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Shockwarehouse.com Reviews 1,171

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TrustScore 3 out of 5

3.1

Auto Parts Store
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Rated 5 out of 5 stars

Recently I called Shockwarehouse for some hard to get struts for my car that nobody seemed to be able to get.The only place that had them was the dealer for 800 plus dollars for the pair.Well, Shockwa... See more

Rated 1 out of 5 stars

I ORDERED 4 STRUTS FOR A 2006 TOYOTA HIGHLANDER THEY SEND 4 FOR A 2008 NO GOOD FIT BUT COULD NOT BE ALIGNED TRIED TO RETURN NO RESPONSE PAID $667 VIA VISA THANK GOD VISA WILL MAKE GOOD DO NOT TRUST TH... See more

Rated 1 out of 5 stars

Buyer beware. Buy local or somewhere else that actually wants your business. They do not answer emails and on the very rare occasion they answer the phone they are unbelievably rude. Make sure you re... See more

Rated 4 out of 5 stars

The suspension items I needed were in stock and competitively priced. I liked that the company is in the Midwest. The items were accurate, well packed and received without damage. Not the fault of the... See more

Company details

  1. Auto Parts Store
  2. Car Accessories Store

Written by the company

Shockwarehouse is America's Number 1 Shock and Strut Superstore. Founded in the 1980's by race car driver Walter Johnson Shockwarehouse originally catered to international race enthusiasts. Distributors of Bilstein, KYB , Monroe and Rancho Shocks since 1988 Shockwarehouse has expanded our line of offerings to include 10 different brands to fit cars, trucks, lifted trucks , RV's and Motorhomes. Shckwarehouse has been named a Top Internet Retailer Top 1000 Company 2011-2019, Now located in our new warehouse in Northern Mississippi just outside of Memphis. Shockwarehouse ships out 1000's of shocks and struts per day to locations all over the USA. Our location is 275 Nosef Dr in Batesville, MS just off I-55. You can reach us at 1-800-245-7469 we are open from 9am to 7pm Eastern Time

Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

4 BUSINESS DAYS to process an order...?!?!?!?!

4 BUSINESS DAYS to process an order and I just so happen to call on the 4th business day looking for a tracking number, 2 hours later...it shipped!
I wont get my order for 12 FULL DAYS!!!
DONT DO IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ALSO, when you call and they dont have a person to take your call...their answering machine hangs up on you (during business hours).

7 July 2018
Unprompted review
Rated 5 out of 5 stars

I had never heard of this website until…

I had never heard of this website until o saw it on a forum. I checked it out and compared the prices to my local parts store and Shockwarehouse was cheaper. I ordered my shocks and the shipping was very fast. I will definitely buy from Shockwarehouse again.

6 July 2018
Unprompted review
Rated 3 out of 5 stars

Had a hard time getting a reply as to…

Had a hard time getting a reply as to the status of my order. Took about 5 different attempts to get a reply to my order status requests. Tried calling customer service and stayed on hold for over an hour and still didn't get call answered so I hung up the phone and quit trying. Finally found out product was on back order. Good product when they finally arrived though.

5 July 2018
Unprompted review
Rated 1 out of 5 stars

# 1 complaint

# 1 complaint, they will not answer their phone!
Ordered shocks online and there was no mention of them not being in stock. I got an email with tracking number on two of the 4 shocks. I emailed back and ask about the other two shocks, answer was when they ship you will get one. Waited 2 days no tracking # and no communication on when they will ship. Tried calling emailing, no one would talk to me. Several days later I sent an email canceling the order. Ordered from another company. A few days later my credit card alerted me that Shockwarehouse charged my card! I covered them up with emails threatened them if they ship them I will refuse order from shipper. This is no way to run a business!

2 July 2018
Unprompted review

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