Shop HockeybaseReviews 

On 28/11/2025 I have bought CCM XF Pro skates in shop.hockeybase.fi.
In February 2026 a huge crack appeared on the blade holder. The crack was not caused by any hit or other mechanical impact - so this case was obviously covered by warranty. I immediately reported this to Shop Hockeybase. 4 (four) days after I received the confirmation that the blade holder will be replaced. However further communication freezed: my numerous requests to provide information about proceeding with the replacement were left unanswered.
Only after I have published review on bad service and informed Shop Hockeybase about my intention to report for failing to provide warranty service I have received the reply with the promise to send the replacement part immediately. Also for the inconvenience caused me by ignoring of my requests the representative of Shop Hockeybase Mr. Tuukka Järvinen provided me with two discount codes I could use while making next orders. I considered the matter closed and deleted the negative reviews.
Before two months after replacing the broken blade holder it cracked again. I have informed the seller and once again I spent 11 (eleven) days to get the replacement part dispatch from Shop Hockeybase - all this period I faced ignorance of my messages till I had to contact Mr. Tuukka Järvinen.
On June 2, 2026, I decided to purchase new hockey gear and use the discount codes provided to me by Mr. Tuukka Järvinen as compensation for the inconvenience caused by the poor after-sales service provided by Shop Hockeybase. However I found that the mentioned discount codes are not valid or cancelled. I sent 2 (two) messages to Mr. Tuukka Järvinen about problem using of the discount codes provided but I have not received any response.
So it seems our relations with Shop Hockeybase are over.
In summary of my experience I would like to point out that:
1. Shop Hockeybase is terrible at after-sales service. Be ready to brake numerous walls in case you need warranty service or repair - your complaints and claims will be ignored as long as possible.
2. Probably the gear sold by Shop Hockeybase has serious defects - I have never faced the case when the skate had the same problem twice in a row.
3. The management of Shop Hockeybase is providing malicious information - in my case to compensate the inconvenience I was provided with inactive discount or invalid discount codes and after I have reported of this nobody even replied about this matter.
For the reasons mentioned above I strongly recommend avoiding shopping at Shop Hockeybase (shop.hockeybase.fi).

I ordered True Catalyst 9s for an absolute bargain price less than half the price of anywhere in the UK. What made the price even better was that when I inputted my address at checkout they also deducted Finnish VAT so price came down even cheaper! Ordered Friday evening and paid €21 for the express delivery option - the skates were dispatched on Saturday morning delivered to my address in Scotland Wednesday afternoon. No customs delays and no import duty - which I was a very nice surprise! Very happy with my skates and the service was fantastic for coming from overseas - would highly recommend!

If ordering True skates be sure to bake them per the instructions before use, and the blades need to be profiled as well they arrived blunt and they were ground a bit squint from the factory but my local hockey shop squared off then profiled the blades for me and they are fantastic, comfy skates really happy with them.

I ordered True Shift runners for TF9 ice skates. It took them a week to post them, fortunately they were sent airmail, so they arrived a few days later. I was unable to get these runners in Britain, so I’m pleased to have found this shop. The item was well packaged, and delivered by ParcelForce. The price was reasonable even with postage costs. Just be aware that they will take time to arrive.