I ordered glasses back in May of 2024, it is now September, and I still have not received my glasses. I have emailed their customer support on multiple occasions and receive the same message every tim... See more
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They took my money and never sent out the product. I’ve waited 120 days now and haven’t received an update from their customer support team. I’ve reached out to them 3 times and each time I get an aut... See more
My two pairs of sunglasses arrived after a couple months (during the COVID-19 epidemic), and there was a couple snags in delivery. What was amazing though was the 5th and Baldwin's PR team in helping... See more
I ordered these glasses based in Australia. I assume with any of these products it's standard drop shipping, wait time is usually 2-4 weeks. These came bang on 3 weeks, the glasses aren't the on... See more
Company details
Written by the company
Welcome to Jasper's Market! We are proud to offer high quality, locally sourced products. Check out our "Shop" section to browse our latest products.
Contact info
United States
- shopbaldwin.co
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Terrible shipping service
Terrible shipping service. Have been waiting 2 months after it said my sunglasses had been shipped. Will not be buying anymore from here again simply because the bad service overshadows the quality of the sunglasses.
14 June 2020
Unprompted review
Reply from Jasper's Market
Hi Brad,
We can confirm your order from April 16 shipped out April 22.
It looks like your order was in US customs from May 6 - June 5.
Unfortunately, US customs has encountered delays in their service due to the pandemic. It looks like your order was delayed due to this.
However, your order is currently with the USPS and on its way to you.
If you need any additional support, please reach out to our support team at support@shopbaldwin.co.
Glasses haven’t been sent!
Still haven’t received by glasses and the online tracker says they haven’t been shipped yet! No response from customer service via email either.
14 June 2020
Unprompted review
Reply from Jasper's Market
Hi Luke,
We can confirm your order from June 4 shipped out June 11.
Tracking numbers can take a few days to register with our webstracker, however we can confirm your tracking information is viewable on our webtracker.
I never received my order!
14 June 2020
Unprompted review
Reply from Jasper's Market
Hi Sabrina,
We can confirm your order from May 29 shipped out April 4.
Due to the pandemic, some couriers like the Canada Post are delayed in their service and are limiting their tracking updates to orders due to this.
We recommend reaching out the Canada Post for more information about mail service in your area, and what delay they are operating with.
If you need any other assistance, please reach out to our support team at support@shopbaldwin.co.
no updates on orders
14 June 2020
Unprompted review
Reply from Jasper's Market
Hi Dinna,
We can confirm your order from May 5 shipped out May 9th and is still in transit to reach you.
Unfortunately, Canadian customs and the Canada Post are citing delays in service due to the current pandemic.
We can confirm your order is still on its way to you.
If you are concerned, we recommend reaching out to the Canada Post for more information about mail service in your area.
Additionally, if you need further assistance please reach out to our support team at support@shopbaldwin.co.
Never received my order.
14 June 2020
Unprompted review
Reply from Jasper's Market
Hi there,
Can you please reach out to our support team at support@shopbaldwin.co?
The order number left on this order does not match the name left on your review, and we are not sure that is the correct order number for you.
If the order number left on this review is correct, we can confirm your order from May 26 shipped out June 2 and is still in transit to reach you.
It has been 10 business days since shipping out, so you do not need to be concerned as your order is still on its way to you.
Ships directly from China- big issue
I ordered sunglasses through a free promotion with them ( which means I paid for shipping and not the item). I didn’t know the items ships directly from China, so my sunglasses are probably lost in China and I’ll never see them (global pandemic and so on). I ordered them on April 19th and it’s now June 13th and there is no way to track the item. It’s been in the “airport” since May 16th.
Their customer service responded to me when I reached out but in a long way told me that there was nothing they could do. I wish I had known their products ship directly from China, particularly wish I had known this before ordering during a historical pandemic that originated in China. It’s made me worry about a needless thing and wish I hadn’t spent my money on a product that will likely never arrive, but who cares because it was a free promotion they were running.
14 June 2020
Unprompted review
Reply from Jasper's Market
Thanks for the support Christian!
It’s a scam
It’s a scam, nobody gets any sunglasses. Fake product photos as well and fake positive reviews. I’ve formally reported them for fraud
13 June 2020
Unprompted review
Cool sunglasses hope they ship
13 June 2020
Unprompted review
Reply from Jasper's Market
Thanks for the support Ethan!
