TXU Energy Reviews 2,708

Txu has been great with us, we haven’t had no power outs or anything

We have been with TXU for so many years I have lost count so many at least 40 years. Our monthly bill is very reasonable. If there is a power outage we are notified for how long and when the problem is solved. I would highly recommend TXU.

Accurate and fair billing. Tips to reduce costs. Best part, is various plans to fit your household and useage needs..

No comments

They are willing to work with a plan that will fit my needs better

I just had a wonderful interaction with Angel E. He was patient, knowledgeable, and helpful. He handled my issue in a quick and easy way. I've been with TXU for many years and love that I can chat with an actual person not a bot. Keep it up TXU, we appreciate you!

I reached out to inquire about my bill & Diana Melissa was the agent that assisted me today. She was so kind, so thorough & so patient with explaining the details on my account & the options available to me. She really made me feel like TXU cared about my needs, in addition to them caring about keeping my service. Please keep her around TXU!

Angel Emmanuel was an amazing agent that was able to find a reasonable solution for my issue. She was pleasant and knowledgable. I wish more customer service experiences went like this one did. Thank you.

Good experience with the chat. Addressed and answered my questions.

NO WAY you guys have 4.9 stars. must be getting bad reviews removed.

I received an over $800 bill for the month of February. It is a VACANT property. No one is there. I talked to customer service and was told that there is nothing I can do about it. It is weather related. My question to you is... if this is the cost of a bill on a vacant property, what is the cost for people who went through the freeze with full households? People who live paycheck to paycheck? People who don't need another setback because they have enough on their plates? Because of this, I will no longer be recommending you to my many tenants and will no longer be using you for my utility needs between tenancies. I just wanted to make sure it is known that you take advantage of the vulnerable in times of disaster and deserve to go out of business. I will be spreading the word. You have not only lost my business, but the business of many tenants because I will be heavily promoting an alternative.

Customer Service was great through starting my account and later canceling, would definitely recommend TXU Energy

Angel Emmanuel understood my frustrations with the website not working correctly and help me create plans that the website did not offer.

The person I spoke with thru chat was very precise and definitely seemed to know what he was doing. He solved my problem and was very nice and understanding about my situation.

Though I am a little upset still at the circumstances of even needing to contact customer service (changing the due date of my bill to date sooner in the month without telling me) Angel was very quick on resolving my issue and I am satisfied with the resolution.

I have been a customer for many years and love the site and all the people who have helped me through the years. Angel Emmanuel helped me today and I would like to say I received help quickly, professionally and with extreme care. Thank you

Great service

Angel Emmanuel was very kind and worked fast to help me get what I needed done. It didn't take them even 5 minutes to do everything. I appreciate the help and peace of mind.

It seems no matter which plan I choose the prices are a bit higher then expected. But the customer service is well knowable and does their best to help with any service concerns that might be needed.