Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
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See what reviewers are saying
I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund... See more
Company replied
First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... See more
Company replied
Exceptional items of clothing, made me an incredibly happy little Italian. Reminded me of Mother special bolognaise sauce from back home. Every day I cannot wait to finish, get home and take it out fo... See more
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Company details
Written by the company
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Contact info
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , United Kingdom
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3.4
Average
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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LEGO Mercedes AMG F1 W14 E
Brilliant service - as to be expected from Mercedes - and my Lego W14 E arrived in very good time, in spite of only selecting standard delivery as a mistake!! As for the car - what a superb model to make, and it looks stunning too.
23 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Paul, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Service was good but quality a bit disappointing
Service was good and items arrived quickly. However, a bit disappointed that the quality of the items do not match the price tag. I would be unlikely to purchase again online as would want to see them before deciding to buy.
The items in question were the new neon yellow Hamilton hoodies in case anyone is thinking of buying one.
26 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Tracey, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Joan, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Fast and precise shipment
The item I ordered was even better in person, love the fast and precise shipping and tracking. Thnx
26 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Christopher, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Matthew, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi David, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Elsa, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Everything was perfect just as…
Everything was perfect just as usual!Mercedes F1 Team is Merc F1 Team !
I'll return to you thats 100%
Thank you very much!!
22 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Istvan, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Easy to order, quick to arrive but postage seemed overpriced …
My order was easy to place and arrived quickly.
Only criticism was the postage charge for what was in fact a large letter which probably cost £1.50 yet I was charged a £4.50 standard amount which I thought was rather excessive
17 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Jennifer, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Justin, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Great hat, not a great fit for me.
I purchased a hat like the one my husband got at the F1 race in Las Vegas. I does not fit the same as his fit me so that was a little disappointing. The one I bought from the website was made a little bigger which didn’t fit me as well but I love the hat.
21 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Heather, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Bad experience Waited a week to find out the gift I…
Waited a week to find out the gift I bought was out of stock now I have to scramble to find something, unreal
20 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Juan, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Fast shipping of good shirt
21 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Mijana, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Ryan, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Cristian,
Thank you for taking the time to provide feedback to us. Feedback is the first step toward progress; therefore, we value your honest opinion.
We are sorry to hear that you have experienced delivery trouble with your order. Upon further investigation, we can see that your order was delivered to you on 19th of March. If this is not the case, please can you email us at customerservice@mercedesamgf1.com so we can further assist you.
Our customer reviews are very important to us, and we hope you will be willing to revise them depending on your most recent experiences. You may modify your review by logging into your account to edit your review.
We appreciate the opportunity to work with you to resolve this issue.
Feel free to reach out for any questions.
Kind regards,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
I made my order a week before my…
I made my order a week before my husband's birthday. I went to pay for the items and when I got to delivery I put my address in and a different address come up when the payment went through. I tried to change the address straight away but no one got back to me till the next evening. So I paid for something which never turned up. Eventually after 3 weeks I got my money back.
24 February 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Sharon, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Great Website and shopping experience.
17 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Elizabeth, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
well packaged and high quality…
well packaged and high quality material- fast shipment too.
16 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Michele, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Outstanding service from the team…
Outstanding service from the team again. Sale items excellent value.
28 February 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Greg, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
High-quality Merchandise
15 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Anwar, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
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