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TXU Energy Reviews 2,709

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TrustScore 4.5 out of 5

4.7

Electric Utility Company
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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and understanding, especially when dealing with billing or service issues. Many appreciate the exceptional customer service, highlighting quick and efficient assistance, and the ability to speak with knowledgeable representatives who provide valuable information and support during difficult times. People often mention feeling respected and that their concerns are heard and addressed with care. However, some people were dissatisfied with the pricing, finding their bills unexpectedly high or experiencing significant increases without clear justification. A few other people also felt that the company made it difficult to resolve issues, particularly regarding payment discrepancies or when trying to switch providers, and some reported negative impacts on their credit scores.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise several agents for being... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for being helpful, understanding,... See more

Service

Customers had positive experiences with service. Many reviewers praise the helpfulness and efficiency of the... See more

Payment

Users describe positive interactions with payment, often highlighting the helpfulness of customer service in... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with TXU literally for decades. I like that when I call with a concern, I can talk with a real person who is knowledgeable and professional (such as Kathya G. today). They always resolve... See more

Rated 5 out of 5 stars

I'm just starting my experience with TXU but so far so good! Being able to split the deposit made my move a bit smoother which was greatly appreciated! My move day changed suddenly just days before my... See more

Rated 5 out of 5 stars

I chatted with rep Angel Emmanuel today. Completely understood my situation & my family and took amazing and quick action. Awesome rep with great customer service skills, even provided me extra valuab... See more

Rated 5 out of 5 stars

I had to have a dental procedure done that unexpectedly cost a lot more than I was told, which I had to use the funds for my electric bill for. Representative Kathya G. really eased my families' worri... See more

Company details

  1. Electric Utility Company
  2. Green Energy Supplier
  3. Solar Energy Company

About TXU Energy

Written by the company

More Texans choose TXU Energy to power their homes and businesses than any other electricity provider. Our customers count on us for plans that fit the way they live and work and to help them save with straightforward, price-protected rates. We’ll also help you use less electricity with our tips and tools, 24/7 service and support, bill assistance and more.

Plans That Fit Your Life
 Our plans are designed to provide relief when you need it most. From free nights to solar buyback to cash-back plans, we’ll help you pick a plan that fits your lifestyle based on how you use energy. And you’ll never have to worry about hidden fees or fluctuating pricing.

Total Satisfaction Guarantee
 Choose your plan with confidence, knowing you can test drive it for 60 days. If it’s not the right fit, we’ll help you find one that is – or you can switch for free.*

Mobile App
 The TXU Energy app is the easiest way to see how and when you’re using electricity so you can make changes to save, set up helpful alerts, view and pay your bill and more.

Price Protect Promise
 All our term plans come with our Price Protect Promise, meaning you’re shielded from rising wholesale power prices and unpredictable weather, so you can rest easy all year long.

Tips & Tools
 We’ll help you use less and save more with tips and tools for every season and room in your home.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Angel V was such a great help!

Angel V was such a great help!! It was quick, useful, and efficient and he was able to help me with my account effortlessly. He gave me all the right tools and information to go forward. Thank you so much for the help! I literally love TXU. This is the best company I’ve ever been with HANDS DOWN!!!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

DIANA A

DIANA A. IS ALWAYS VERY HELPFUL AND POLITE EXPLAINING MY BILL AND MY OPTIONS.I APPRECIATE HER HELP AND HER HELPING ME,THANK YOU DIANA A. :)

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Kathya G.......

Kathya G........ Thank you for all your help. You were very professional and treated me with the utmost respect. It is representatives like you that make everyone's day brighter. Thank you for making me feel important.

3 July 2025
Unprompted review
Rated 1 out of 5 stars

TXU Energy is one of worst energy…

TXU Energy is one of worst energy supplier company at taxes. my account no TXU 900056442286
I received fraud bill even I paid. the experience every 30 days put in collection zero balance. what is the meaning of zero balance collection. the experience has fraud communication with TXU. do you like to take service from TXU and suffer credit score. experience s one of corrupted credit burau. This credit burau all times do the fraud report without merchant information also as identity theft. never accept TXU energy, it's a fraud company.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Diana A...THANK YOU

Diana A.....if you read this... THANK YOU! You were very patient and kind. Not many people in customer service, especially online or via telephone, are kind and understanding. You have great customer service skills.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Diana A was amazing

Diana A was amazing ! Sweetest person Ive ever spoken to . She's an angel, she helped me when I thought I couldn't be helped . You are sent from heaven ! I hope god bless you every second, minute, hour and day ! Thank you again Ms.Diana A ! ❤️

18 June 2025
Unprompted review

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