Watts Farms Home Deliveries Reviews 

4,306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the produce, often noting it surpasses supermarket offerings and includes unique items. The delivery service is frequently highlighted for its efficiency, timely arrivals, and the helpful, friendly nature of the drivers. Many appreciate the wide variety of products available and the overall excellent service provided. However, some customers also noted issues with their orders, such as receiving incorrect or missing items. A few other people also felt that some produce arrived overripe, mouldy, or bruised. Additionally, some mentioned occasional changes to delivery times.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, freshness, and... See more

Quality

Clients share positive opinions on quality, consistently praising the outstanding freshness and flavor of the... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the efficiency and friendliness... See more

Staff

People report positive experiences with staff, particularly praising the delivery drivers for their... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction and intent to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of products amazing Fresh and packed with care like the idea of minimising the plastic use so potatoes and carrots were loose nut nicely placed in box Communication good and delivery... See more

Rated 5 out of 5 stars

My experience with Watts Farms Home Deliveries is : it was Exceptional. They told me the items would be delivered between 1300-1500. They were delivered at 1310. Also the driver was very friendly, tal... See more

Rated 5 out of 5 stars

The delivery service is outstanding, very friendly and efficient driver. Have not shopped for Veg elsewhere Quality never fails, the Watermelons are to die for Will continue to shop for Veg and F... See more

Rated 5 out of 5 stars

I love Watts Farms. Great selection of good quality fruit, veg, salad and herbs at a reasonable price. Many items that you cannot find, even in the best supermarkets. Delivery is good with a 2 hour... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Fruit and Vegetable Wholesaler
  4. Greengrocer
  5. Grocery Store

Information provided by various external sources

Watts Farm is a family-run business which covers 10 sites in Kent, Essex and Bedfordshire. Farming over 600 hectares of land, growing 100 different crops. Along with products we grow we also stock over 1000 products from fresh fruits & vegetables, dairy, cheese, grocery, household and alcohol ranges. Traditionally we were a supplier to restaurants and hotels and had to rapidly pivot our supply chain to providing contactless deliveries direct to the public.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(4,306)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not use the company

Do not use the company! Ive always had a problem with this company and their delivery. Ive always tried to be helpful and be understanding but when you constantly have your orders go wrong and then don't deliver your goods then something is clearly wrong. Im now at the point of reporting this company to trading standards. They can not deliver what they are saying, im constantly having to chase up my orders and ontop of it, customer service is poor! Always an excuse, saying its out of their hand. No.... Its clearly a poorly run company and you want people to support you.... Good luck! You have been warned.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Fresh, rarely seen products

Fresh, rarely seen products that taste great. The mushrooms and tomatoes are especially fantastic – full of flavour and high quality. A real find for anyone looking for unique and delicious produce!

6 August 2024
Rated 2 out of 5 stars

Consecutive errors

In the first instance, the wrong product was delivered (tomatillos instead of tamarillos - and despite the names sounding the same, the are terribly different). The tamarillos I were expecting were needed for a special occasion and when I notified Watts Farm on the day of the delivery, they promised to kindly see if they could redeliver the correct item on the following day. They advised later that day that they would re-deliver the correct produce before 11am the following morning, however the driver apparently failed to load them and so I was advised on that the morning of the re-delivery, that the product was not going to arrive before we departed on holiday. The refund was processed quickly, however the consecutive errors mean I will probably avoid using the service again.

11 July 2024
Rated 5 out of 5 stars

Watts Farm Order…

The produce is always good from Watts Farm and the young delivery man was extremely pleasant and waited patiently whilst I moved my order from the crates into bags. I would have no hesitation in recommending Watts Farm.

29 May 2024
Rated 5 out of 5 stars

Lovely fresh produce fruit and…

Lovely fresh produce fruit and vegetables. Also able to buy in bulk which was what I needed. Stock a lot of unusual items which I was unable to obtain in the larger stores. All really high quality too. Really pleased.

27 October 2023
Unprompted review

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