EE Shop Reviews 263

Haywards Heath - fantastic service from the staff here on 22/08 resolving a long outstanding issue patiently looking for a range of solutions with courteous service and a very pleasant customer service approach

I may not spell her name correctly as I missed her name badge and asked a member of staff, I will write it how it was pronounced to me Naheema! Merryhill ee store my 64 year old mother came in with issues with her phone she was rude, not helpful did not want to listen to anything my mother was telling her about the contract phone and troubles she was having, even smirking at times saying it's not her problem! I had to ask for someone else to come and speak with us as I could not deal with her speaking down to my mother anymore! Funny enough the next person who came and sat down with her she was full of smiles as I bought her behaviour to everyone's attention..she should not be working in this shop and if you can speak with someone else please do and avoid this girl! A man named mo attended afterwards and was alot more helpful and polite. Thanks Mo

Fantastic customer service from Anas in the Linthorpe Road EE shop. He sorted out my email issue on my phone for me which I couldn't sort out after spending hours trying ! Anas was kind, patient and so helpful.

I went into Balham EE shop today and experienced fantastic customer service. Daniel was extremely helpful and guided me to find a suitable upgrade that was good for me. He answered all of my questions (there was lots) and I was very grateful that I had gone into the shop rather than upgrade over the phone.

Jess in the Banbury branch was extremely helpful, taking time to help with an issue that was perpexing me about how to set up two phones with different numbers on the same account, without the phones mirroring each other. Friendly, attentive, efficient and save me an inordinate amount of time and frustration trying to do this for myself

The Tunbridge Wells shop had one staff on the shop floor. Another member of staff that finished serving a customer did not even have the decency to acknowledge me before he left for the back room. Still sitting here ten minutes later, still being ignored……

I thought false advertising was illegal. Obviously, EE Shop doesn't think so. They are advertising mobile phones for a certain price, when you dig deeper the price triples. There are much cheaper and honest companies out there.
Shame on you to stoop so low.

EE Wolverhampton My Mom went into store for help with setting up a new sim card she had received in the post for her pay as you go mobile. The Sales Assistant mis-sold Mom a new monthly phone sim contract, a tablet with 2 year monthly contract and home broadband. When she tried to return the tablet she was told she couldn't. Even after arranging via retail complaints to return the tablet to cancel that and everything they still refused. They were rude and abnocious. Stay away. It has taken about 30 hours to get it all undone.

Great service, Saj was really helpful sorting 2 new phones for older parents. From initial phone call to book appointment to leaving store with everything we needed at a price we were prepared to pay Can't praise highly enough. Well done Saj

I called in to the shop in Shipley for help with activating my new sim card.Chris was really helpful,he activated it for me and said he would be happy to go through contract options with me at any time.He was easy to talk to and friendly.I wouldn't have been able use my phone without his help and he wouldn't take any payment!

Lakeside shopping centre store!
Today i went into the ee store located in the lakeisdie shopping centre to sort out an issue with my daughters phone and sim card. A man on shift named Gilbert was so rude and unhelpful. His attitude towards my problem was disgusting!!!
A lady named Andrea was brilliant. She is amazing and was so helpful and got my problem
sorted. Gilbert kept dismissing me and talking to me in such a rude tone as if i was an object, this then made me feel threatened and emotional leading me to cry in the shop!
Andrea was so kind and gave me a hug to then later on make me feel wonderful by helping my problem in the circumstances, thank you so much andrea, your a star!!!

Second hand crap ps5 controllers don’t charge ps5 turns off what a pile of crap sort it out Ee stop ripping off uk

Fantastic customer service from Samantha at EE lower level Trafford Centre today. Many thanks for your helpfulness and patience dealing with a not so tech customer in sorting his phone today. Your time and friendly manner was very much appreciated.

Great, attentive service from Jordan at EE, Rotherham. Understood my needs, patience - I'll be back, but for upgrades for us all (if we can agree the right deal). Thanks for staying awake during my drawl Kacey and keep it up!

Huddersfield's shopping centre hosts an EE shop where you can waste time and money, cheated by a gang of conmen. Folk with highly inflated opinions of themselves; folk whose job it is to employ well rehearsed deceptions and make false promises to entice and entrap the unsuspecting. If you really MUST visit this establishment (and my advice is to stay well away) do take a witness with you or fully record the entirety of any conversation.

Atrocious behaviour and attitude from Manager at Shrewsbury shop. As an existing long term customer was treated badly and told to leave the store and not come back. I was also told to ‘keep out of his face and stop shouting. I was doing neither and had a witness to verify. Have made formal complaint and asked for security footage to be retained.

Well what can I say the service was shocking in the altrincham store .. my mum took my phone in for repairs as I was working so she took it in so I would not lose work.. thay ripped her of for £230 quid before any estimates wear done .. the ee them self's said this was outrageous as a repair on screen is £40 to £200 .. thay had her waiting for one hour just to drop it in for repair!! bare in mind paper work had been done by ee them self's (not the shop ) so it should of been a straight drop in.. my mum went out crying as the way Nathan spoke to her was unnecessary .. made her feel small and like she had no clue as too how a phone works!! fast forward a week went to pick up the phone he made use wait around 45 minutes while he was messing about in the back very unprofessional.. no need as it was a simple pick up . and to top it of the phone is fixed but come back with new issues we are absolutely fuming. Nathan is not fit to work in a shop he is rude and seems to have issues with women and he should not be able to serve customers totally Unacceptable from him he needs sacking

Tewkesbury store needing more I.D in person to get a phone i can order online with a simple check is INSANE !! DPD are useless and cant find my house .. I don't have Fort Knox levels of picture I.D to get one in store....#Useless

Absolutely fantastic service from two EE empoyees from two different stores. Friday 3th Feb in Tewkesbury with Tom and Monday 6th Feb with Leah in Evesham. Both demonstrated Customer Centric service... Great Ambassadors for the EE brand. Very patient and understanding with a non tech older customer who very much appreciates good old fashioned customer service. Just brilliant!

In the Ashton under lyne store there is a young lady called Shannon.
She helped me enormously yesterday. She is patient,friendly and extremely knowledgeable about her job.
Thank you Shannon
Kind Regards Susan