I have mixed feelings about my experience so far. I ordered an iPhone 13 Pro Max (Order #CAM82825) several days ago, and while I was excited to find the device, the lack of communication since the pu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
bought ip13, phone is in great condition, excluding a minor scratch on the screen(a heads up would be nice) but other than that, battery health is 100% when received. cable that was received with the... See more
Company replied
The quality of the phone is on par with brand new phone. The Samsung galaxy S23+ that I purchased has almost zero visible scratches and the battery life is as good as new that lasted me 1 whole day wi... See more
Company replied
Fuss free purchases Delivered in a protective box provided. Minor glitch when using but acceptable since understand that its refurbished ... bought 2 phones so far no major issues so far.
Company replied
Company details
Written by the company
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Contact info
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malaysia
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3.3
Average
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The devices is top notch
The devices is top notch, feel like having devices that I bought from the official store brand new devices.
13 April 2026
Unprompted review
Reply from CompAsia
Hi Shahrizal Norishyam,
Thank you so much for your 5-stars rating! We truly appreciate your support, and it means a lot to us! We’re glad to hear that you are satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team.
Bought iPhone 15 Pro Max
Very fast delivery, items are authentic and good for the price.
23 January 2026
Unprompted review
Reply from CompAsia
Hi Ian Chua Tonelete,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re delighted to hear that you’re satisfied with the products and delivery service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Honest review from experience
Its great to know, there is a place we can trust to buy used gadget tht 100℅ original and good service, its been more than 3 years i keep buy ( upgrade) my device from compasia so far, each time good service and fast moving. Thats why i recommend compasia to all my friends and to anyone want to buy used device to Compasia
18 May 2025
Unprompted review
Reply from CompAsia
Hi Vinothan Gowry,
Thank you so much for your 5-star rating! We truly appreciate your support and trust — it means a lot to us. We’re delighted to hear that you are satisfied with our products and service, and we sincerely appreciate your recommendation.
Your kind words motivate us to continue providing the best service possible.
Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team
Superb experience getting a iPhone 14…
Superb experience getting a iPhone 14 from CompAsia SG! I received the device on the 3rd day upon placing order. The physical outlook & condition of the phone were within my expectations and as promised, the battery health is 100%!
Here’s a tip: you can get more discounts purchasing devices from CompAsia via Atome or Grabpaylater. You pay in 3 or 4 instalments with absolutely no additional charge at all. CompAsia + Paylater = Recommended!!
26 March 2026
Unprompted review
Reply from CompAsia
Hi Lee anon,
Thank you so much for your 5-star rating! We truly appreciate your support — it means a lot to us. We’re delighted to hear that you are satisfied with our products and service, and we also appreciate you sharing your discount tips.
Your kind words motivate us to continue providing the best service possible.
Please feel free to reach out to us anytime via email or WhatsApp should you need any assistance.
Regards,
CompAsia Support Team
It has been great shopping experience…
It has been great shopping experience with Compasia
The products bought are in good condition and the price paid for the product is also fair
Thanks
Vishal
2 April 2026
Unprompted review
Reply from CompAsia
Hi Vishal Salvi,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our products.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Never update the trade-in progress
I handed over my device on 14 March, and I was informed that payment would be processed within 14 days. The timeline has already passed, but I still have not received the payment or a clear update. I have also tried contacting your team via WhatsApp and email without any response.
How can I know my status of payment and device ?
Order Id: MYSMMY26003054
14 March 2026
Unprompted review
Reply from CompAsia
Hi Ethan,
Thank you for reaching out and we sincerely apologize for the delay in your payment, as well as for the lack of response via our previous channels. We completely understand how concerning this must be for you.
Upon checking, your device has been successfully received and is currently in the final stages of processing for payment. While this has taken longer than the initially advised timeline, please rest assured that your case is being actively followed up with the relevant team to ensure completion as soon as possible.
We kindly ask for a little more time for us to finalize the necessary steps, and we will provide you with a confirmed update on your payment status shortly. Please be assured that your payment is being prioritized and will be processed accordingly.
Thank you for your continued patience and understanding. We truly appreciate it, and we remain committed to resolving this for you as soon as possible.
Warmest Regards,
CompAsia Support Team
Trusted source of Apple products
Trusted source of Apple products . We were pleasantly surprised that the products were all In excellent condition as advertised.
7 April 2026
Unprompted review
Reply from CompAsia
Hi Verghese Alvin,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
One of the better watches I had…
One of the better watches I had purchased, with the staff being honest and helpful.
7 April 2026
Unprompted review
Reply from CompAsia
Hi RD Rai,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Got a iphone 13 pro max for my son
Got a iphone 13 pro max for my son, he love the phone so much and the device are just like a new phone.
Thank you Compasia
24 March 2026
Unprompted review
Reply from CompAsia
Hi Tay Carina,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
All the gadgets i order are ok.i buy…
All the gadgets i order are ok.i buy three times here.
18 December 2025
Unprompted review
Reply from CompAsia
Hi Ruth Clerigo,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you are satisfied with the device and we sincerely apologize for the issue regarding the cable.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Waiting for updates on Order #CAM82825
I have mixed feelings about my experience so far. I ordered an iPhone 13 Pro Max (Order #CAM82825) several days ago, and while I was excited to find the device, the lack of communication since the purchase has been frustrating.