We can confirm your order is currently preparing to ship out. Once it ships out, your tracking number will be sent to you in a shipping update email.
You can expect this email in the next 1-3 days.
Reply from Jasper's Market
Hi Tyler,
It looks like your tracking ID has not yet been tracked.
However, we can confirm your order from May 10 shipped out May 14.
Unfortunately, US customs has encountered delays in their service due to the pandemic. It looks like your order was delayed due to this.
However, your order is still on its way to you.
If you need any additional support, please reach out to our support team at support@shopbaldwin.co.
Reply from Jasper's Market
Thanks Cristofer, we appreciate your support!
I placed my order over two months ago
Update based on reply: I have called and talked to the USPS multiples times, THEY DO NOT HAVE MY PACKAGE. My package was shipped with a third party company- not USPS. Do not tell me my package is with the USPS, when I’M the one who has been contacting them, NOT YOU. You are literally forcing your customers to do their own customer service. I have an email as well as a voicemail from USPS stating that they do not have my package. Would you like me to forward those to you, 5th and Baldwin?
Original review:
I placed my order over two months ago, and have received nothing. Order #96167. When emailing with their customer service, I got nothing but vague excuses and a suggestion to contact USPS. I have spent days contacting USPS and other third party shipping companies, and no one can tell me where my package is, they say it’s the retailer’s legal responsibility to ensure I get my package. USPS has confirmed they never received my package. This is the most upsetting purchase experience I have ever had. When I have not worked for 3+ months due to a pandemic, getting money stolen feels unacceptable. I have asked for a refund multiple times to no avail.
12 June 2020
Unprompted review
Reply from Jasper's Market
Hi Allison,
We can confirm your order from April 17 shipped out April 25.
It looks like your order was in US customs from May 5 to May 23.
Since May 23, your order has been with the USPS.
Due to the current pandemic, US customs and the USPS are citing delays in their service and operations.
Although this is delaying delivery times, your order is still on its way to you.
wish you had pictures of models with…
wish you had pictures of models with all the shades on. Easy to order though.
12 June 2020
Unprompted review
Reply from Jasper's Market
Thanks for the support James! We appreciate the feedback.
My sunglasses have been "in transit"…
My sunglasses have been "in transit" for about a month now. I feel like I will never get them....what a waste of money.
12 June 2020
Unprompted review
Reply from Jasper's Market
Hi Hayden,
It looks like your order from May 10 shipped out May 15 and was in US customs from May 23-June 3.
Since June 3, your order has been with the USPS.
The USPS is operating with some delays due to the current pandemic.
If you are concerned about the delay, we recommend reaching out to the USPS for more information about current mail service in your area.
Additionally, we have posted clear information and warnings on our website about delays due to COVID-19 since early April. These postings show that most orders to the US are being delivered within 3-6 weeks.
We can confirm your order is still on its way to you and is within this expected delivery window.
If you need any other assistance, please reach out to our support team at support@shopbaldwin.co!
Stop writing fake positive reviews
Stop writing fake positive reviews. It’s clear that this company is a shambles and are either scamming people or they have made a big balls up of their orders
12 June 2020
Unprompted review
Takes a while to arrive, but a cool product.
I was worried this purchase was a scam because tracking did not seem valid and it took a long time for the product to arrive. I ordered 6/7/2020 and received 7/18/2020. I would have felt better about this purchase if more specific shipping information was provided. I received basic updates such as in transit, but no specific details of the shipping progress or locations.
Their website is easy to use.
Overall I’m happy the product was received as pictured on the website just a little disappointed in the lack of shipping updates.
12 June 2020
Unprompted review
Reply from Jasper's Market
Thanks for the support Ann! We appreciate the feedback.
Reply from Jasper's Market
Hi Krystof,
We have looked into your order and it shows it was delivered on May 13.
It looks like it was delivered to your billing address, rather than your shipping address.
Since the delivery information does not look correct, we can confirm a replacement is currently being processed to ship out.
We regret the error and can confirm a replacement will be on its way to you shortly.
If you need any other assistance, please reach out to our support team at support@shopbaldwin.co.
got free glasses
12 June 2020
Unprompted review
Reply from Jasper's Market
Thanks for the support Ben! We're glad to hear you took advantage of our free promotion.
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