Shoe Insoles Reviews 

7,947
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have an undiagnosed foot problem which is probably plantar fasciitis-related. I played a round of golf with the new insole. It was very comfortable abd my foot was considerably less painful at the e... See more

Rated 5 out of 5 stars

Following an episode of plantar fasciitis I ordered these insoles on the recommendation of my daughter who had also purchased the insoles in the past. I have found the insoles to be comfortable in all... See more

Rated 5 out of 5 stars

WOW... The level of service from this company is beyond fantastic, its rare you come across online retailers that are this good, even gives John Lewis a run for their money. The contact centre are sup... See more

Rated 4 out of 5 stars

I bought two different products. A clear insole and the pro-heel. The pro heel - came as a pair - are absolutely fantastic. Exactly what I needed. Thinking about getting another pair for my other... See more

Company details

  1. Foot Care
  2. Medical Equipment Supplier
  3. Running Store

Written by the company

Here at Shoe Insoles, we've made it our mission to help you to find the right shoe insoles to improve comfort and alleviate pain. You can shop our insoles by condition, material, and even shoe type, ensuring you can easily find the support for your needs.

Shoe Insoles

Written by the company

Free Delivery Available
We offer free UK delivery on ALL orders over £40. This way, you can buy in bulk and ensure you always have the right insoles for your footwear, no matter the season or occasion.
Specialists In Shoe Insoles
There are hundreds of shoe insoles that offer solutions to just as many different foot problems. At ShoeInsoles.co.uk, our product expects have put together a range of top picks and guides to help you find the right inserts for your needs.
Extensive Range of Insoles
We have products for every foot condition, from ankle pain to plantar fasciitis and everything in between. We're proud to offer foot supports from a wide selection of reputable brands, with insoles available for virtually any boot or shoe type.
Safe Shopping with Shoe Insoles
We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders over £40.

Free Delivery Available

Free UK delivery on all orders over £40

We offer free UK delivery on ALL orders over £40. This way, you can buy in bulk and ensure you always have the right insoles for your footwear, no matter the season or occasion.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.7

All reviews

(7,947)

1,438 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a foot alignment product which…

Ordered a foot alignment product which was for my husband. On receipt I realised I’d ordered incorrectly and reached out to the helpdesk team. They gave me a code and I returned within the hour of receipt. The product was not opened or used at all.
Upon company receipt they advised there was bobbling and sent photos, I replied to say the item remained unused and as received, I hadn’t taken photos as it was unopened.
The response was that all goods must be in saleable condition, no refund given!
The only option was to pay for postage for the 3rd time to have them return to me.
If you do order and have to return ensure you photograph everything as otherwise you will be out of pocket for order and all postage costs.

6 July 2026
Shoe Insoles logo

Reply from Shoe Insoles

Dear Mrs Dunleavy,

We are sorry to hear that your recent experience did not meet your expectations.

Having reviewed the matter, we are pleased to confirm that the correct insoles will shortly be dispatched from our warehouse, with our apologies for the inconvenience caused.

We hope this resolves the matter and that your husband finds the replacement insoles suitable for his needs.

Kind regards,

Victor
Shoeinsoles.co.uk

Rated 5 out of 5 stars

Good

Good. Fast delivery. Bought the large leather tongue pads for my loafers by Pedag. Made the fit significantly more comfortable and just about eliminated the internal slip.

3 July 2026
Rated 1 out of 5 stars

Don't trust them for returns

I returned heel wedges in brand new condition but the company refused my refund. Now I am supposed to pay for postage again in case I want the item back. This is some shitty customer service.

7 July 2026
Shoe Insoles logo

Reply from Shoe Insoles

Dear Akanksha,

Thank you for your review.

This review relates to the same order and return query that we are already discussing with you directly.

We do not consider the description of our service in this review to be a fair reflection of the steps taken by our team. We have reviewed the return, provided feedback regarding the condition in which it was received, and are working with you towards a resolution.

We always aim to resolve customer queries professionally and fairly, and we encourage customers to contact us directly so that we can investigate and assist wherever possible.

We would kindly ask you to get back to our email, so that we can resolve this matter without further delay.

Kind regards,

Victor
Shoeinsoles.co.uk

Rated 5 out of 5 stars

Two different insoles purchased.

Two different insoles purchased for slippers and shoes. Both fitted well and were comfortable and eased my feet which were bruised and blistered due to cancer treatment. So good that today I am ordering two more of the cheaper pair for my other shoes.

30 June 2026
Rated 3 out of 5 stars

Insoles uncomfortable and they was…

Insoles uncomfortable and they was recommended for bunions and flat feet. My feet felt numb in them straight away

30 June 2026
Shoe Insoles logo

Reply from Shoe Insoles

Dear Adam,

Thank you for taking the time to leave your review.

We are sorry to hear that your insoles were not suitable for your needs.

Following your enquiry, we have already issued a returns authorisation, and we will be happy to process your return once the insoles have been received back at our warehouse in accordance with our returns process.

We appreciate you taking the time to share your feedback and look forward to resolving this matter for you.

Kind regards,

Victor
Shoeinsoles.co.uk

Rated 5 out of 5 stars

Easy order, quick delivery.

Placing order was very easy and once placed the insoles were delivered very quickly.
Insoles are a good fit and are providing the support I require.

30 June 2026
Rated 5 out of 5 stars

Ordered the heel cups

Ordered heel cups for my partner who has very painful plantar fasilitiis.
The delivery was quick, at first he found them uncomfortable, probably because his foot ankle and toes had swollen and the pain had worsened due to the heatwave.
When he did use them, they did help, along with the exercises and elevating his legs to get rid of the swelling.

29 June 2026
Rated 5 out of 5 stars

Excellent

Simple to order; rapid and trouble-free delivery. Very satisfied with my repeat purchase of metatarsal pads.

29 June 2026
Rated 5 out of 5 stars

Foot repair…

Excellent product which did the trick to my left foot from being very numb after nerve damage to the left leg. Helps reducing the numbness to a more comfortable walk.

3 July 2026
Rated 1 out of 5 stars

Scammers

Scammers, no refunds wrong sizes poor material

16 July 2026
Unprompted review
Shoe Insoles logo

Reply from Shoe Insoles

Dear AC,

We are sorry to read your review.

Unfortunately, despite requesting further information via Trustpilot, we have been unable to identify your order from the details provided, so we have not been able to investigate the issues you have raised.

If you could please contact us at helpdesk@shoeinsoles.co.uk with your order number or any information that will help us locate your purchase, we will be more than happy to investigate your concerns and see how we can best assist you.

We look forward to hearing from you and hope we can resolve this matter for you.

Kind regards,

Victor
Shoeinsoles.co.uk

Rated 2 out of 5 stars

Not happy

Photos displayed made it impossible to understand size of shoe insoles meaning they bones o purchased are too small.

1 July 2026
Shoe Insoles logo

Reply from Shoe Insoles

Good afternoon Albert,

Thank you very much for taking the time to share your feedback with us.

We're sorry to hear the heel grips weren't the size you were expecting. They are designed as a one-size accessory.To help customers better understand their size and how they look in use, we've included images showing the heel grips fitted inside shoes.

We appreciate your comments and will continue looking at ways to make our product information even clearer.

If you'd like help choosing a more suitable product, please get in touch with our customer service team at helpdesk@shoeinsoles.co.uk. We'll be happy to help you find the best option for your needs.

Kind regards,
Tylah
Shoe Insoles team.

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