It has been quite a while without any status updates or tracking information being provided. I understand that shipping to East Malaysia can take time, but the total lack of updates makes the waiting process much more stressful than it needs to be. I’m still hopeful for a good quality device, but the customer communication definitely needs improvement.
29 March 2026
Unprompted review
Reply from CompAsia
Hi Fatahul Rizqi,
Thank you for sharing your feedback, providing your order number and we sincerely apologize for the lack of updates, we understand how frustrating this must feel.
We would like to clarify that we previously reached out to you with an alternative replacement option. As this option was declined, we are currently working on sourcing a unit that matches your preferred colour.
As we are a reseller and not the manufacturer, availability depends on incoming stock, and this may require some additional time. Please rest assured that we are actively working on this and will reach out to you again as soon as we have a suitable unit available.
We truly appreciate your patience and understanding, and we remain committed to providing you with a positive outcome.
Warmest regards,
CompAsia Support Team
It is my 5th time ordering from…
It is my 5th time ordering from CompAsia SG. So far all orders meet my expectations. All devices work well. And CS always prompt in replying to my enquiries.
2 April 2026
Unprompted review
Reply from CompAsia
Hi Pie Apple,
Thank you for your continued support and for trusting us with your purchases! We’re delighted to hear that all your orders have met your expectations and that the devices are working well.
It’s also great to know our customer service team has been able to assist you promptly. Your support truly means a lot to us!
Warmest regards,
CompAsia Support Team
Never buying from Compasia ever again
I am extremely frustrated with my experience with Compasia and will never EVER purchase from them again.
I placed an order on 15 March as a birthday gift for my son on 29 March, deliberately allowing a two-week buffer to account for any possible delays. We are now in April, and the item has still not been delivered.
The support experience has been just as disappointing. Email responses appear to be generic, repetitive, and unhelpful, offering no real resolution. The live chat is equally ineffective, with conversations left open for days without any meaningful response. It is unclear how their support SLAs are being managed, as there is little to no sense of urgency or accountability.
What is most frustrating is the lack of professionalism throughout the entire process. Due to the prolonged delay, an address update became necessary, yet this was mishandled on their end. Despite this being their mistake, I was left to repeatedly chase for updates with no proactive communication, no ownership of the issue, and no clear resolution provided.
What should have been a simple and enjoyable experience, preparing a birthday gift, turned into a stressful and disappointing ordeal. The excitement of the occasion was completely overshadowed by poor service and continuous delays. At this point, the experience has been so frustrating that it has taken away any joy in giving the gift at all.
I would strongly advise others to think twice before ordering, especially if the purchase is time-sensitive.
Support ticket ID: #498107
1 April 2026
Unprompted review
Reply from CompAsia
Hi Sarah A,
We sincerely apologize for the inconvenience and frustration caused regarding your delivery.
We understand that you had requested a change of address on 24/3, and while this was updated on our end, the parcel was unfortunately shipped to the previous address. We deeply regret this oversight.
At that point, the device had already reached the DHL depot in Miri and was scheduled for delivery to the Miri address by 26/3. Unfortunately, we were unable to process the address change in time as the parcel was already in the Miri hub, and recalling and rerouting it to KL requires additional time.
Please be assured that we are now working very closely with DHL to have the parcel collected and to expedite the delivery to your updated address in Ampang as quickly as possible.
We truly appreciate your patience and understanding as we work to resolve this matter.
Warmest regards,
CompAsia Support Team
penghantaran lambat
penghantaran lambat, Customer service di call no respon chat whatssapp also no respond ! fon sampai sekarang belum kena shipping
12 March 2026
Unprompted review
Reply from CompAsia
Hi Nurul Atika Azieha,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Quick and easy purchase
Happy with the phone and deal I got. Already bought two phone and both are still doing great up to this day. Doesn’t had any problems
10 October 2025
Unprompted review
Reply from CompAsia
Hi Hakim Roslan,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the devices.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Good handheld and trustworthy website
24 March 2026
Unprompted review
Reply from CompAsia
Dear customer, thank you for your kind review!
We're glad to hear that you’re happy with your purchase and found our platform trustworthy. We truly appreciate your support and hope to serve you again in the future
Best regards,
CompAsia Support team
My flip5 Samsung phone is nice to use n…
My flip5 Samsung phone is nice to use n good.
23 March 2026
Unprompted review
Reply from CompAsia
Dear Customer,
Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot to us!
SCAM.
SCAM.
Item was not listed correctly and they even emailed confirmation that the phone was eSim compatible. No support.
Item was in good condition but not as advertised.
Customer support simply apologized and said their products are "first come first served" basis. No return or exchange option offered.
Stay away.
**EDIT: Their response below is trash. They will NOT make this right.
3 February 2026
Unprompted review
Reply from CompAsia
Hi Kodi Nunya,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
My phone still in good conditions
My phone still in good conditions
Like new phone
Really ♥ this CompAsia
26 September 2025
Unprompted review
Reply from CompAsia
Hi ҽӏӏҽվ ժíɑղɑ,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with our device!
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Bought an iPhone and were satisfy with…
Bought an iPhone and were satisfy with the quality
18 December 2025
Unprompted review
Reply from CompAsia
Hi Gan Soon Jon,
Thank you for your support and for sharing your feedback.
We’re glad to hear that you are satisfied with the quality of your Apple iPhone. Your satisfaction means a lot to us, and we truly appreciate you choosing CompAsia.
We hope you continue to enjoy your device, and we look forward to serving you again in the future.
Best Regards,
CompAsia Support Team
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