Silentnight Reviews 

My niece purchased a mattress from Silentnight. Unfortunately the mattress failed quite quickly, forcing a replacement to be required.
Silentnight arranged for delivery of the replacement. However, this is where the nightmare began.
3 x very large men arrived whilst my niece was on her own with a 6 month old baby. They were very intimidating to my niece who felt very scared and had to protect her child. One person went into her back garden, almost like looking for stuff to steal. They also spoke in a foreign language so she did not know what they were saying.
Whilst 0ne man stayed downstairs being quite intimidating by being quite aggressive asking questions etc, the 2 others went through her drawers/cupboards and stole over £1000 that she was saving for bikes for her children. Fortunately the 5 year old girl was at school whilst this happened.
My niece contacted Silentnight as she was so distressed and advised them what happened. They took absolutely no responsibility as they said they outsourced the deliveries. They did not even apologise the experience of being intimidated by 3 large men on a lone woman with a baby, plus the actual theft which would have not have been possible should the product have not failed. My niece did try to resolve with the delivery company, but they were not interested and said they didn’t work there anymore.
HOW CAN THIS HAPPEN!!!! Silentnight pride themselves as a SUPERBRAND. THEN WHERE IS THIS BRAND WHEN THINGS LIKE THIS HAPPEN. I AN ABSOLUTELY APPAULED BY THEIR ATTITUDE AND LACK OF EMPATHY OR CUSTOMER SERVICE!!!
My niece lost over a thousand pounds, as well as the intimidation. She is now so scared of taking parcels, she will not arrange for deliveries on her own.
SILENTNIGHT - PROVE THAT YOU ARE A SUPERBRAND AND TAKE SOME RESPONSIBILITY FOR WHAT HAS HAPPENED. ULTIMATELY YOU ARE RESPONSIBLE AS HER CONTRACT WAS WITH YOU. MAKE THIS RIGHT!!!!! YOU SHOULD BE ASHAMED OF YOURSELVES FOR ALLOWING THIS TO HAPPEN TO A CUSTOMER!!!!
I have provided further information in terms of a complaint number and within that you have a police crime number. Rather than make it easy for me to get information to you as you only have 3 days, the system makes it easy for you to take reviews off trustpilot. You did not fully resolve this issue, so please can you now make it right!!!

The Mattress is perfect, however the delivery team were the issue. There was a man and woman, and the way she was spoken to was not pleasant. In addition whilst taking upstairs they then have left black marks all over the walls which I will now have to repaint. Finally they also broke a window blind. Really disappointed by this.

*update 11.6.26. Following the reply from Silent night expressing your concern, I am still to hear from your CX team as you stated. So your reply was just a tickbox, to show others you care, when actually you clearly don’t. I’m sharing my experience as a result on social media, and will never purchase a Silent Night product again, having purchased 3 mattresses from you previously. Shocking company

There was no proactive communication whatsoever from SilentNight or Evri about the dispatch or delivery of my mattress topper. Really frustrating! However, when I called SilentNight, I was assisted by someone called Jolie in the Mattress team, even though a mattress topper should come under the (uncontactable) Bedding team. She went out of her way to find out what was going on and get back to me with tracking details.
Ultimately, good product and excellent customer service but awful delivery service.

Very good happy

Quick service and excellent product

Easy to use website so ordering was quick and efficient. Many thanks.

Product is very good. Easy to order delivery on time

Silent Night consistently delivers top‑quality duvets, pillows and mattress toppers, all with prompt, reliable delivery. We’re genuinely impressed with their products.

Great service and product

Prompt delivery and good communication every step of the way. Good quality coverless duvet set. Will buy again.

Matress collapsing within weeks. Have tried to get hold of customer support but no response. Won’t use again!

Very comfortable, good heat control.. ie you don’t get too hot.. has helped make a too hard mattress comfortable, great value.

Great product- body support pillow. Really helping me sleep more comfortably and in a better position for my shoulders and spine.

Good quality, Quick delivery. Very comfortable, makes for a great night's sleep. Very pleased.

Prompt delivery .good quality electric blanket.

Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about product.

Delivered on time by friendly , professional staff .

My kids love their bed! I never realized a spring bed can also feel so comfortable till I got this one!