Product damaged on receipt, complaints ignored
In May 2023 a bottle of Macallan Folio 7 I purchased for £360 had arrived with the metal box well dented. As the package had been well packed, it's almost impossible for this to be damaged by the courier. The big dent must have existed before shipment but Macallan had chosen to send it out to me anyway. After contacting them by several means (including messages sent via the Contact Us page, and emails to senior management...) To my surprise, all have been totally ignored.








