Have been very happy with my Air Curve 10 until a week ago when it started squeaking. Took it in today and turns out the warranty expired two weeks ago. Normally I receive a text from my supplier. It... See more
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Good equipment, but lousy customer service. My CPAP was heating too much and cracked my containers every 6-7 weeks. Sent it back, returned saying they had fixed it. Same problem as before. Sent it... See more
I was interested in having a smaller CPAP for travel, but I wasn’t sure it would work for me. I was able to purchase the AirMini with a 30 day trial/return. It was easy to submit my prescription and... See more
I get the products needed at the right time! Billings and statements are a bit difficult due to not having statements describing what was provided available (for insurance and FSA purposes) at time o... See more
Company details
About ResMed Shop
Written by the company
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best!
Explore ResMed’s range of AirMini products to help improve your sleep and your health:
Shop AirMini Shop mask packs Shop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.
All products are sold through Expedite, LLC, a ResMed company.
Contact info
9001 Spectrum Center Blvd, 92123, San Diego, United States
- (833) 968-2727
- shop.resmed.com/en-us
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered an item that I needed to…
I ordered an item that I needed to return. There are no instructions on your website about how to return an item so I had to email my request. After a few days I got a response with return instructions and had to pay $18.00 to ship the item back.
24 July 2024
Reply from ResMed Shop
Hi there,
My name is Janeil and I am with the ResMed Shop Customer Support Team.
We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.
Please let us know if you have any additional comments or questions!
Easy to travel with
26 July 2024
Most helpful assistance for phone…
Most helpful assistance for phone order. Travel cpap arrived quickly. Follow up question when I called was friendly and, once again, very helpful!
22 July 2024
Great customer service
I was interested in having a smaller CPAP for travel, but I wasn’t sure it would work for me. I was able to purchase the AirMini with a 30 day trial/return. It was easy to submit my prescription and a customer service rep answered my questions. The device arrived in just a few days! I used it for several nights and quickly adjusted to the slight change in noise level and a different mask. It’s a keeper!
24 July 2024
Personable and professional customer…
Personable and professional customer service that quickly and efficiently helped me address my issue.
22 July 2024
I purchased a mini unit for travel…
I purchased a mini unit for travel under a 30 day free trial. I have tried multiple times to call for a RMA so that I could return it because it is far too loud. I am told that a team member would call me back but I have heard nothing.
22 July 2024
Reply from ResMed Shop
Hi there,
My name is Janeil and I am with the ResMed Shop Customer Support Team.
We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.
Please let us know if you have any additional comments or questions!
Over priced auxiliary equipment
Over priced auxiliary equipment. Confusing and difficult to order online. Once you open you can not return. Buy an air mini and they change the pipe size ok. But they make it impossible and confusing to buy convertible units. Plus the masks specifically for the air mini are a complete rob. Buyer beware.
2 August 2024
Unprompted review
Reply from ResMed Shop
Hello there,
My name is Janeil, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review.
We understand your frustration and apologize for any trouble this may have caused.
If there's anything else we can do for you, please don't hesitate to reach out.
Great Customer Service
I worked over the phone with a couple of folks on getting the order details and billing information correct. Both were courteous and professional.
17 July 2024
The company was able to get my filters…
The company was able to get my filters for the AirMini in a timely manner to me.
17 July 2024
Reply from ResMed Shop
Hi Bud,
My name is Janeil and I am with the ResMed Shop Customer Support Team.
We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.
Please let us know if you have any additional comments or questions!
Excellent service and product.
Product was shipped quickly and arrived on time. Worked perfectly.
12 July 2024
Good communication answering my questions by a human speaking English over the phone
Good communication answering my questions prior to order and emailed confirmation after order placed
11 July 2024
Filled my ordered quickly and…
Filled my ordered quickly and accurately. Kept me informed as to when it would arrive.
11 July 2024
Everything is working well the hose the…
Everything is working well the hose the mask and just in time to bring on vacation
9 July 2024
I called with lots of questions and…
I called with lots of questions and they answered them all! Since I was going to be on vacation, they adjusted the shipping date so it would arrive when I got home!
Very friendly!
8 July 2024
Easy as 1,2, 3
Ease of ordering and guest representative knowing what the product was. Very friendly, polite, and informative
20 June 2024
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