clear refund and/or return policy, should there be anything in regards to broken / damaged orders e.g.
Feel free to contact our Customer Service directly for more help.
We look forward to hearing from you and wish you a great day.
/Peter Larsen
Customer Service Manager
The worst experience I ever had with a…
The worst experience I ever had with a purchase, it took two months to have a refund and the customer service wasn’t helpful at all. I’ve been charged twice and I’ve got the refund after two months only because Klarna intervened, wasn’t my bank’s fault, the refund simply wasn’t issued.
6 August 2024
Unprompted review
Reply from ShopBetter™
Hi Fatima,
Could you please specify?
I see that our customer representative already explained back in August that you have cancelled your order before the transaction was registered with the payment provider.
As such there was nothing charged to your card and nothing to refund in the first place.
If you encountered any sort of delay in payment processing with your bank, we invite you to contact them directly on this matter.
Good day
/Erik Mølgaard
Customer Service Manager
STAY AWAY DO not sign up or give them…
STAY AWAY DO not sign up or give them any details they will take money out off your account they are a con and charge you a weekly surcharge and is hard to stop them
I never signed up with you I enter a competition then next thing you have my details and started charging me something I never wanted
I have tried getting in touch with you but no reply give me my money back
7 September 2024
Unprompted review
Reply from ShopBetter™
Dear Keith.
Thank you for your review of our little shop.
We see that you have signed up for a membership in our store. From your customer information we also see that you unsubscribed your membership, before it expired, making the initial trial offer price the only charge on your account, why we are wondering what you are referring to in your writing?
Your registration price for our discounted membership was £2.75, which gave you access to up to a 15% discount on more than 200,000 products in our store. Whether you utilise this (trial) membership or not is entirely up to you.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
/Peter Larsen
Customer Service Manager
Apparently I won a free car jack which…
Apparently I won a free car jack which has cost me around 70 dollars. This was 2 weeks ago and I haven’t received any correspondence except for removing money from my account and have not seen my free jack yet
9 September 2024
Unprompted review
Reply from ShopBetter™
Hello "Peter".
Thank you for your review of our little shop.
Sadly neither we nor Trustpilot have received any information, about your user or membership information, to which we have to assume that you are not a member in our shop, and therefore fail to understand the point of your review?
A trial membership starts at £2.99, which gives you access to up to a 15% discount on more than 200,000 products in our store.
All prices before that (guest) are already as low as wholesale pricing, from different vendors and manufactores from around the world, why we again fail to understand the claims in your review, as we don't sell anything for free.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
/Peter Larsen
Customer Service Manager
Shopbetter24 *BEWARE•
Like many of the other reviews for Shopbetter24, I was tricked into a £39.50 monthly subscription There seems to be lots of items out of stock on the (rubbish) website, lots of items overpriced, even with the 15% discount! Please learn from our mistake, be vary aware of doing any business with this company. I’m also guessing they will try and respond by saying I’m not a member, but I can confirm that I was for approximately 4 days, until I realised I’d been charged a MONTHLY membership fee of £39.50. I swiftly cancelled after realising I’d been misled. BE AWARE of this company!!!
12 September 2024
Unprompted review
Reply from ShopBetter™
Hello "Joanne".
Thank you for your review of our little shop.
Sadly neither we nor Trustpilot have received any information, about your user or membership information, to which we have to assume that you are not a member in our shop, and therefore fail to understand the point of your review?
A trial membership starts at £2.99, which gives you access to up to a 15% discount on more than 200,000 products in our store.
All prices before that (guest) are already as low as wholesale pricing, from different vendors and manufactores from around the world, why we again fail to understand the claims in your review.
We do not offer misleading signups, upgrades or otherwise ; as everything is clearly stated in terms of conditions, pricing and otherwise, when signing up anywhere on our site.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
/Peter Larsen
Customer Service Manager
I got charged for a membership i didn’t…
I got charged for a membership i didn’t even sign up for and i would like that money back because i didn’t sign up for anything
Wanted to order crocs for £3 but continuously paid extra up to £10 and never go my crocs
Called the customer service and they told me to email the team and im still waiting for my reply
Soo disappointing
Really bad doesn’t even deserve a star
10 September 2024
Unprompted review
Reply from ShopBetter™
Hello Nyasha.
We are very sorry that you had a bad experience.
Of course, we never want anyone to pay for something they don’t want, which is why we have easy cancellation methods for both orders on our website and if you want to cancel a membership.
We offer more than 280,000 different products from our catalogue, with a 15% discount as a subscribed member in our store, among several additional features and services in relation to your monthly membership.
We have a very easy and simple cancellation process.
If you want to cancel an order or membership, you can contact our customer service by email every day of the week, or contact us through our online chat service.
