Black Cat PC - Providing Dell Parts Since 1998 Reviews 

758
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders always arrive securely packaged and exactly as described. Consumers consistently point out the extremely helpful guidance provided when choosing the correct components for their laptops. Many people state that these replacement parts work wonderfully and offer truly great overall value for money. Some reviewers were not happy with the courier service, mentioning occasional delivery delays or minor address finding mishaps. However, most individuals still find the overall ordering process remarkably smooth, professional, and reliable enough to return again.

What people talk about most

Product

Consumers find product satisfaction, frequently praising the reliable delivery of genuine Dell replacement... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast and... See more

Service

Users describe positive interactions with service, highlighting great value and excellent overall... See more

Order

Clients share satisfaction on order processes, noting that placing items is straightforward and deliveries... See more

Quality

People report high satisfaction with quality, highlighting that parts arrive promptly and function as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent first class service, part delivered fast during holidays. Friendly staff. Will buy from again without hesitation. Beware parts on other websites, I had all kinds of issues but correct part f... See more

Company replied

Rated 5 out of 5 stars

I ordered from from Black Cat because the information regarding part numbers and models on their website gave me the confidence that I was ordering the right battery for my lap top. Delivered quickly,... See more

Company replied

Rated 5 out of 5 stars

After thinking I'd need a questionable replica part off Amazon, i am really glad i didn't go there! I was really impressed with the quality of the product i received from black cat, with it being a... See more

Company replied

Rated 5 out of 5 stars

Battery arrived on time but with missing part, however they’ve dealt with it in no time. Will use again in the future for any Dell spare parts , recommend them for their customer service. Their... See more

Company replied


Company details

  1. Computer Hardware Manufacturer
  2. Battery Store
  3. Computer Accessories Store
  4. Computer Repair Service
  5. Computer Store

Written by the company

We have been trading for 20+ years supplying Genuine Dell laptop batteries, chargers, docks, keyboards and many other parts. We are registered Dell partners with experience and knowledge to help you find original (OEM) parts for your laptop. All our products are supplied with 12 months warranty. We offer free next-day UK shipping* on orders placed before 4 pm. *Geographic exclusions and additional shipping charges may apply to remote postcodes.


Contact info

5.0

Excellent

TrustScore 5 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(758)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Genuine Dell parts, fast and reasonably priced

After thinking I'd need a questionable replica part off Amazon, i am really glad i didn't go there!
I was really impressed with the quality of the product i received from black cat, with it being a genuine oem dell part, that fit my machine perfectly all for a reasonable price.
I was further impressed by how quicky it came, as i ordered on Friday afternoon for it to come Saturday morning.

14 November 2025
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks Matt, I appreciate the kind review.

Rated 5 out of 5 stars

I made an initial request for a quote…

I made an initial request for a quote late in the evening and had a reply early the next morning. Ordered later that day and received all the next afternoon. All parts were genuine and fitted perfectly. Perfect service

10 November 2025
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Hi David, thank you for your glowing review.
All the best, Rob.

Rated 5 out of 5 stars

Fantastic service!!!!

Fantastic service!!!!! I ordered a laptop battery, as promised it arrived the next day. Thankfully they use a sensible courier so I didn't have to battle with anyone. Awesome service will use again if needed.

5 November 2025
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the great review Sarah

Rated 5 out of 5 stars

Prompt delivery.

3 November 2025
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the 5 star review Alan

Rated 5 out of 5 stars

Great for hard-to-get Dell parts.

W have used Black Cat for years to get hard-to-get Dell parts from time to time. They have always been warm & friendly in their communications, and they have always provided us the correct parts, well packaged, and within their quoted timeframes. Thank you!

20 October 2025
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for the fantastic review

Rated 5 out of 5 stars

Was looking for a part for my xps and…

Was looking for a part for my xps and found it in Black Cat PC... Easy to order and fantastic next delivery .. well impressed and would highly recommend..if I need anything else will come here first.

17 October 2025
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for taking the time to leave us a great review Tracy

Rated 5 out of 5 stars

Ordered a few times from blackcat for…

Ordered a few times from blackcat for business and personal Dell equipment - arrives on time and well packaged with good communication.

29 September 2025
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks Chris, much appreciated.

Rated 5 out of 5 stars

First Class

Excellent service and really helpful!

20 September 2025
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks Steven.

Rated 5 out of 5 stars

I purchased a genuine Dell battery and…

I purchased a genuine Dell battery and needed it sooner rather than later (it took 2 weeks from Dell direct) so I opted to go to Black Cat. Easy purchase and very fast next day delivery - very impressed, thank you.

30 July 2025
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks Kim, for your kind comments.

Rated 5 out of 5 stars

Quality parts provided

Quality parts provided, no issues.
Took a little time, but all the parts were correct 1st time.

30 July 2025
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks Dillon, Sorry about the wait but lead times from Dell seem to be getting worse.

Rated 5 out of 5 stars

Great company to do business with

Great company to do business with. Order submitted and goods received next day with decent courier. Happy to give them five stars.

29 July 2025
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks Ray for your kind review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look