Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the service excellent. I love the mattress. I have been having a great night’s sleep. My only negative is I never expected a groove to appear in the mattress after the first night. I wrong... See more
Company replied
Bought Airmax 3400 tower fan It had good reviews and was best price compared to other retailers for same product. Swift delivery. Excellent fan. In current heatwave it dropped bedroom temp from 32... See more
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So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... See more
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Company details
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9K reviews
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Reply from Silentnight
Thank you for your feedback, we really appreciate it/
Kind regards, Sarah at Silentnight Brands
My kids love their bed
My kids love their bed! I never realized a spring bed can also feel so comfortable till I got this one!
15 March 2026
Reply from Silentnight
We're so happy your kids are loving their new bed! Thanks for sharing your positive experience.
All the best, Sarah at Silentnight Brands
Matress topper very ineffective
Matress topper very ineffective. You can't tell it's there. Waste of money.
24 April 2026
Reply from Silentnight
We appreciate your feedback, and are sorry if the topper you chose is not the right one for you.
Kind regards, Sarah at Silentnight Brands
Don’t reply or resolve issues and ignore you
Follow on from my previous review once again incompetence as they requested email but no reply or to put this right. I’m going to avoid this company and very disappointing by their lack of customer service!!! Avoid their products definitely not worth the price and are extremely poor quality.
8 May 2026
Unprompted review
Reply from Silentnight
We are truly sorry to hear about your frustrating experience. We value your feedback and have again forwarded your feedback and contact information to our bedding partner, Comfy Quilts, who will be in touch directly.
Kind regards, Sarah at Silentnight Brands
Reply from Silentnight
We're delighted you're happy Mandy.
All the best, Sarah at Silentnight Brands
Reply from Silentnight
We're delighted you're happy with your delivery and mattress!
Kind regards, Sarah at Silentnight Brands
Topper of comforthave been using this topper type for…
I have been using this topper type for quite some time . In fact this is my third purchase which proves I am satisfied with the quality.
23 April 2026
Reply from Silentnight
We are so glad to hear you are satisfied with our topper! Your continued loyalty means a lot to us.
All the best, Sarah at Silentnight Brands
Just what l needed with the warmer…
Just what l needed with the warmer weather coming in, great nights sleep! Thanks
15 April 2026
Reply from Silentnight
We are so glad to hear you're sleeping well. Thank you for your kind words.
All the best, Sam at Silentnight Brands
Painfully slow delivery, even worse on returns
Ordered pillows for our new bed, they stated “delivery within 2-3 days”. After 4 days they still hadn’t sent the items, so I contacted to cancel. I bought from a more reliable seller who delivered the very next day. Unfortunately, it took multiple days to get a reply, the reply was “I see it’s delivered now” that’s it. So I’m still awaiting a way to return, it’s now been 4 days since I asked again for a return label.
4 May 2026
Unprompted review
Reply from Silentnight
We regret that your order delivery and our response time did not meet your expectations. We are sorry for the delay in providing a return label. The CX team have sent this to you, please look out for the email.
Kind regards
Sarah, Silentnight Brands
Our dog loves her comfort donut bed.
Our dog loves her comfort donut bed.
Easy to wash, would recommend.
14 April 2026
Reply from Silentnight
We're so happy your furry friend loves the comfort donut bed. Thank you for the recommendation Helen.
All the best, Sam at Silentnight Brands
I find the mattress really comfy hubby…
I find the mattress really comfy hubby hates it
20 April 2026
Reply from Silentnight
We're glad you find the mattress comfy. It's unfortunate your husband doesn't share the same experience. Thanks for your feedback.
Best regards Sarah, Silentnight Brands
Reply from Silentnight
We're happy you are pleased with our lovely mattress Paul and appreciate your positive feedback.
All the best Joel, Silentnight Brands
Well pleased with complete order
Well pleased with complete order. Excellent service, would highly recommend your company.
19 April 2026
Reply from Silentnight
We're happy to hear that you are pleased with your order and our service. Thank you for your recommendation; we appreciate your positive feedback William,
Joel, Silentnight Brands
Wanted to return a product email…
Wanted to return a product email numerous times technology email but never any detail details to return. It would never purchase from here again.
12 April 2026
Reply from Silentnight
We regret that you had trouble with your return and our email responses. We appreciate your feedback and I'll have the CX team reach out to you directly to turn this around for you.
Kind regards
Sarah, Silentnight Brands
excellent service very pleased with…
excellent service very pleased with items would most order again
17 April 2026
Reply from Silentnight
Thank you for your positive feedback Wendy; we appreciate it.
Kind regards
Jayne, Silentnight Brands
Fast Delivery and finally getting a…
Fast Delivery and finally getting a good nights rest.
The anti snore pillow works.
Thankyou Silentnight.
16 April 2026
Reply from Silentnight
We're happy to hear our anti-snore pillow is helping you get a good night's rest! Thanks for your feedback and for choosing Silentnight.
Kind regards
Jayne
Silentnight Brands
Very disappointed picture is very…
Very disappointed picture is very deceiving once compacted by your body weight it's only 5 millimeters thick a waste of £50. Better buying rizla papers from shop.
15 April 2026
Reply from Silentnight
We appreciate your review John, and are if the topper's thickness was not the best for you. I'll forward your feedback to the bedding team.
Kind regards
Sarah,
Silentnight Brands
Really uncomfortable mattress
We bought the Silentnight Memory Pocket 1400 Mattress but it’s turned out to be an incredibly uncomfortable mattress, both my partner and I wake up with really really bad backaches…. Quite upset we purchased it. Update: it’s been two weeks and they never reached out to me
25 January 2026
Reply from Silentnight
We're sorry to hear the model you chose isn't a perfect fit. I'll forward this to our CX team and they'll reach out to you directly to advise further.
Kind regards
Sarah
Silentnight Brands
Fantastic service from start to finish
Fantastic service from start to finish! And my new mattress is perfect!
15 April 2026
Reply from Silentnight
We're happy to hear that you had a fantastic experience Faye. We appreciate your positive feedback and hope you love your new mattress.
Kind regards
Sarah,
Silentnight Brands
Poor quality
13 April 2026
Reply from Silentnight
I'm sorry to hear this John, I've forwarded your feedback to our CX team and asked them to reach out to your directly so we can look into this further for you.
Kind regards
Joel,
Silentnight Brands
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