LIND Reviews 

1,392
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of products received. Many highlight the staff's extensive knowledge, professionalism, and helpfulness, making interactions pleasant and informative. People frequently commend the efficient and prompt delivery service, noting that items arrive well-packaged and in perfect condition, making the overall process seamless and stress-free. However, some customers also noted concerns regarding service experiences, including issues with misdiagnosis or unexpected charges during appointments.

What people talk about most

Service

Customers had positive experiences with service, with many reviewers praising the excellent and professional... See more

Product

Users describe positive interactions with product, often highlighting that items are as described and arrive... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Consumers find the delivery service to be positive, with many praising the fast and prompt delivery of items.... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife purchased a bike from Lind - Yamaha Newmarket, where Pierre provided excellent service. I felt sorry for him, as he patiently answered all our questions. I was impressed by his extensive knowl... See more

Rated 5 out of 5 stars

Buying on line made easy by Lind, very good communications, great packaging for product, will buy from them again and highly recommend. Be aware they used DPD LOCAL which there was no option for... See more

Rated 5 out of 5 stars

I went to Triumph Watford to look at some bikes, after deciding to do my DAS course to get my A licence. I was greeted by Ram, and he helped me choose my bike. I told him what I was looking fo... See more

Company replied

Rated 5 out of 5 stars

Having dealt with this company for the first time it won’t be the last,due to an error on my behalf my order arrived incorrect,had the great fortune to deal with Kath who went the extra mile to help a... See more


Company details

  1. Motorcycle Shop
  2. Ducati Dealer
  3. Harley-Davidson Dealer
  4. Triumph Motorcycle Dealer
  5. Used Motorcycle Dealer
  6. Yamaha Motorcycle Dealer

Written by the company

At LIND, we are passionate about delivering a highly personalised motorcycle shopping experience, whether you visit us in-store or online. Our online store is stocked with thousands of high-quality motorcycle products, including premium ridewear, casual clothing, motorcycle accessories, aftercare essentials, and genuine parts from top brands. With nine motorcycle dealerships across the UK, we are proud to represent Triumph, Harley-Davidson®, Ducati, and Yamaha, offering an extensive range of new and used motorcycles, expert advice, and outstanding customer service. Whether you're searching for your next motorcycle, need specialist servicing, or want to customise your bike, our fully trained and highly skilled technicians ensure the best care, from routine maintenance and repairs to performance upgrades and bespoke customisation. When you visit one of our LIND dealerships, you’ll always receive a warm welcome—stop by for a chat, browse our latest models, and enjoy a cuppa on us. Stay connected with us on Instagram, Facebook, and YouTube, where we share daily updates, exclusive offers, and the latest motorcycle news, so you never miss a thing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,392)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Goods as described

Goods as described, well packaged and promptly delivered.

2 January 2025
LIND logo

Reply from LIND

Thank you for your feedback! We’re pleased to hear that the goods met your expectations and arrived in great condition. If you need anything else, feel free to reach out.

Beth – LIND Experience Team

Rated 5 out of 5 stars

Extremely fast delivery

Extremely fast delivery

2 January 2025
LIND logo

Reply from LIND

Thank you for your feedback! We’re glad to hear you were pleased with the fast delivery. If there’s anything else we can help with, let us know.
Beth – LIND Experience Team

Rated 5 out of 5 stars

very easy to deal with excellent items

very easy to deal with excellent items

2 January 2025
LIND logo

Reply from LIND

Thank you for your lovely feedback! We’re so pleased to hear you found everything easy and enjoyed the items. Let us know if we can assist you further. Beth – LIND Experience Team

Rated 5 out of 5 stars

Many years ago I had a pair of Xtraffit…

Many years ago I had a pair of Xtraffit gloves , best gloves I ever had then I saw a pair made by BMW gloves on sale so bought them . Still breaking them in but can’t wait to go for a ride with them.

2 January 2025
LIND logo

Reply from LIND

Thank you for your feedback! It’s great to hear about your experience with quality gloves over the years. We’re sure the BMW gloves will be fantastic for your rides—enjoy! Beth – LIND Experience Team

Rated 5 out of 5 stars

Thanks Lind Triumph West London

Just want to mention that at a time where good customer service appears to a thing of the past, Lind Triumph West London are still managing good consumer care. I have had a warranty issue twice on my Triumph Speed Twin and David Munns and Colin Grant at Triumph West London have gone the extra mile to help resolve this....thank you !

18 December 2024
Unprompted review
LIND logo

Reply from LIND

Thank you for your kind words! We’re so pleased to hear that David and Colin provided excellent care and support for your warranty issue. Your appreciation means a lot, and we’ll be sure to pass your thanks along to the team! Beth – LIND Experience Team

Rated 5 out of 5 stars

Purchased an ex display Harley 2-1…

Purchased an ex display Harley 2-1 Supertrapp for my Dyna Street Bob. Excellent value, original packaging. As new. Very quick delivery included in the price. Kept well updated. Excellent all round.

21 December 2024
Rated 5 out of 5 stars

Well pleased

Ordered my new shocks on a Black Friday deal, so got a good price. Was kept informed about availability which was prompt. Collected, fitted, job done! Well pleased.

20 November 2024

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