ShopBack New Zealand Reviews 

2,375
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,409 reviews, reviewers had a great experience with this company. Customers genuinely love how simple the mobile application is to set up and navigate daily for earning automatic cash back on regular purchases. Consumers also really enjoy playing the interactive games and discovering a fantastic wide range of rewarding perks directly through the convenient mobile platform. However, some customers also noted that waiting for payouts can take quite a long time and certain cashback amounts experience frustrating processing delays. A few people mentioned ongoing issues with missing rewards or encountering unexpected difficulties when trying to successfully withdraw their accumulated funds from accounts.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the platform is very... See more

Refund

Reviewers highlight ambiguous aspects of refund, expressing a mix of satisfaction and frustration. While some... See more

Application

Reviewers mention positive feedback about application, highlighting that it is very easy to use and provides... See more

Value for money

Consumers find value for money to be positive, appreciating the opportunity to earn real cash back and... See more

Product

People report ambiguous experiences with product features, with opinions heavily divided on the platform's... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It can be a bit confusing to see if the deal has gone through but it is a good bet its working if you go through the Shopback page. Once putting everything through then you get notified if the deal w... See more

Company replied

Rated 5 out of 5 stars

It's a no Brainer. Money back without doing anything. The days where there is a upgrade are excellent. If you've got a holiday coming up, you can get a decent amount back.

Rated 5 out of 5 stars

✨️ Amazing ❕️ Just have to remember to go through the Shopback app before paying for your order, that's all you need to do, then wait a month or so & the money is available to withdraw - easy peezy ☺... See more

Rated 5 out of 5 stars

This is a great way to get some extra dollars, just for doing everyday stuff, I have earned $140 so far, just from playing some games and shopping through the app on things I buy all the time..

Company replied


Company details

  1. Cashback Provider

About ShopBack New Zealand

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is New Zealand's largest and most popular Cashback rewards site.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,375)

1,392 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Payment is too little while playing…

Payment is too little while playing games fake as app

24 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry it's felt this way. We want the games and payouts to feel genuine and worth your time, not the opposite. We'd love to understand what happened on your end, so please reach out to us at care@shopback.co.nz.

Rated 5 out of 5 stars

Can't really fault the process

Can't really fault the process, can you? As customer, we get rewarded for buying the stuff we usually do anyway!

24 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Glad it feels like a genuine win, getting rewarded for the shopping you'd do anyway, thanks!

Rated 5 out of 5 stars

GAMING

Making money without paying money, not like those casino sites

15 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Glad it feels like a fair and genuine way to earn, thanks for this!

Rated 5 out of 5 stars

The suspenseful Game

The game i am currently playing has a suspenseful story line which keeps me going

23 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Love that the storyline is keeping you hooked, thank you!

Rated 3 out of 5 stars
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for the honesty! There's a bit of a learning curve at first, but glad you're getting the hang of it. If anything is unclear along the way, we're always happy to help at care@shopback.co.nz.

Rated 3 out of 5 stars

I am reluctant to use your app as much…

I am reluctant to use your app as much as I use to due to its constant lagging and freezing.

16 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear the app has been lagging and freezing on you, that's really not the experience we want. We'd like to look into this properly, so please email us at care@shopback.co.nz with your device details and we'll dig in.

Rated 5 out of 5 stars

Thank you for your rewards and…

Thank you for your rewards and discounts yiuse have been amazing since I have had my account with youse I really do appreciate it.

22 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you so much for these kind words, they really made our day.

Rated 1 out of 5 stars

Not sure what I'm doing to earn to many…

Not sure what I'm doing to earn to many apps to download

12 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for flagging this, sounds like the earning steps weren't clear enough. We want it to feel straightforward, not confusing. Reach out to us at care@shopback.co.nz and we can walk you through how the earning tasks work.

Rated 5 out of 5 stars

Easy to use and get REAL cash back

Easy to use and get REAL cash back! I used it for a long time when I lived in Thailand, and now that I've moved to NZ, it’s the exact same experience. Just shop for everything you want and wait for the cash back. It takes a while, but for me, it’s completely worth it!

19 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks so much for this! Really lovely to hear the experience has been just as good moving from Thailand to NZ.

Rated 5 out of 5 stars

Love this app

Love this app. Withdrew $100 so far easily ☺️

19 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Glad the withdrawals have been smooth, that's awesome, thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look