While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.5
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One year after my Deck was completed, my neighbor said it was drooping. When installed the foreman told me there was an issue with the one post but thought they added enough concrete for it not to sage.
I reported the problem, one day, the next day Shly Deck was there to fix it. Super customer service!!!
I am having a terrible time working with this company from the salesman to the project manager. They do as little as they can to make you happy. They left a mess after the job. The salesman did not measure correctly, and I still do not have a gate. They did not include a dumpster as stated in the contract, instead they piled up our old fence in my front yard. Nice look for the neighborhood. Oh, now they want to charge for hard digs???$1000 more. I think they can take off for the no gate and the dumpster. Please do not try calling customer service, since they will not call you back.
I have been forced to come here and let everyone know how upset I and the rest of my neighborhood is with the method of advertising used by Shly. After repeated attempts to inform the door-to-door salesmen that our community is private and not open to soliciting, the guy has now taken to sneaking onto each and every property, installing their pamphlets in the front door, and running away before anyone can speak to him further.
If this is how Shly staff members act during the SALES process, how could I possibly trust them to conduct actual business?
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
