Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund... See more
Company replied
First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... See more
Company replied
Exceptional items of clothing, made me an incredibly happy little Italian. Reminded me of Mother special bolognaise sauce from back home. Every day I cannot wait to finish, get home and take it out fo... See more
Company replied
Company details
Written by the company
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Contact info
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , United Kingdom
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3.4
Average
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible experience
Horrible experience. Terrible customer support. I will never buy anything from them again.
24 June 2025
Unprompted review
Very disappointing experience with…
Very disappointing experience with Mercedes Petronas. The item I received was of noticeably poor quality — something I wouldn’t expect from a brand that claims to represent performance and precision. Sadly, after looking into other reviews, it seems like poor quality is a recurring issue and almost standard for this shop.
On top of that, I had to pay €7 for the return shipping myself, which is unacceptable for a brand of this size. It’s frustrating to deal with such a lack of care — both in terms of product quality and customer service.
If you’re a true fan or collector, I strongly recommend buying from reputable resellers or companies that actually value and respect collectible items. Mercedes Petronas clearly doesn’t.
17 April 2025
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Salih, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order and we appreciate you bringing it to our attention. We have investigated the issue and already emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Vincent, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Quality merchandise
Clothing is a fantastic standard and a quality product and great size fitment and fast delivery to overall exstreamly happy customer
23 February 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Lee, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Everything I have received from…
Everything I have received from Mercedes AMG PETRONAS F1 turns up really quickly always 2 working days and the quality of the items are excellent, really pleased that the authentic shirts are what my hero George wears , can’t fault the excellent service
23 February 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Paul, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Mercedes AMG Petronas Team Product Review?
I'm happy with my service and products. Glad to have them. I'll be with your team forever. As a supportive member. Thank you again. Mercedes AMG Petronas. For your efforts. I'm always grateful. Love everything you do? Kindly Jevon Haynes.
26 January 2025
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Jevon, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team.
Delivery Disaster: Customer Service Nightmare
In what can only be described as a masterclass in customer service incompetence, this company has managed to transform an enjoyable product experience into an absolute travesty of consumer experience. Not only did they spectacularly fail to deliver my items to the correct address (which is not completely their doing but their responsibility), but they've subsequently demonstrated a level of customer support so abysmal it defies belief.
Instead of taking responsibility for the glaring error, they've chosen to abandon all semblance of professional accountability. Their response? Callously pushing the burden of the mistake onto me, the customer who trusted them with a straightforward transaction. The audacity is matched only by their complete unwillingness to resolve the situation.
To add insult to injury, not only is my product M.I.A, but they have also refused to process a refund. Their customer service team appears to have been trained in the art of customer frustration rather than resolution. This isn't just poor service; it's a masterpiece of corporate indifference.
My recommendation? They urgently need a comprehensive re-education in the fundamental principles of customer service. Their current approach is nothing short of a textbook example of how to alienate and infuriate customers comprehensively.
Zero stars would be a generous rating.
14 January 2025
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Janice, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Shame on you
Shame on you. I've been a Mercedes customer for about 10 years and spent lots of money on merch . Massive LH fan and probably I'm treated like this because helft. No wonder why. Your customer service is a disgrace. You keep trying to blame me for not receiving a Xmas present for my husband. After reviewing here you replied to contact you through your customer service, which I did with no success. Shame on you. Hope you had a better Xmas than my husbands. Thanks God I don't have to shop with you ever.
25 December 2024
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Mrs.Botez, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Roy, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Disappointing Experience with Mercedes-AMG Petronas F1 Team Online Store
I recently purchased the Abu Dhabi Lewis Hamilton helmet from the Mercedes-AMG Petronas F1 Team online store, but unfortunately, the experience was a letdown. The helmet arrived with a ripped and squashed box, and upon inspection, I found that the stickers were peeling off and there was bubbling on the paintwork at the top of the helmet.
What's even more disappointing is the response I received from the customer service team. Despite acknowledging the defects, they claimed that these issues were "technically unavoidable" and expected me to pay for return shipping. This is unacceptable, especially considering the premium price of £180.
As a fan of the team and a customer who expects a certain level of quality, I am extremely disappointed in the way this situation was handled. The lack of responsibility and care for the customer's experience is shocking.
I would advise others to think twice before making a purchase from the Mercedes-AMG Petronas F1 Team online store. The quality of the products and the customer service do not match the high standards that the team claims to uphold.
**Pros:** None
**Cons:**
* Poor quality product
* Unacceptable customer service
* Expected to pay for return shipping despite defects
* Lack of responsibility and care for the customer's experience
17 October 2024
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Kam, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order/product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
Worst Delivery Experience Ever from…
Worst Delivery Experience Ever from Mercedes Store
I had the worst experience with the Mercedes store’s delivery service. They falsely advertised on their website that my order would be ready for next-day collection, so I paid an additional £4.95 for that option. I specifically needed the hoodie for an F1 exhibition I had booked, but even after 4 days, the item still hadn't arrived. This was a complete letdown, and the lack of clear communication only made it worse. If you're going to charge extra for next-day delivery, at least make sure you can fulfill that promise. Absolutely unacceptable.
4 October 2024
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Cherry, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Katy, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Horrible quality and poor customer service
Bought a top - 'LEWIS OVERSIZED MENS 2024 TEAM DRIVER TEE WHITE
size: Small' - horrendous. It was massive, was terrible quality (like something from Wish) and they charged me to send it back. Really bad - they had pics of Lewis wearing the Tommy Hilfiger top to adverise it but sent a different top. When I queried them on it they said it is a replica top.. so basically false advertising by not showing what they were actually sending. Refund takes ages, very disappointed, would have expected better from such a big brand.
4 July 2024
Unprompted review
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Conor, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue with your order and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Peter, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Good quality good shirt
24 June 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Sue, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Erik, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Rapid delivery,
24 May 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Luis, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Michael, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Colourful hats
It was easy to order and arrived when it was scheduled to. The hat is colourful as in the picture, the quality of the product is good and the fit is superb-
7 May 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Mark, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
I had great experience shopping the web…
I had great experience shopping the web and the merchandise was great Quality.
31 May 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Joan, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.