Everything went smoothly from order until delivery. Although their size chart needs updating. According to measurements my pants should be a XL (12-14) I definitely could've sized up but the 1x (16-18... See more
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Review summary
Created with AI, based on recent reviews
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Honestly I would have given the dress 5 stars if it wasn't for the awful smell when I unpacked it. After washing and steaming it the fit, quality and delivery were spot on. Im 5'4 177 lbs and I ordere... See more
Shopped with them for Quiet Some time Now!! Mostly and Majority of Shoes Ordered I Fell in Love The Collection by Azela Wang Designer This Shopping Time I Ordered some Denim Tennis and Let's just... See more
Shopping was easy, the shoes were well priced & beautiful. One star off because I ordered 5 pairs of shoes, and the two pairs of boots I wanted the most were under sized. I’m a perfect size 8 in mos... See more
Company details
Written by the company
AKIRA is a fashion brand known for bold, trend-driven pieces designed to express your individuality and attitude. From statement dresses and jackets to standout shoes and accessories, we offer fast-paced drops and high-impact style at accessible prices.
Contact info
United States
- shopakira.com
4.2
Great
6K reviews
Asks customers to review
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Easy to order
21 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After 4 days i decided to return shoes…
After 4 days i decided to return shoes for a different style but store refused to refund back to my card and only choice i was given is to accpet store credit.
Even that credit came with no proof, no card, no return confirmation. Simply return products and walk out empty hand.
21 May 2026
Reply from AKIRA
Hi Amber,
Thank you for sharing your experience with us - in store and online policies do differ. We would be happy to help you with getting the shoes back to us - just reach out to us at support@shopakira.com or visit the returns page directly: returns.shopakira.com
Thank you for shopping with us,
AKIRA
Delivery was faster than expected
Delivery was faster than expected. Great quality and I will be back for more pieces.
14 May 2026
Pants were a bit small, everything else amazing!
Everything went smoothly from order until delivery. Although their size chart needs updating. According to measurements my pants should be a XL (12-14) I definitely could've sized up but the 1x (16-18) would've been too big. I just need 1 inch of strech. There in no strech in the balloon pants I ordered.
16 May 2026
I was very difficult to use the…
I was very difficult to use the discount code. I have to contact support on numerous occassions.
21 May 2026
I received my order in less than 7 days
14 May 2026
Customer service was slow on their…
Customer service was slow on their initial response, I have to pay for an error your website made. This was my first experience, it was not a great one.
14 May 2026
Reply from AKIRA
Hi Noelia,
Thank you for sharing this feedback, we are reviewing the ticket and will ensure prompt follow up. We are here for you and hope the next experience is improved for you!
AKIRA
Reply from AKIRA
Hi there,
If you have yet to do so, please contact us at support@shopakira.com - we would be happy to review this with you. Sorry to hear about the faulty buttons, thats certainly not what we want for you!
AKIRA
A1 customer service and my package came…
A1 customer service and my package came early than expected!!
14 May 2026
It’s cute just sizing is off a bit
It’s cute just sizing is off a bit, I normally wear a large 5’2 190 and the large in waist was very small so I went xl and it was super big . Great material 100
14 May 2026
If I could give it 0 stars I would
If I could give it 0 stars I would. The shoe arrived with the flower broken off. Now I am in a rush trying to find an alternative shoe.
14 May 2026
Reply from AKIRA
Hi Jazmine,
Apologies for the condition your shoe arrived, I know we have since resolved this but if there is anything else you need, we are here for you. Reach out anytime.
Thank you,
AKIRA
Easy check out and competitive prices
19 May 2026
Not impressed
This is my first time ordering from Akira. I'm a bit disappointed by the fact that I was bamboozled. I ordered an outfit because I am suppose to be filming later this month; one of the outside I bought was specifically for me to shoot in. The date said it would get here this week. Now I'm finding out that it won’t get here until a few days that I have to film.
19 May 2026
Very poor shipping practices poor…
Very poor shipping practices poor customer service. Don’t buy from here
15 May 2026
Reply from AKIRA
Hi,
Thank you for sharing this feedback, if there is a time you need your package faster - we do offer expedited shipping options as well. If you have any questions please reach out and we are happy to assist!
AKIRA
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