air up Reviews 

33,971
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

When you have such an innovative product matched with a team of superior customer service reps ready to assist at your disposal.. that’s simply perfection! That is why the brand & company ‘Air Up’ lev... See more

Company replied

Rated 5 out of 5 stars

I got this bottle and the peach and kola pods, as my 71 year old mother only drinks coca cola and decaf coffee. She has a few health conditions and thought it would help her drink water by using the k... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service, my daughter accidentally twisted the lid on hers wrong and it got stuck, and they replaced it for free. I dealt with Alex who was very polite and helpful, and the bottle itse... See more

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Rated 1 out of 5 stars

I ordered 3 straws a discovery pack and a candy pack it was very very disapointing . The flavours werent working and for some reason the left the worst bitter flavour in my mouth honestly just... See more

Company replied

Company details

  1. Beverage Distributor
  2. Food and Beverage Exporter

Written by the company

air up is the world's first drinking system that can flavor water only by adding a scent. The founders want to reduce the excessive consumption of sugar in the form of soft drinks and at the same time save plastic and CO2. air up was founded in 2019 and is headquartered in the heart of Munich. The starter sets and fragrance pods are available at www.air-up.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

34K reviews

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Asks customers to review

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Replied to 99% of negative reviews

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4.4

All reviews

(33,971)

5,952 reviews in the last 12 months

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Rated 4 out of 5 stars

The actual item is great, though the straw is a let down.

The actual item is incredible. It really does taste like I am drinking more than water. It is a little different to get used to but overall is a great take.

One thing I would say is with the tumbler I received, I am still not too keen on the design of the straw or lid. The one I have is the white 700ml one in the deal where if you get the flavours you get a free cup. The cup itself is fine, however the lid having a spring hole (in the middle) for the straw to go in, pushes the straw to an angle, as well as the silicone tip where the pod sits on, attaching to the plastic straw insert, doesn’t provide the right suction as the hole in the rubber (likely an air hole) isn’t fully covered by the pod or the straw part, meaning it sounds like there is no water in the cup when drinking.

Other than this I love the idea and will use up all my pods.

13 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks a million for your review, we’re stoked you’re loving the taste of air up® 🎉 We totally hear you on the straw and lid situation, it sounds like a bit of a party foul but we’re glad you’re still ready to sip on those pods 🌈 Keep enjoying the hydration vibes!

Rated 1 out of 5 stars

Do not buy from this company

I bought the air up twist pro in February. Watched the set up video and the bottle leaks. It leaks from where you screw the top part to the bottle and it also leaks if you dry it and put it on a table it slowly leaks and leaves a wet patch (not condensation) it leaks as you hold it on your hand and leaks if it’s moved. I’ve complained twice and the will not refund or send a new bottle. It was faulty from the start and it’s only been a few months and I’ve had no resolution. Despite buying it on their own website and having my order number they’re refusing to replace it. It’s a consumer right in the uk to have a faulty product replaced within 12 months.
But they are refusing. They also keep asking for a batch number that they say is printed on the base (it isn’t) I bought it off their own website and they have my details. Terrible terrible experience do not buy

As an update to their reply. It is still leaking as I have informed them. The bottle leaks from two places, as I have informed them. They are choosing not to replace the faulty item and will not acknowledge the fact I have told them this and sent a video and photos.

20 February 2026
Unprompted review
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Reply from air up

Hi Rebecca,

Thank you for getting in touch, and we are truly sorry to hear about the frustration this situation has caused. Based on the pictures you attached, we would like to gently inform you that the current assembly shown is not quite correct for your bottle. The sealing ring should not be placed inside the bottle body; it actually needs to be installed in the adapter part. Incorrect placement here is the most common reason for the leaking you are experiencing around the screw top.

We completely understand your frustration regarding our previous requests and want to make this right. Please reply back to our support team with a quick photo of the bottle assembled with the ring in the adapter, or let us know if the leak persists after making this adjustment so we can immediately review your replacement options.

