Shooos Reviews 32

An absolute disaster of a company. I refused to accept the product, and it was returned straight back to the sender. According to their own refund policy, I should have received my money back immediately — but nothing happened, and they ignored every single one of my messages.
I finally escalated the case through PayPal, who stepped in and refunded my money without hesitation. Yet again, PayPal proves they are miles ahead of these shady sellers.
Avoid this store like the plague — do NOT buy from them under any circumstances!!!

The initial transaction was seamless: a pair of Doc Martens at a good price, delivered in good order three days later.
Although they were in perfect condition, they were not exactly the ones my wife was hoping for (different leather texture). I started the return process, received a return label, repackaged the goods and sent them off. Five working days after the tracked delivery, I received the full refund.

My only minor criticism would that there were no updates along the way, between me sending the return and the refund arriving back in my bank account. A 'we received your returned item and are processing your refund' message would have put my mind at ease.

In the end, the company proved reliable and trusworthy.

Worst return I've ever had... more than 1 month waiting after shoes were returned to shop for refund... Difficult contact

I sent back the goods 1 week ago and I did not received any information if the return is taken or not. Of course, there is no refund yet. When I try to reach my account in website, it is shown as deactivated!!

Everything perfect, but especially the fast delivery!

everything ok, shipment within 1 week, perfect! thanks!

Great Costumer Service and fast Delivery.
The shoes were Great too🙃

Shoes at a great price with fast delivery.

Perfect! Very fast delivery and I got what i ordered

my order arrived fast and the product is as i expected/as described. I would buy from them again. I didnt know if my order was shipped and customer service answered me quite fast.

Super fast shiping. Nice to make business with. Will buy again.

I haven't got any confirmation for my order.

The buying process was cancled several times, but money was transfered.
So I payed 4x45€ without any order.

One order got through, now I got the package and want to send one item back, but I cannot as my account wasn't created during ordering, due to an error and I also got no email with an invoice.

Very nice and helpful customer service. Shoes also in perfect condition and as described. Recommend. Cheers

Good prices and fast delivery! Great!