Ralawise Ltd Reviews 

102
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Shocked to see the ratings here, seems like people have one little issue and then they come write their review, don't write a review when things are going smooth though. personally we at F&L Printing... See more

Rated 5 out of 5 stars

Brilliant service, very quick delivery, loads of stock, great deals. Even get some free samples now and again. So reliable, helps get our printing orders out quickly and efficiently. Sets a great exam... See more

Company replied

Rated 5 out of 5 stars

Joining Ralawise has been a breeze! They have brilliant customer service with quality products to purchase. We received a 10% discount code for our first purchase which is very kind. Ralawise also do... See more

Rated 5 out of 5 stars

I've used Ralawise for 3 years now, since the start of my business. First class service from ordering through to product samples which help me build my business and enable me to showcase brands to my... See more

Company replied

Company details

  1. Clothing Wholesale Market Place

Written by the company

Choose Ralawise as the No.1 choice for unrivalled stock, more brands and ultimate support! Ralawise provide the blank canvases for you to create your own masterpieces. If you're looking for an industry-leading clothing, apparel and consumable distributor for your business, then look no further. From our vast product selection, innovative marketing advice and tips, as well as being Europe's leading stock holder, Ralawise ensures you stay ahead of the competition.


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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4.8

All reviews

(102)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, very quick delivery, loads of stock, great deals. Even get some free samples now and again. So reliable, helps get our printing orders out quickly and efficiently. Sets a great example to other companies - cannot be bettered!

13 October 2023
Unprompted review
Ralawise Ltd logo

Reply from Ralawise Ltd

Thank you for your review, we are pleased you had a positive experience shopping with Ralawise.

Rated 5 out of 5 stars

Trusted Business Partner

Trusted Business Partner / Fast Shipping / Buildyourbrand on stock even if German suppliers are empty

18 September 2023
Unprompted review
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Reply from Ralawise Ltd

Thank you so much for taking the time to leave us feedback.

Rated 5 out of 5 stars

Joining Ralawise has been a breeze 🙌

Joining Ralawise has been a breeze! They have brilliant customer service with quality products to purchase.
We received a 10% discount code for our first purchase which is very kind. Ralawise also do competitions on their social media platform so go get involved 💫

17 July 2023
Unprompted review
Rated 5 out of 5 stars

always so helpful

always so helpful, quick and easy! Very communicative via customer service if any problems.

14 July 2023
Unprompted review
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Reply from Ralawise Ltd

It is our pleasure to hear your valuable feedback.

Rated 1 out of 5 stars

I would never have thought I would…

I would never have thought I would leave a bad review for this company as it's always been really good.

However, recely I placed an order online on 12th June for £208.50 and they put it on back order a week later they cancelled it, another week later I'm still waiting/chasing for a refund, I have phoned them they said I need to fill out a form? and will email one over, no form received.

I then emailed the lady back that cancelled the back order stating that I was owed £208.50 and her reply was unhelpful just saying " I have spoken to accounts and yes, that is correct. Many thanks."

So they have stolen £208.50

If you have cancelled back that have been paid for check your accounts as I might not be the only one.

26 June 2023
Unprompted review
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Reply from Ralawise Ltd

Thank you for sharing your feedback. We’re sorry to hear your experience didn’t match your expectations.
Can you please send over your details to marketing@ralawise.com and we will ensure the issue is investigated and resolved so you are satisfied with the service received. We are very keen to get this right and ensure it doesn’t happen in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service, competitive pricing and great field staff, up there with the top suppliers in the printing/embroidery industry.

7 June 2023
Unprompted review
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Reply from Ralawise Ltd

Thank you for sharing your positive experience with us!

Rated 4 out of 5 stars

Good Stock, Good Choices, Good delivery

good delivery, good stock, if I had 1 problem it is that I can't mix the sizes to get the discounted prices as I can on other sites

23 May 2023
Unprompted review
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Reply from Ralawise Ltd

Thank you for taking the time to leave us feedback. We hope you see you again soon!

Rated 5 out of 5 stars

Superb ...products

Superb ...products, service, prices and culture. These guys are just the best.

30 March 2023
Unprompted review
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Reply from Ralawise Ltd

Thank you for your review, we love hearing from you!

Rated 5 out of 5 stars

I have switched from pencarrie 3 times…

I have switched from pencarrie 3 times and ended up coming straight back to ralawise , as they speak to me here like a human being without being rude or abrupt. There website is very easy to use. And prices are the most competitive

18 February 2023
Unprompted review
Ralawise Ltd logo

Reply from Ralawise Ltd

It is our pleasure to hear your valuable feedback.

Rated 5 out of 5 stars

I have used Ralawise since i started in…

I have used Ralawise since i started in business 10 years ago and i am very happy with products and services, the staff in Dublin offices are amazing

16 February 2023
Unprompted review
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Reply from Ralawise Ltd

Thank you for your review, we love hearing from you!

Rated 2 out of 5 stars

I've been a customer with Ralawise for…

I've been a customer with Ralawise for over 10 years. They were my primary supplier. I really thought they were the best of the bunch. I no longer believe this.

My account manager was really good, but unfortunately left, my new one (I'm on the second or third since my original one), doesn't respond to emails or return telephone calls. Even when I am assured he will. Frankly It isn't my job to chase him.

Pricing is good, delivery times are consistently slow since Covid, (between Ralawise and DPD, it usually takes 2 days, if not longer) and then the chances of receiving the correct goods first time are at best around 50%. It seems that there has been a pick error in the vast majority of my recent orders, to the point that if I need something next day, I never use Ralawise as I just cannot be sure that I will a. receive it or b. if it does arrive it will be correct.

It is a shame, the majority of the staff in the customer service/after sales areas are pleasant enough. However, I need my orders preferably next day and correct, which just doesn't seem like something they are able to do any longer.

11 January 2023
Unprompted review
Ralawise Ltd logo

Reply from Ralawise Ltd

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations.

Please feel free to reach out to sales@ralawise.com or give us a call on 0800 212180 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

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