I get the products needed at the right time! Billings and statements are a bit difficult due to not having statements describing what was provided available (for insurance and FSA purposes) at time o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was interested in having a smaller CPAP for travel, but I wasn’t sure it would work for me. I was able to purchase the AirMini with a 30 day trial/return. It was easy to submit my prescription and... See more
My ResMed Airsense 10 has failed while under warranty. Unfortunately the dealer told me that there are no repair centers in Italy and the device should be sent to Germany for repair. Once repaired it... See more
Resmed needs to hire some actual engineers who have to use this product. Why would you attach the voltage converter to the electric plug??? If you are traveling in any foreign country, you must us... See more
Company details
About ResMed Shop
Written by the company
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best!
Explore ResMed’s range of AirMini products to help improve your sleep and your health:
Shop AirMini Shop mask packs Shop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.
All products are sold through Expedite, LLC, a ResMed company.
Contact info
9001 Spectrum Center Blvd, 92123, San Diego, United States
- (833) 968-2727
- shop.resmed.com/en-us
3.8
Great
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company was able to get my filters…
The company was able to get my filters for the AirMini in a timely manner to me.
17 July 2024
Reply from ResMed Shop
Hi Bud,
My name is Janeil and I am with the ResMed Shop Customer Support Team.
We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.
Please let us know if you have any additional comments or questions!
Excellent service and product.
Product was shipped quickly and arrived on time. Worked perfectly.
12 July 2024
Good communication answering my questions by a human speaking English over the phone
Good communication answering my questions prior to order and emailed confirmation after order placed
11 July 2024
Filled my ordered quickly and…
Filled my ordered quickly and accurately. Kept me informed as to when it would arrive.
11 July 2024
Everything is working well the hose the…
Everything is working well the hose the mask and just in time to bring on vacation
9 July 2024
I called with lots of questions and…
I called with lots of questions and they answered them all! Since I was going to be on vacation, they adjusted the shipping date so it would arrive when I got home!
Very friendly!
8 July 2024
Easy as 1,2, 3
Ease of ordering and guest representative knowing what the product was. Very friendly, polite, and informative
20 June 2024
resmed mini humidification not working
I use a resmed with humifier daily when at home and it works well. I bought the resmed mini for travel but each time I use it my nose gets so dry it drips with discharge for 2-3 days after - the humidifier cartridges DO NOT WORK for me! Is there something I am doing wrong? I change the cartidges for each trip yet I always have this problem of severely dry nasal passages after use. I have stopped using the resmed mini.
18 July 2024
Unprompted review
Reply from ResMed Shop
Hi there,
My name is Janeil and I am with the ResMed Shop Customer Support Team.
We're so sorry for all the trouble you're having in regard to the AirMini device. Patient safety is ResMed’s top priority. As such, we rigorously choose the materials we design into our devices, we test our devices against applicable safety standards.
At times, additional humidity may be required. AirMini™, HumidX™ and HumidX™ Plus cartridges are designed to retain moisture and humidify the air you breathe to provide a quality therapy experience.
Lastly, there are additional factors that can lead to the issues you have described. As such, we encourage you to contact your physician as we are not medical professionals.
We appreciate the time you’ve taken to provide your feedback and will be touch soon.
Custo er service was very helpful w my…
Custo er service was very helpful w my return when I realized I double ordered an item. Also, the YouTube video w their hints GREATLY eased my mind when transitioning from a full face mask to nasal pillows. It was challenging...but i stuck it out. Good support
3 July 2024
It was great!
12 June 2024
Great phone help and products
Before I ordered humidx humifiers for my air mini the phone representative answered my questions clearly and explained how the things work. All the products came quickly and work well. Great support people.
11 June 2024
Pain in the ***to get some HumiX…
Pain in the ***to get some HumiX inserts. If Amazon had them would have been easy. Lousy customer service.
26 June 2024
Reply from ResMed Shop
Hi there,
My name is Janeil and I am with the ResMed Shop Customer Support Team.
We're so sorry for all the trouble you've had in regard to the prescription process. We are always looking for ways to improve our services and appreciate the feedback you have provided.
We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.
If there's anything else we can do for you, please don't hesitate to reach out.
I had some questions that the person on…
I had some questions that the person on the phone gave simple straight forward answers to.
3 June 2024
Worst online order experience ever
1) Delay due to duration of rx - coap machines are forever
2) said you would contact physician - never did - i did!
3)Signature requirement not mentioned at start; an unholy imposition on single working man and FEDEX would allow diversion
WORST online ordering experience EVER
21 June 2024
Reply from ResMed Shop
Hi there,
My name is Janeil and I am with the ResMed Shop Customer Support Team.
We're so sorry for all the trouble you've had in regard to the prescription process. We are always looking for ways to improve our services and appreciate the feedback you have provided.
We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further.
If there's anything else we can do for you, please don't hesitate to reach out.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.