ShopBack New Zealand Reviews 

2,376
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,409 reviews, reviewers had a great experience with this company. Customers genuinely love how simple the mobile application is to set up and navigate daily for earning automatic cash back on regular purchases. Consumers also really enjoy playing the interactive games and discovering a fantastic wide range of rewarding perks directly through the convenient mobile platform. However, some customers also noted that waiting for payouts can take quite a long time and certain cashback amounts experience frustrating processing delays. A few people mentioned ongoing issues with missing rewards or encountering unexpected difficulties when trying to successfully withdraw their accumulated funds from accounts.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the platform is very... See more

Refund

Reviewers highlight ambiguous aspects of refund, expressing a mix of satisfaction and frustration. While some... See more

Application

Reviewers mention positive feedback about application, highlighting that it is very easy to use and provides... See more

Value for money

Consumers find value for money to be positive, appreciating the opportunity to earn real cash back and... See more

Product

People report ambiguous experiences with product features, with opinions heavily divided on the platform's... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It can be a bit confusing to see if the deal has gone through but it is a good bet its working if you go through the Shopback page. Once putting everything through then you get notified if the deal w... See more

Company replied

Rated 5 out of 5 stars

It's a no Brainer. Money back without doing anything. The days where there is a upgrade are excellent. If you've got a holiday coming up, you can get a decent amount back.

Rated 5 out of 5 stars

✨️ Amazing ❕️ Just have to remember to go through the Shopback app before paying for your order, that's all you need to do, then wait a month or so & the money is available to withdraw - easy peezy ☺... See more

Rated 5 out of 5 stars

This is a great way to get some extra dollars, just for doing everyday stuff, I have earned $140 so far, just from playing some games and shopping through the app on things I buy all the time..

Company replied


Company details

  1. Cashback Provider

About ShopBack New Zealand

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is New Zealand's largest and most popular Cashback rewards site.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

All reviews

(2,376)

1,392 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. The service was poor, and I was not happy with the overall experience. I would not recommend it.

31 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear your experience wasn't a good one, that's definitely not what we want for you. We'd love the chance to understand what went wrong and make it right, so please reach out to us at care@shopback.co.nz with a bit more detail.

Rated 5 out of 5 stars

Easy to use

Easy to use app & easy to go into other apps liked to this enjoyable games

29 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Nice one, thank you! Glad you're enjoying hopping between the app and the games.

Rated 5 out of 5 stars

Being able to get cash back is helpful…

Being able to get cash back is helpful especially when struggling financially every penny counts

23 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for sharing this, it really means a lot to hear. Glad every bit of Cashback is helping.

Rated 3 out of 5 stars

I don’t like that my cashback was not…

I don’t like that my cashback was not tracked and got declined

22 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear your cashback got declined, that's frustrating especially when tracking doesn't go through properly. Declines usually come from the retailer's side based on how they report the sale, but we're happy to dig into your specific case. Drop us an email at care@shopback.co.nz with your order details.

Rated 1 out of 5 stars

The app uses up a lot of space

The app uses up a lot of space, the cashback is tiny, and over all, the experience is tacky and scammy

29 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry it's felt this way for you. We definitely want the app and the Cashback to feel worth your while, not the opposite. We'd love to understand more about what happened on your end, so reach out to us at care@shopback.co.nz and we'll take a proper look.

Rated 3 out of 5 stars
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for sharing this! We're glad the app gets you thinking a bit while you use it. If there's ever anything not working the way you'd like, we're always just an email away at care@shopback.co.nz.

Rated 3 out of 5 stars

I can’t find games that I like to play…

I can’t find games that I like to play so I’m going in playing a game I don’t know.

29 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Appreciate the honest feedback here. We hear you on wanting more games that suit what you enjoy, and we're always working on expanding what's on offer. If you'd like to share more thoughts, feel free to reach out at care@shopback.co.nz.

Rated 4 out of 5 stars

Value for money spend.

Shop back gives cash back to every purchase you make....which you can withdraw or use for shopping.

28 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Appreciate the feedback! Glad you're finding good value using your Cashback either way, withdrawn or towards more shopping.

Rated 5 out of 5 stars

Discount and the experience

Discount and the experience

28 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for this! Glad the discounts and overall experience are hitting the mark.

Rated 5 out of 5 stars

Good games

Good games
Cash out money fast

21 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Love hearing this! Glad you're enjoying the games and that cashing out has been quick.

Rated 5 out of 5 stars

It’s soo cool that you get back a…

It’s soo cool that you get back a certain percentage of your spend. I have noticed the prices do vary

27 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Glad the Cashback percentages are working out for you. You're right that they do vary a bit depending on the retailer and offer, so it's always worth checking before you shop.

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