Our support email address is located at the bottom and top of our websites, in the “Contact” section.
Thanks again for your interest and we hope you have a nice day.
/Peter Larsen
Customer Service Manager
I’d give minus if I could
I’d give minus if I could. I’ve never been on their site but was purchasing something on FB. Thought I was paying delivery.. unfortunately they’re saying I signed up and they then took another approx£40 out. I actually ended up not purchasing as realised it was a Scam! Not received any email to inform of terms or conditions if I did sign up! Horrendous customer service, Horrendous company to deal with.
1 September 2024
Unprompted review
Reply from ShopBetter™
Hello Angela.
We are very sorry that you had a bad experience.
Of course, we never want anyone to pay for something they don’t want, which is why we have easy cancellation methods for both orders on our website and if you want to cancel a membership.
We offer more than 280,000 different products from our catalogue, with a 15% discount as a subscribed member in our store, among several additional features and services in relation to your monthly membership.
We have a very easy and simple cancellation process.
If you want to cancel an order or membership, you can contact our customer service by email every day of the week, or contact us through our online chat service.
Our support email address is located at the bottom and top of our websites, in the “Contact” section.
Thanks again for your interest and we hope you have a nice day.
/Peter Larsen
Customer Service Manager
Misled to sign up.
Like a couple of others, thought I was signing up for a Starbucks prize, a Gift Box. But had to pay a shipping fee, $9 and then another 2$ fee… Find out I signed up for recurring membership price: 49$ recurring membership: 21 days??? The website is horrible.
Bad experience. Blocked my credit card in case. :((
Adding… This company did respond to say it has nothing to do with a Starbucks Contest but the contest came to my email address and led to signing for this ShopBetter website. AND I’ve had two more of the same emails but deleted them. I’ll never recoupe the small amounts for Administration fee or shipping fee. Maybe another fake company is doing this? Using ShopBetter? I’m just happy I’m no longer associated. I am a real person.
Thank you
27 August 2024
Unprompted review
Reply from ShopBetter™
Hello "Brenda".
We are very sorry to hear that you had a bad experience.
Of course we never want anyone to pay for something they don't want, which is why we have cancellation routes in place on our website, both for direct orders as well as active membership.
Unfortunately, you have not provided us or Trustpilot with any information about your user, so we assume that you are not a real customer of ours, which makes it difficult for us to help you correctly.
We offer more than 280,000 different products from our catalogue, with a 15% discount as a subscribed member, among various additional features and services in connection with your monthly membership.
We have a very easy and simple unsubscription process.
If you want to cancel an order or membership, you can contact our customer service by email every day of the week, or contact us via our online chat service, or simply go through the self service route.
Our support email address can be found at the bottom and top of our websites, in the ‘Contact Us’ section.
Thanks again for your interest and we hope you have a nice day.
/Peter Larsen
Customer Service Manager
Scam
Scam! Had a message saying I’ve won on something I’ve entered and had to put in my details - took money out my account and signed me upto a subscription that I didn’t want to sign upto
11 August 2024
Unprompted review
Reply from ShopBetter™
Hello Brett.
Thank you for your review of our little shop.
We see that you have signed up for a membership in our store, yet we do not offer 'competitions' or otherwise, therefore we are wondering what you are referring to in this case?
Your registration price for our discounted membership was £2.75, which gave you access to up to a 15% discount on more than 285,000 products in our store. Whether you utilise this (trial) membership or not is entirely up to you.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
/Peter Larsen
Customer Service Manager
Not a safe experience
Not a safe experience. Check for duplicate website . They tried to get more than one payment for the same item .
4 August 2024
Unprompted review
Reply from ShopBetter™
Hello Madam.
Despite you seemingly not being a customer and never contacted our customer service for help, we still would like to point out that at no time have ShopBetter.co.uk had any issues with double charges on any orders, nor have or is there any "duplicate" website to reference. If this information was given to you by mistake, we do apologise and look forward to hearing from you for further assistance.
Again due to your lack of information, we sadly can't follow your comments made here on Trustpilot. We do however always contact our customers, when orders are cancelled, payments have failed or similar via email, and if this information should have eluded you, then that might be because it ended up in your spam folder or similar, which we sadly can't control from our end.
We would very much like to hear from you about your experience if possible, so feel free to contact our Customer Service as soon as you can and we will follow up on your case.
Have a pleasant day.
/Peter Larsen
Customer Service Manager
I have “won” a hoover for £6.99 but…
I have “won” a hoover for £6.99 but then it took me to another payment page for an admin charge - not stating the cost. I am looking for refund but everything takes you to a place that charges you for everything!
11 July 2024
Unprompted review
Reply from ShopBetter™
Hello Hellen.
