Shona Joy's handling of store credits is incredibly anti-consumer. After returning a poorly-fitting item at my own shipping expense, I was issued a store credit. The email containing the credit code c... See more
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Really wish I’d read these reviews before purchasing! I bought an item in the ‘final sale’, the wrong item was sent (trousers in the same fabric instead of the shirt I bought) and they’re stating that... See more
I wanted to take the time to leave a special note for Tiana who helped me with ordering my wedding dress for my destination wedding in Australia! She was so attentive to my questions and answered... See more
Company replied
Fabric quality is horrible, prone to snags, shrinking and falling out of shape. Only buy clothing if you’re prepared to never wash it and dry clean only. Customer service largely unhelpful and won’t a... See more
1.7
Bad
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 month
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Poor quality dress and terrible return…
Poor quality dress and terrible return process! I paid £75 to return one dress!! It is not worth ordering from this brand if you’re in the UK.
24 November 2025
Unprompted review
Reply from Shonajoy
Thank you for your feedback — we’re sorry to hear that your experience didn’t meet expectations.
We would love to look into this for you. Please send an email to info@shonajoy.com.au so our Customer Service team can assist. We look forward to hearing from you.
Avoid!!
Avoid!!! Temu quality. No money back returns, they only offer exchange!
17 November 2025
Unprompted review
Reply from Shonajoy
We’re sorry to hear that your garments did not meet your expectations.
We would love to look into this for you. Please send an email to info@shonajoy.com.au so our Customer Service team can assist. We look forward to hearing from you.
I'm very excited about the dress I…
I'm very excited about the dress I received from Shona Joy for an event around my upcoming wedding. I had to go through numerous returns/repurchases to land on the right size, and their customer service was incredibly helpful and accommodating throughout the entire process.
23 October 2025
Unprompted review
Reply from Shonajoy
Thank you so much for taking the time to share your experience.
We’re thrilled to hear that you found the perfect dress for your upcoming wedding and that our Customer Care team could assist you throughout the process. It’s wonderful to know that we could help make your shopping experience smooth and enjoyable, even with the exchanges along the way.
Thank you again for your kind feedback — we really appreciate your support.
Worst customer service experience of my…
Worst customer service experience of my life. Dress was incredibly poorly made and transparent, but they refused to give me a refund. Don't waste your time or money on this brand.
7 October 2025
Unprompted review
Reply from Shonajoy
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that your experience with Shona Joy has not met your expectations.
We can see that your item was purchased during our recent promotional sale. As outlined in our Returns Policy — available on our website — items purchased with a promotional discount are eligible for store credit only. This is also noted during the checkout process.
We understand that this may not have been the outcome you were hoping for, and we truly regret any disappointment caused. Our Customer Care team is always here to help answer any questions around our policies, sizing, or product details to ensure your future purchases are just right.
Your comments have been shared with our team, as we’re always looking for ways to improve the shopping experience for our customers.
I would like to put no stars on…
Customer service team have been very try helpful!
24 September 2025
Unprompted review
Reply from Shonajoy
Thank you for your kind words and for taking the time to share your experience.
We truly appreciate your support and look forward to assisting you again soon.
I had a positive experience overall…
I had a positive experience overall with their customer service and product quality. I initially forgot to apply the 10% new customer discount, but when I reached out afterwards, their support team promptly reconciled it, which I appreciated.
The packaging was also very impressive, minimal plastic, with some paper and cloth materials, which I support. I liked that the return process was well thought out too, the packaging was reusable with a second adhesive strip included, so I could use the same packaging to return items. I also received an instant refund via an app, so didn’t have to wait for the return to be processed.
As for the products themselves, the fabric quality is quite nice, especially if you shop during sales. Overall, it was a smooth and thoughtful shopping experience.
4 September 2025
Unprompted review
Reply from Shonajoy
Thank you so much for taking the time to share your experience.
We’re so glad to hear that our customer service team could assist you promptly with your discount and that the entire shopping journey, from packaging to returns, felt smooth and considered. Sustainability is something we care deeply about, so it’s great to know you appreciated the minimal packaging and reusable return materials.
We’re also thrilled to hear you’re happy with the fabric quality of your pieces.
Thank you again for your thoughtful feedback, we really appreciate your support and hope to welcome you back again soon.
Buyer beware
Buyer beware. If you need to buy a Shona Joy item do so from a reputable store with good refund policies i.e. The Iconic, David Jones.
3 September 2025
Unprompted review
Reply from Shonajoy
Thank you for taking the time to share your feedback — we're sorry to hear that your experience didn’t meet expectations.
We can see that your item was purchased during a promotional sale. As outlined in our Returns Policy — available on our website — items purchased with a promotional discount are eligible for store credit only. This is also noted during the checkout process.
