Such a great experience. Spoke to a member of the team about availability of a part on the Friday, and placed an order to collect same day. Sadly could get there before close so they posted it to me a... See more
Company replied
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See what reviewers are saying
Super amazing service. Phoned to ask if last minute delivery would be possible and Greg turned the order around in a few days. Even kept me up to date before his morning coffee. Can’t fault it, amazin... See more
Would give them 6 stars if I could! I purchased a Merida Reacto which came fitted with a Vision Metron cockpit. Unfortunately, the GPS mount / underside thread bolts failed, so I contacte... See more
To be absolutely honest from pressing to buy button it was plain sailing . Brilliant customer service the my bike the transition trans am , is even better to look and ride than the pics gave it justic... See more
Company details
Written by the company
e are the official UK home of many leading cycling brands. Our warehouse is stocked with around 250,000 products, available through our network of over 1200 dealers throughout the UK. Windwave opened in 1987, as a manufacturer and distributor of windsurfing and sailing products. In the 1990s, we expanded into cycling distribution. The business grew exponentially, partnering with famous manufacturers including Colnago, Transition, Dainese, DVO, FSA, Hutchinson and CeramicSpeed. Today, we offer some of the best cycling products on the market, encompassing road, MTB, gravel and urban.
Contact info
UNIT D2-D3, HERITAGE BUSINESS PARK, HERITAGE WAY, PO12 4BG, GOSPORT, United Kingdom
- 02392 521912
- sales@windwave.co.uk
- shop.windwave.co.uk
You should know
4.8
Excellent
309 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Windwave
Thanks for the review, James!
Nearly 5 stars
Has to try a few times for cc payment button to work, otherwise all good. My order arrived in a couple of days with good updates
29 January 2025
Reply from Windwave
Thanks for the review!
Great Comms & Great customer service - Highly recommended!
Great Comms, responded to email query straight away to ensure everything went smoothly - Great customer service - Highly recommended!
22 January 2025
Reply from Windwave
We appreciate you taking the time to leave us a review! Thank you!
Reply from Windwave
Thanks for the review!
Absolutely brilliant service
Absolutely brilliant service! Swift and reliable. Can't understand why I haven't used Windwave directly before. I will in future.
8 December 2024
Reply from Windwave
Thank you leaving us a review, we appreciate it!
Reply from Windwave
Thanks for leaving us a review!
Perfect and knowledgeble customer…
Perfect and knowledgeble customer service! Many thx!
11 December 2024
Reply from Windwave
We appreciate you taking a moment to leave us a review!
XDr freehub
Windwave are alway brilliant for FSA/ Vision spares
Super helpful and super fast and efficient service
Highly recommend giving them a try
Thanks again
1 December 2024
Reply from Windwave
Thank you for the review!
Reply from Windwave
Pleased you're happy with your purchase! Thank you for the review!
very prompt service
very prompt service, advice and professionalism over the phone was excellent...
13 November 2024
Reply from Windwave
Thanks for taking the time to leave us a review!
Reply from Windwave
Thank you for leaving us a review!
Advertised and took money for something…
Advertised and took money for something that they didn't actually have, then took far too long to refund. If you can take the money in seconds, if doesn't need to take a week to refund. Must try harder.
30 September 2024
Reply from Windwave
Hello Adrian. We sell across several platforms (our website, eBay, and Amazon). If two people make a purchase at the same time and it's the last item we have in stock, on rare occasions this can happen and I apologise for that. Your refund was processed immediately. When you make a payment to us, it takes several days to process and clear to our account (that's why on internet banking, there's normally a list of pending transactions). Equally, a refund takes a few days to clear, even on very low value orders such as yours. This is just how online payments operate, and totally normal - some online research will confirm this for you.
Great
Great. Good comms when I asked a question. Delivery and product excellent. Needed to return and item due to sizing on my part and also very easy.
29 September 2024
Reply from Windwave
Thanks for leaving us a review, we really appreciate it!
Reply from Windwave
Thanks for the review!
Fantastic service
Fantastic service. The Transition Spire frame I ordered was shipped out to me in a super quick time. Would definitely order again from them.
8 September 2024
Reply from Windwave
Enjoy your new frame! Thanks for the review!
Excellent service
the team at windwave were great. I had lots of questions about the fork I was interested in, which they couldn't be happy to answer and guide me on.
I ended up buying the fork and they even tuned it for me, reducing the travel and setting the fork up according to my weight and riding style.
Nothing was too much trouble.
Top notch service and wouldn't hesitate to recommend.
6 September 2024
Reply from Windwave
Pleased we could help! Thanks for taking the time to leave us a review!
Staff were really friendly and helpful.
5 September 2024
Reply from Windwave
Thank for your the review, we appreciate it!
Super Service
Very easy to deal with, great communication & super quick delivery.
Thanks you so much for a fantastic bike
3 September 2024
Reply from Windwave
Enjoy your new bike! Thank you!
Reply from Windwave
Thank you for the review!
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