Following an episode of plantar fasciitis I ordered these insoles on the recommendation of my daughter who had also purchased the insoles in the past. I have found the insoles to be comfortable in all... See more
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WOW... The level of service from this company is beyond fantastic, its rare you come across online retailers that are this good, even gives John Lewis a run for their money. The contact centre are sup... See more
My heel on my right foot was very sore, due to planter fasiaitiis, since using my insoles and sock it is much better. I will definitely be buying more for other shoes.
Always use the slimflex green since having plantar fasciitis and wouldn't be without them now. Great product at a reasonable price with quick delivery
Company details
Written by the company
Here at Shoe Insoles, we've made it our mission to help you to find the right shoe insoles to improve comfort and alleviate pain. You can shop our insoles by condition, material, and even shoe type, ensuring you can easily find the support for your needs.
Shoe Insoles
Written by the company
- Free Delivery Available
- We offer free UK delivery on ALL orders over £40. This way, you can buy in bulk and ensure you always have the right insoles for your footwear, no matter the season or occasion.
- Specialists In Shoe Insoles
- There are hundreds of shoe insoles that offer solutions to just as many different foot problems. At ShoeInsoles.co.uk, our product expects have put together a range of top picks and guides to help you find the right inserts for your needs.
- Extensive Range of Insoles
- We have products for every foot condition, from ankle pain to plantar fasciitis and everything in between. We're proud to offer foot supports from a wide selection of reputable brands, with insoles available for virtually any boot or shoe type.
- Safe Shopping with Shoe Insoles
- We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders over £40.
Free Delivery Available
Free UK delivery on all orders over £40
We offer free UK delivery on ALL orders over £40. This way, you can buy in bulk and ensure you always have the right insoles for your footwear, no matter the season or occasion.
Contact info
Unit 6, Union Court, Union Road, SW4 6JP, London, United Kingdom
- 020 7501 1102
- helpdesk@shoeinsoles.co.uk
- shoeinsoles.co.uk
4.7
Excellent
8K reviews
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Received product I ordered
16 July 2026
Prompt delivery and excellent product
Prompt delivery and excellent product. Very happy with the enetor insoles
20 July 2026
They do what they say
They do what they say. You buy it...they ship it. No surprises or disappearances.
21 July 2026
Good insoles
Ordered 2 sets of insoles which arrived on time and well packaged.
Exactly the correct size and a good price, would use again.
20 July 2026
These insoles are recommended by my…
These insoles are recommended by my chiropractor and help my fallen arches. Difficult to find online I always purchase from Shoe Insoles
20 July 2026
Happy to recommend
The website was easy to navigate. Quick delivery. Happy to recommend this retailer.
20 July 2026
Sole inserts recommended by a…
Sole inserts recommended by a podiatrist and once set up with the correct heel settings, really works.
20 July 2026
Delivered in perfect time
Delivered in perfect time, lovely products too. Couldn't be happier. Many thanks! 👍 👍 👍
20 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Beyond frustrated
Beyond frustrated! I would strongly advise others to think twice before buying from this company.
I ordered the wrong size insoles. As soon as I realised my mistake, I returned them immediately. I did not even open the packaging.
When they received the return, they claimed the insoles had been used and were covered in debris. They even sent photos of used insoles! This is simply impossible, as the package was never opened! So either the item was sent to me in that condition, or their assessment of the return was inaccurate.
I spent a considerable amount of time emailing and speaking to customer service, explaining the situation clearly on multiple occasions. Despite this, they refused to refund me or offer any reasonable resolution.
I'm now out around £40 for the insoles, plus the cost of return postage, through no fault of my own. It's incredibly frustrating to be treated this way as an honest customer. I expected a fair investigation and some willingness to resolve the issue, but instead I was met with repeated refusals.
Based on my experience, I definitely won't be purchasing from this company again.
A word of advice: if you ever need to return an item to this company, take clear photos or a video of the product before sealing the package. Had I done that, I would have had evidence that the insoles had never been opened or worn. I never imagined I'd need to prove something like that, but based on my experience, I wouldn't take the risk.
23 June 2026
Unprompted review
Reply from Shoe Insoles
Dear Shanine,
Thank you for taking the time to leave your review.
We are sorry that you remain dissatisfied with our decision.
After receiving your return, our Returns Team carried out a physical inspection in accordance with our standard procedure. The insoles were found not to have been returned in a resellable condition and, for that reason, we were unable to approve a refund in accordance with our published returns policy. Photographs taken during the inspection were provided to support our findings.
Your concerns and subsequent correspondence were carefully reviewed before a final decision was reached. Following that review, our position remained unchanged.
We are sorry that we could not resolve this matter to your satisfaction.
Kind regards,
Victor
ShoeInsoles.co.uk
GREAT FROM START TO FINISH
GREAT FROM START TO FINISH, VERY GOOD QUALITY PRODUCT, HAPPY YO BUY OFF AGAIN.
14 July 2026
Great products and very fast shipping
Great products and very fast shipping, received next day!
14 July 2026
Insoles not the best quality and took a…
Insoles not the best quality and took a very long delivery time via China!!! Wouldn't buy again
10 February 2026
Reply from Shoe Insoles
Dear Robert,
Thank you very much for taking the time to share your feedback with us.
I am sorry to hear that you were disappointed with your purchase.
Having reviewed your order, I can see that it was placed on 8th February and dispatched the following day, on 9th February. As a UK-based retailer, we always aim to dispatch orders as quickly as possible.
We value all customer feedback and are always looking for ways to improve our products and service. If there is anything you would like to discuss further, please don't hesitate to get in touch with our Customer Care team.
Kind regards,
Tylah
Shoe Insoles team.
Extremely helpful and explained the…
Extremely helpful and explained the product helping me to get exactly correct overshoe insole leg lengthening product to resolve discrepancy of leg length and really enabled my walking to be less painful and easier. Great company and product.
17 July 2026
...great for pronation
This was great for pronation
At a small price this insole has decent quality which improves ankle alignment and thus stability in a very natural, and simple way
17 July 2026
Really top service with quick dispatch…
Really top service with quick dispatch and an amazing product! Thank you!
17 July 2026
Good recommendation
These insoles were recommended by my Podiatrist .I found it very easy to order, delivery was very quick and they were easy to cut to fit my shoe.
They are very comfortable even without socks on.
Good job everyone.
.
17 July 2026
DAVID
Quick delivery hassle free ordering and return process. Friendly efficient and helpful response when I phoned the help line and spoke to Victor.
16 July 2026
Efficient ordering process and easy to…
Efficient ordering process and easy to get what you want
16 July 2026
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