We understand that this may not have been the outcome you were hoping for, and we truly regret any disappointment caused. Our Customer Care team is always here to help answer any questions around our policies, sizing, or product details to ensure your future purchases are just right.
Your comments have been shared with our team, as we’re always looking for ways to improve the shopping experience for our customers.
Thank you Tiana!
I wanted to take the time to leave a special note for Tiana who helped me with ordering my wedding dress for my destination wedding in Australia! She was so attentive to my questions and answered each one in detail then proceeded in extending the return policy for me as I would only arrive in Australia over a month later!
Thank you Shona Joy team and thank you SO much Tiana!
Steffi from Canada
24 July 2025
Unprompted review
Reply from Shonajoy
Thank you for your kind words and for taking the time to share your experience.
We’re so pleased to hear that Tiana was able to support you so thoughtfully while preparing for such a special occasion. It’s wonderful to know she could assist with your questions and make sure everything was in place for your destination wedding.
We genuinely appreciate your kind message and are so happy to have been part of your journey. Wishing you all the best for your wedding in Australia — we hope it’s everything you dreamed of and more!
Condescending Customer Service, poorly made clothes, NO REFUNDS ❌
These reviews tell you all you need to know about Shona Joy. I just wish I’d read them before purchasing a dress which was so poorly made, and then suffering the consequences of their ludicrous Returns policy. Prepare to be ignored if you try to contact them, and when they could be bothered responding, they’ll talk to you like the silly little peasant you are….
Horrible experience. Never again.
5 August 2025
Unprompted review
Reply from Shonajoy
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that your experience with Shona Joy has not met your expectations. We understand how frustrating it can be when things don’t go as hoped, particularly when it comes to returns.
In this case, we can confirm that the garment was not eligible for return as the tags had been removed, which is outlined in our Returns Policy available on our website. Our Customer Care team responded based on these guidelines and did their best to assist with the information available.
We want to reassure you that our team is here to support our customers and we always aim to communicate respectfully and helpfully. If this was not your experience, we sincerely apologise, that is not the standard we hold ourselves to.
We remain committed to improving our service and ensuring a positive experience for all customers. If there’s anything further we can do to assist or clarify, please don’t hesitate to get in touch.
Illegal no refund or return policy
Purchased a dress on sale from the Shona Joy website. Upon arrival, the item was not as described — the sizing was completely inaccurate compared to both the product description and images online. Despite this, Shona Joy refused to offer a refund or even a store credit. I have since lodged a complaint with NSW Fair Trading and will escalate the matter to the tribunal if necessary, as their conduct appears to breach Australian Consumer Law. Very disappointing customer service.
Please note it does not matter if it is a final sale or not, all product should be returnable for refund or store credit if not fit for use ( eg. wrong size sent as website sizing is incorrect) . We are also escalating to the ACCC, as Shona Joy are not complying with Australian law. There are many people with the same experience , just look up their reviews on the web... Don't shop there . Complain to your states fair trading dept or ACCC
29 July 2025
Unprompted review
Reply from Shonajoy
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that your experience with Shona Joy did not meet your expectations. Please note that Final Sale garments are non-returnable unless deemed faulty by our Customer Care Team.
We would love to investigate this further and ask that you please get in touch with us via email at info@shonajoy.com.au so we can assist you directly.
We look forward to hearing from you.
Do not order from Shona Joy
Do not order from Shona Joy! I never received the package as it was marked undeliverable and returned to sender. Despite the tracking saying the package was delivered to their return address 1 month ago, they refuse to refund my payment because they claim to have not received it yet. It's a complete scam.
16 July 2025
Unprompted review
Reply from Shonajoy
Thank you for sharing your feedback. We're sorry to hear that your parcel was returned to sender.
As outlined in our Standard Shipping Policy, return-to-sender parcels are not automatically redirected to our Sydney warehouse. Instead, they are sent to the DHL Returns Hub. In such cases, the parcel may be abandoned or destroyed by local authorities in the destination country.
As stated in our Terms and Conditions, we are unable to issue refunds for these parcels.
However, we understand that our team has since been in contact with you and that a refund has already been processed. If there’s anything else we can assist you with, please don’t hesitate to reach out to us at info@shonajoy.com.au.
I had an extremely satisfied experience…
I had an extremely satisfied experience with the whole shopping - from the moment I placed my initial order, through the returns process, refund and placing a new order. Many customers are skeptical and worried about returns - but this was really smooth, the e-mail exchanges with Bella from the team were always on time / prompt - she kindly walked and guided me through of the whole process, which was at the end super straightforward.
I would definitely shop once again and strongly recommend to other customers to do the same.
