shopatgrace.comReviews 

475
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and pleasant demeanor, making every visit an amazing experience. The service is frequently highlighted as phenomenal, with many appreciating the personalized attention and good advice without being pushy. People love the unique and interesting products, noting the great quality and variety of merchandise available, including excellent gift wrapping options. Reviewers also appreciate the positive atmosphere and the attentive, friendly staff who are always ready to assist, creating a seamless and enjoyable shopping journey.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as attentive, friendly,... See more

Product

People report positive experiences with products, consistently highlighting the great selection, quality, and... See more

Service

Customers had positive experiences with service, consistently highlighting the staff as friendly, attentive,... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting it as excellent and even the... See more

User experience

Customers consistently note positive experiences with the user experience, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A visit to Grace is an amazing experience ... very uplifting and the store is merchandised very well. The staff is exceptional and so pleased when I purchase a gift item the packaging is amazin... See more

Rated 5 out of 5 stars

Great ladies assisting and guiding me at the store. Gigi was outstanding and asked how she could help me. When I told her style and color I was interested in, she led me all around the store and made... See more

Rated 5 out of 5 stars

Helpful staff great new merchandise and best gift wrap ever. I always find something when I shop there. Support of breast cancer fundraising is heartwarming

Rated 5 out of 5 stars

Delightful place to shop! It's really a fun store, where a 76-year old can discuss stylish pants with a 20-something salesperson. Thanks, Grace, beautiful clothes and no ageism!



Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(475)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful store and many quality…

Beautiful store and many quality products. The staff is very attentive.

30 June 2024
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Kathy! We are happy to know that you had a great experience while shopping with us at Grace, and hope you visit us again soon!

Rated 5 out of 5 stars

The girls were tremendously helpful in…

The girls were tremendously helpful in assisting me in choosing an outfit for a wedding. Truly, they couldn’t have been nicer from start to finish!

3 June 2024
shopatgrace.com logo

Reply from shopatgrace.com

We are so glad that you found something to wear to the wedding you were attending, and that the girls were able to help you find that! Hopefully we get to see you in the store again soon!

Rated 5 out of 5 stars

Love Grace

Love Grace! The clothes are fabulous and the employees are fantastic!

1 June 2024
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Carol! We love that you had such an enjoyable time shopping with us!

Rated 5 out of 5 stars

Attentive but not pushy

Attentive but not pushy, always have great style,
or to go-with suggestions...very friendly

30 May 2024
shopatgrace.com logo

Reply from shopatgrace.com

Patricia we always aspire to create a great environment when shopping at Grace, and are so glad to hear that you had a great experience!

Rated 5 out of 5 stars

Grace: years on the supplier…

Having spent many years on the supplier side working with major retailers throughout the United States I watch have Stores or Merchandise, quality of product, pricing grids staff, and services offered. Grace was superb in every aspect of this. The sales staff were extremely attentive helpful and their gift wrapping was amazing. They were courteous friendly and just a delight to work with. The product is of excellent quality and I believe value-priced!
GRACE; you are achieving it! Perfection!

29 May 2024
shopatgrace.com logo

Reply from shopatgrace.com

Thank you so much Robert! It means so much to us to hear such positive response from those who visit us! We always aspire to create a welcoming environment for us customers, and assist them in finding the perfect item!

Rated 5 out of 5 stars

There’s always something to buy at…

There’s always something to buy at Grace. I never walk out empty/handed.

27 May 2024
shopatgrace.com logo

Reply from shopatgrace.com

That is a problem we all face when working at Grace! So we are glad that you are able to find something when you come in!

Rated 5 out of 5 stars

Love this shop

Love your shop and the hand written note and packaging! Great selection of merchandise and gifts! The frame I bought is stylish and modern.

25 May 2024
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Katherine! We love to thank everyone when they shop with us, and are very thankful you chose to shop with us!

Rated 5 out of 5 stars

I love this store

I love this store. It is unique and you can shop at your own speed. Quality and style are also a factor.

8 May 2024
shopatgrace.com logo

Reply from shopatgrace.com

Patricia we always strive to have a welcome and enjoyable environment at Grace, and are so glad to hear that you had such a positive experience!

Rated 5 out of 5 stars

Sweet indulgence …

Friendly staff is available and happy to assist. Fitting rooms are clean and comfortable. Variety of sizes available. Always a nice variety of lovely merchandise, tastefully displayed.

5 May 2024
shopatgrace.com logo

Reply from shopatgrace.com

Thank you Shawn! We hope that you can visit us at Grace again soon!

Rated 5 out of 5 stars

Helpful associates

Helpful associates! Michelle Berryman was especially thoughtful and knowledgable about the inventory, and understood my needs.

3 May 2024
shopatgrace.com logo

Reply from shopatgrace.com

Michelle is absolutely wonderful, and we are so glad that she was able to assist you while shopping!

Rated 5 out of 5 stars

Perfectly done!

Camilla help me to get all my gift card in order.
She was extremely helpful. She was very efficient and did it all with a smile. She’s the kind of sales person everyone would want. Well done!

3 May 2024
shopatgrace.com logo

Reply from shopatgrace.com

Thank you for sharing your experience with Camilla! She is a wonderful member of our team, and are very grateful for her! We hope that you come back in again soon!

Rated 5 out of 5 stars

Camilla was my sales girl and she was…

Camilla was my sales girl and she was absolutely amazing. She had lots of great recommendations and I feel like she is perfect for the grace experience.

4 April 2024
shopatgrace.com logo

Reply from shopatgrace.com

We are very thankful to have Camilla within our staff, and are so glad she was able to assist you while you were shopping with us at Grace!

Rated 5 out of 5 stars

Wonderful women work there

Wonderful women work there who are helpful while still be truthful about how clothes look on.

26 March 2024
shopatgrace.com logo

Reply from shopatgrace.com

Kathy we love assisting our customers to find the perfect item that makes them feel amazing. And we are so thrilled that you were able to find those items when you shopped with us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look