Thanks for your review of our little shop.
We have requested information from you, about you and / or your "user" with us, which you have failed to deliver, so we sadly can't locate the supposed account, making it difficult for us to help you with your questions.
We can confirm that we do NOT offer competitions for winning a hoover, nor do we offer competitions for any of our products.
Our Customer Service is always available for any questions you might have, and the contact information is listed on all of our pages, both in the header and footer accordingly - feel free to reach out to us, so we can help you with your questions.
Thanks.
/Peter Larsen
Customer Service Manager
Perfect
Good web page with flexible payment alternatives. Delivery to the door
25 April 2024
Unprompted review
Reply from ShopBetter™
Hello Hedde.
Thank you very much for the lovely review of our little shop.
We hope to see you soon again and until then, have a lovely day.
/Peter Larsen
Customer Service Manager
Deserve the name bettershop 🥰
14 May 2024
Unprompted review
Reply from ShopBetter™
Hello Abdullah.
Thank you very much for the lovely little review (and pun) of our little webshop.
We are glad that everything was to your linking, and look forward to be servicing you again.
Cheers.
/Peter Larsen
Customer Service Manager
Loved the service!
Loved the service - was a little skeptical as most times when ordering online from new supplier / platform but was flawless and received quick response when I emailed with a question. Would def not hesitate to buy through you again!
29 January 2024
Unprompted review
Reply from ShopBetter™
Hello Venessa.
Thank you very much for your lovely review of our little webshop.
We are glad that everything worked out as expected, and we hope to see you with us again very soon.
Until then have a lovely weekend.
/Peter Larsen
Customer Support Manager
I received a defective product.
I received a defective product ( a microwave). I contact them as soon I received it I send the product back to Valencia and they never send me the money back I still waiting. Horrible service. Don't buy here!
12 January 2024
Reply from ShopBetter™
Hi Laura,
We're very sorry that you deem our service to be horrible.
As soon as you contacted us initially regarding the defective microwave, we, as per our standard procedures, asked for documentation and investigated the case as soon as we received that documentation.
The microwave itself was deemed still fully functional, although with some vanity damage during delivery.
We offered compensation for the vanity damage, which you declined, so we procured and sent a return label your way. That way, you still had the option of returning the microwave.
As soon as the microwave arrived back at our warehouse, we confirmed the contents of the return delivery, and started the refund process right away.
Unfortunately, we were unaware that an error had occurred with the refund until you contacted us 2 hours after writing this review, and we of course also made sure to process your refund as soon as we were aware you had not received it.
We always try our best to answer any questions or fix any problems that occur with orders or refunds, although it is difficult if we are unaware that a problem exists.
/Mikkel
Customer Service
Great service
16 February 2024
Reply from ShopBetter™
Hi Maninder,
Thank you for the nice review.
We're very happy you enjoyed our service.
We always try to offer the best possible service, so your feedback is very welcome.
Have a great day.
/Mikkel
Customer Service
WARNING
WARNING! Don’t buy anything from here! They sent us a faulty item which was a birthday gift for my son and refused to return the item. And it was the worst service ever!!! And I never write reviews ever but I am absolutely appalled!!!
15 January 2024
Unprompted review
Reply from ShopBetter™
Hi Julie,
We're very sorry you think we've had the worst service ever.
We can see that you contacted us regarding potential delivery damage and/or missing parts of your order.
Unfortunately, we have a relatively strict policy regarding such claims, as we also have a very narrow timeframe for reporting such faults to the courier.
Normally, we would need to be informed within 48 hours of when you receive the product, although in rare circumstances, we might still be able to continue with a case if it is documented within 5 days. This is also noted in our terms and conditions on our website.
Unfortunately, we first heard from you on the 15th of January, a full 16 days after the product was delivered.
In this instance, the case would get rejected by the courier no matter what.
We offered you a 20% compensation as a commercial gesture from us, as we want to deliver the best customer service we can. Although, we never heard back from you again.
/Mikkel
Customer Service
Superb Customer Service
Superb Customer Service! Their website is clear and easy to navigate. As stated, delivery arrived quickly. Based on my experience I would highly recommend ShopBetter to family, friends, and colleagues.
23 January 2024
Reply from ShopBetter™
Hello Dani.
Thank you very much for the lovely review of our little webshop.
We are glad that everything happened as one would expect, delivered safe and sound to your address.
We are looking forward to your visit in the future, with or without family, friends and colleagues. ;)
Have a lovely day.
/Peter Larsen,
Customer Service Manager
Reply from ShopBetter™
Hi Nikola,
Thank you very much for the nice review!
We're incredibly happy you had a good experience with our support team, and we are always available should help be needed :)
Have a great day.
/Mikkel
Customer Service
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