Once again, many thanks (I can't express how much I'm obsessed with the dress btw ) =)
3 July 2025
Unprompted review
Reply from Shonajoy
Thank you for your kind words and for taking the time to share your experience.
We’re really pleased to hear that everything from your initial order to the returns and refund process went smoothly. It's great to know that Bella was able to support you throughout this journey.
We genuinely appreciate your support and recommendation, and we’re glad to hear you’re loving the dress!
Looking forward to assisting you again in the future.
I have been so impressed by the…
I have been so impressed by the customer service received from Poppy at Shona Joy. I was returning an item and had a very disappointing experience with the delivery provider (not connected to Shona Joy!) which lead to confusion and delays. Poppy was so reassuring and helpful and really made me feel calmer throughout the situation!
4 July 2025
Unprompted review
Reply from Shonajoy
Thank you for your kind words and for taking the time to share your experience.
We’re so glad Poppy was able to support you through the delivery issue and help make the process smoother.
We truly appreciate your support and look forward to assisting you again soon.
Horrendous customer service
Horrendous customer service and poor quality clothing. Dress arrived long after expected delivery date which I paid 50 USD for. Now am being charged another 35 USD to return the dress. No response from customer care...
16 June 2025
Unprompted review
Reply from Shonajoy
Thank you for your feedback — we’re sorry to hear that your experience didn’t meet expectations.
We completely understand how important it is to receive your order on time. Upon review, we can see that standard shipping was selected for this order, which does have longer delivery timeframes.
We’re glad we had the opportunity to speak with you again and reach a resolution. Our Customer Care team is always here to help with any questions regarding our policies or shipping options, to ensure your next purchase goes smoothly.
We remain committed to continually improving and delivering excellence in both our products and service for our valued customers.
Poor quality
Poor quality, wrong size and don't give refunds.
Never again from this shop!
13 June 2025
Unprompted review
Reply from Shonajoy
Thank you for taking the time to share your feedback — we're sorry to hear that your experience didn’t meet expectations.
We can see that your item was purchased during our recent promotional sale. As outlined in our Returns Policy — available on our website — items purchased with a promotional discount are eligible for store credit only. This is also noted during the checkout process.
We understand that this may not have been the outcome you were hoping for, and we truly regret any disappointment caused. Our Customer Care team is always here to help answer any questions around our policies, sizing, or product details to ensure your future purchases are just right.
Your comments have been shared with our team, as we’re always looking for ways to improve the shopping experience for our customers.
Issued Store Credit Without Consent – Escalated to Consumer Affairs
I've had to escalate my purchase to Consumer Affairs Victoria after they issued a store credit without my consent after I requested a refund over the Lani Bootcut pants that were indecently sheer around the bum. Whoever bella is - the customer care representative. She conveniently ignored my email correspondence on the 23rd of May only hearing back on 28th May after i sent a letter of complaint on the 27th May. To which they were vague and lousy in response to an product issue. Bella told me 'it's a matter of personal preference' Excuse me - Shona Joy modelled the product with a mini dress over the top. I couldn't see If the pants were sheer. I'm honestly so disgusted by the circumstances of my first purchase has brought upon. I want my money back and do not shop there if you plan on ending up disappointed by their products. Absolute a***holes!
28 May 2025
Unprompted review
Reply from Shonajoy
Thank you for taking the time to share your feedback — we're sorry to hear that your experience didn’t meet expectations.
As mentioned in our email communication, the item was purchased as final sale, which is clearly noted on the product page, return policy, and at checkout.
While final sale items are not eligible for return unless deemed faulty, we didn’t want to leave you disappointed and offered a store credit as a gesture of goodwill — with the hope that you'll find something you love.
We’ve reached out to you directly and hope our team has now been able to assist and provide clarity.
Your comments have also been shared with our wider team, as we're always working to improve the online shopping experience.
My $256 dress fell apart within 30 mins…
Shona Joy $256 dress fell apart within 30 mins of the first wear. It got worse, the zip broke right before I was meant to walk into my sons wedding reception. It was irreparable. Friends put safety pins, as my back was exposed. After the wedding I tried to fix the zip, but it was rubbish. I contacted Shona Joy, who told me to contact The Iconic (wear I purchased the dress). After 4 weeks, still no reply from The Iconic. Biggest embarrassment of my life.
30 April 2025
Unprompted review
Reply from Shonajoy
Thank you for sharing your experience — we're truly sorry to hear this and completely understand your frustration.
As The Iconic manages their own stock independently from ours, we’ve encouraged you to reach out to them directly. However, if you haven’t received a resolution, we’d be more than happy to look into it further on our end.
Please feel free to send your order details to info@shonajoy.com.au, and our team will gladly assist you.
IF I could give a 0 I would
IF I could give a 0 I would. The customer service and the whole return process is ABSOLUTELY HORRIBLE. They will rob you of hundreds of dollars for below average dresses. DO NOT BUY!