Rated 4 out of 5 stars

air up

Je viens de recevoir ma air up et j'adore la couleur, le concept, mais un p'tit détail dommage que l'on aspire de l'aire

16 July 2026
Unprompted review
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Reply from air up

Salut ! Merci beaucoup pour ton avis sur ta air up® 🌈 On est trop contents que tu aimes la couleur et le concept mais on va essayer de rendre l'aspiration d'air un peu moins... aérien 😄 Profite bien de ta gourde et reste hydraté avec style ! 💧

Rated 5 out of 5 stars

I bought this for my 10 year old…

I bought this for my 10 year old Granddaughter as she has to drink lots of water due to a medical condition. She absolutely loves it and says it’s amazing. It’s easy to use and she certainly enjoys drinking more water so definitely a win. Packaged well and super fast delivery. A very happy Grandaughter and Nan

13 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks a ton for your awesome review, we're thrilled your granddaughter is loving her air up® and drinking more water like a champ 💧 We’re here to keep the hydration vibes strong and the happiness flowing, so cheers to you both! 🎉✨

Rated 5 out of 5 stars

Gorgeous bottle shape

Gorgeous bottle shape. Looks amazing with the strap attached. It’s difficult to drink the water when there is only a bit left because of the position of the straw and the shape of the bottle but that’s only a minor niggle.
The discs are great. I was a bit sceptical before trying them but I actually enjoy drinking my water now. The Lollipop flavour is my favourite of the ones I got. Smells like Drumstick lollies.

13 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks a ton for your awesome review! We’re stoked to hear you’re vibing with the discs and loving that Lollipop flavor 🍭 Keep sipping and stay hydrated, even if it gets a bit tricky at the end. Cheers to enjoying every drop with air up®! 💧

Rated 1 out of 5 stars

Honestly so disappointed

Honestly so disappointed in the product.
I now understand why there were SO many hundreds upon hundreds of second hand "like-new" Air Up bottles on vinted and ebay. I only wish I'd bought from there to try first instead of paying the premium for new. The water tastes like water, but it is accompanied by a plasticky chemical synthetic waft of what could only be described as the ghost of a raspberry, or perhaps the vague memory of a pint of water that briefly shared the same postcode as a raspberry. It is pure hype and my honest advice for anybody considering it would be to purchase a second hand one FIRST and try it, before giving this company your money. It's a great concept, and I really did want it to work. I see that there are positive reviews, so it's a obviously subjective effect. But needless to say, I'll not be a repeat customer and now have 6 boxes of the flavour pods and a once-used bottle to list on vinted.
If I'd spent a tenner, I wouldn't feel so disappointed, but these aren't cheap. I saved up, and it just wasn't worth the hype. I even got my hubby and 6 children to try it, and they all said exactly the same thing - it tastes like water, but with a very faint synthetic vape-like chemical smell. It's a gimmick. Good concept, but taste and smell are ultimately still two different things.

14 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks for sharing your thoughts with us, we appreciate your honesty 😄 We totally get it—sometimes things just don’t hit the spot like you hoped, but we’re here for you if you want to chat about it more and we'd love to help you find your perfect flavor! 🌟 Remember, taste is super subjective, and we’re always working to improve the air up® experience! 💧 https://shop.air-up.com/chat

Rated 5 out of 5 stars

Speedy delivery and everything was…

Speedy delivery and everything was exactly what I ordered

13 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks a ton for your awesome review, we’re thrilled to hear you got your order speedy and everything was on point 🎉 We’re just over here doing a happy dance because that’s how we roll at air up® 😄 Keep enjoying your hydration journey!

Rated 5 out of 5 stars

Very impressive my water intake has…

Very impressive my water intake has been up since receiving the summer bundle

15 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks a ton for your review, we’re stoked to hear that your water intake is thriving with the summer bundle 🌞 We always knew hydration could be a vibe, and you're totally killing it 💧 Keep sipping and shining!

Rated 5 out of 5 stars

Love air-up!

Easy to order, quick delivery and great quality product. What's not to love?!

15 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks a ton for your awesome review 🎉 We’re thrilled you found it easy to order and love the quality of our air up® products 😍 Keep sipping and spreading the joy!