1 May 2025
Unprompted review
Reply from Shonajoy
Thank you for taking the time to share your experience with us. We're sorry to hear that the return process didn’t meet your expectations, and we completely understand your concerns regarding shipping costs and product quality.
Improving the international return process is a priority for us, and we're currently exploring options like prepaid return labels to make things easier. Regarding product quality, your feedback is valuable, and we’ll be sure to share it with our team for further evaluation.
We appreciate you taking the time to share your experience
Zero Flexibility
I recently purchased a dress from Shona Joy, knowing it would be perfect for an upcoming wedding, as I already own the same dress in a different color. Unfortunately, the color looked completely different in person and didn’t work for my skin tone at all, which wasn’t my fault.
I understand the final sale policy, but the lack of any flexibility or understanding from the customer service team was really disappointing. I was hoping for at least some consideration, given that the issue was with how the dress looked in person compared to the photos, which is something I can't control. Instead, I was told nothing could be done, which has left a bad taste.
It’s a shame, because I really like their designs, but this experience has definitely made me question whether I’ll shop here again.
Don't buy there unless you are absolute certain you want the product.
7 April 2025
Unprompted review
Reply from Shonajoy
Thank you for taking the time to share your experience — we're genuinely sorry to hear how disappointed you felt, especially after choosing a style you already know and love, only to find the colour wasn’t quite what you expected.
We completely understand how disheartening that must have been, particularly with a special event coming up. While our Final Sale policy does limit return options, we do our best to clearly communicate this across our website. Please know, our Customer Care team are available to assist, should you need any guidance with sizing, fit, or colour.
We truly appreciate your continued support of our designs and are sorry you feel let you down this time. Your feedback has been shared with our team, and we’ll be taking it on board.
If there’s anything further we can do, please don’t hesitate to reach out — we’d love the opportunity to restore your confidence in us.
Do NOT Order from Shona Joy if You’re in the U.S. — Horrible Customer Service and Zero Accountability
I have two very disappointing experiences with Shona Joy that I feel obligated to share — especially if you're a bride or based in the U.S.
I'm getting married in May and was so excited to try a few Shona Joy dresses for my welcome party. They have beautiful designs, and since they don't have any stores in the States (I live in NYC), I ordered several options totaling around $3,000..
Unfortunately, my package got stuck in customs (not Shona Joy’s fault), and when it finally arrived, it was stolen from my public lobby. I immediately reached out to Shona Joy, explaining the situation and asking if they could resend my package. They refused, saying it was the shipper’s issue, not theirs. Disappointing, but fine—I then asked them to file a claim with DHL since I had signed a signature release but specifically requested the package be left at my front door, not in my public lobby (where it was stolen).
After multiple follow-ups, they finally responded, saying DHL denied the claim because of the signature release. However, when they sent me the actual exchange with DHL, I saw that they never even argued my case properly. They simply accepted the denial without pressing the issue, despite me explicitly asking them to explain the mishandling. At that point, they essentially shut down any further discussion, leaving me with a $3,000 loss and zero support.
As a bride, losing $3,000 a couple months before my wedding is not just frustrating — it’s devastating. I understand the theft isn’t technically their fault, but a company with good customer service would’ve at least tried to support their customer, especially one spending this much money during such a meaningful time.
But unfortunately, Shona Joy does not care about its customers.
To make matters worse, my second experience with them was through my bridesmaid, who ordered a potential dress option I had sent her. The dress was beautiful but didn’t fit, so she began the exchange process — only to find out that Shona Joy does NOT cover return shipping, even for size exchanges. The cost to return the dress from the U.S. to Australia? $350 — more than the cost of the dress itself. We were absolutely shocked. How can a modern brand not offer reasonable return options, especially when shopping internationally is their entire model?
Bottom line: Do NOT order from Shona Joy if you live in the U.S. or value customer service. Beautiful dresses are not worth the nightmare if something goes wrong — and trust me, they will leave you to deal with it alone.
1 March 2025
Unprompted review
Reply from Shonajoy
We’re so sorry to hear about your experience—especially during such a meaningful time. As a bride, you deserved a smoother, more supportive journey, and we sincerely regret that we fell short.
While DHL confirmed that a signature release allowed them to leave the parcel, we understand how unsettling that can feel in shared spaces. We submitted a claim on your behalf to assist as best we could, but we acknowledge that more could have been done to better support you.
We also hear your concerns about international return costs. Feedback like yours—and your Bridesmaid’s—is helping us work toward offering competitively priced return options for our international customers.
Thank you again for sharing your experience. If there’s anything more we can do, please don’t hesitate to reach out—we’d truly appreciate the chance to restore your confidence in us.
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