Rated 2 out of 5 stars

No notice of delivery timing and much…

No notice of delivery timing and much later than originally specified ( STILL NOT HERE) missed my daughters birthday. Products are normally very good though this is our second bottle

15 July 2026
Unprompted review
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Reply from air up

Hey,

We are truly sorry to hear that your air up® order did not arrive in time for your daughter's birthday. 🎉 We understand how disappointing that can be, especially when the products are usually so great. We were unable to locate your order details with the information provided, but we'd love to offer additional assistance to help improve your experience. Please use the link below to connect with our support team directly: https://shop.air-up.com/chat

Rated 5 out of 5 stars

The new design is very stylish and its…

The new design is very stylish and its made my daughter very happy and on the plus side drinking more water over these hot periods ...WIN WIN

15 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks a ton for your awesome review! 🌟 We're stoked that our air up® design is making your daughter happy and keeping her hydrated during these hot days 💧 Keep slaying the hydration game! 😄

Rated 5 out of 5 stars

This was the first time I'd visited…

This was the first time I'd visited your website to order my grandson a birthday present.
Easy to use site, straightforward ordering system.
Delivery was expected on Tuesday 14th July but it was delivered on Saturday 11th July well in time for his birthday

9 July 2026
Unprompted review
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Reply from air up

Hey there! 🎉 Thanks a ton for your awesome review, we’re stoked to hear you found our site easy to navigate. Your grandson’s birthday present arriving early is like winning the delivery lottery! 🎁 We hope he has an epic celebration with his new gift! 😊

Rated 5 out of 5 stars

Great product

Great delivery service. I bought pod holder and kola pods for my grandson's birthday. He hasn't tried them yet as it's not his birthday yet, but other grandson loves the product.
Makes a huge difference to his drinking habits. Great product

9 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks a ton for your awesome review 🎉 We’re stoked to hear your other grandson is loving the air up® pod holder and kola pods—sounds like a game-changer for his hydration habits 💧 We can't wait for the birthday boy to dive in and experience the fun too! 😄

Rated 4 out of 5 stars

Fast and cheap

14 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks a bunch for your review 🌟 We’re thrilled you’re vibing with it 😄 Keep sipping and stay awesome!

Rated 5 out of 5 stars

I love it

I love it . I am drinking more water now

13 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your awesome review 😄 We’re stoked to hear you’re hydrating like a champ with air up® 💧 Keep sipping that H2O and living your best life! 🎉

Rated 5 out of 5 stars

Enjoyable.

Fast, efficient service. Strong smells that infuse nicely with water. Easy to use and to clean. Encourages more drinking.

10 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a million for your awesome review 🎉 We’re stoked to hear that you’re loving the flavors and easy clean-up with air up® 😄 Keep sipping and stay hydrated, you legend!

Rated 5 out of 5 stars

AMAZING!!!

Excellent bottle,really well thought out design. Scentaste technology makes water suddenly "non-boring", and yesterday alone, even without the pods on, I drank over 6 litres! For a £25 bottle, it is absolutely worth it! I recommend Apple pods to start with when you get it, it's what I got, and is excellent! BTW, pods last for much longer than they say, so don't buy more until you need them!

12 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks a million for your awesome review! We’re thrilled to hear you’re loving your air up® bottle and crushing those hydration goals 💧🍏 Remember, stay sippin' and keep it fruity! 😄

Rated 5 out of 5 stars

The healthiest way to great flavours

I usually hate drinking plain old water, now I think”surely these fantastic flavours can’t be sugar and calorie free!!”
Amazingly, they are.

10 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! 😄 Thanks a million for your review—we're stoked you’re vibing with our flavors! Who knew hydration could taste this good and be sugar-free? 💧 Keep sipping and living your best life with air up®! 🎉

Rated 5 out of 5 stars

first try and good taste for the moment…

first try and good taste for the moment with the peach, i appreciated.
Delivery was fast

10 July 2026
Unprompted review
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Reply from air up

Hey there! Thanks a bunch for your awesome review, we’re so glad you loved the peach flavor 🍑 and that our delivery was faster than a cheetah on roller skates 🛼 Your taste buds are in for a treat, and we can’t wait for you to try even more flavors with air up®! 🎉

Rated 5 out of 5 stars

Unbelievable

Unbelievable - pure witchcraft! My daughter is bewitched and drinking so much more. I’m going to order my own with the coffee. Mind blowing science!

10 July 2026
Unprompted review
air up logo

Reply from air up

Hey there! Thanks a ton for your review, we’re thrilled to hear that your daughter is loving her hydration upgrade with air up®. Keep spreading the joy! 🎉

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