Big up the shiva crew for a 10/10 service every time been using them for years now no problems at all highly trusted
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Review summary
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Looking for a couple of hard to find pieces that I could not get anywhere in the United States. These guys were willing to ship to the USA and still offered a fair price. I kid you not within 48 hours... See more
Bought a snuffing kit. When I requested a black kit to be sent they had no issues with my preference. Got it very fast too! Many thanks :)
Company replied
Got my Dynavap m7 at a very competitive price, dispatch was quick no issues at all, my only gripe would be delivery cost on small items, overall a good experience 👍
Company details
Written by the company
Welcome to Shiva Online! We supply many top brands including vaporisers from Storz & Bickel, Puffco, Dynavap, Arizer, Pax,Vaponic,Xmax and Storm. We also stock a huge selection of the best and most unique Bongs available on the market by leading brands such as Chongz, Roor, Basil Bush,C1-Sci Fi, Bounce Grace Glass and many more! You can also pick up all shapes and sizes of rolling papers from leading brands such as Raw, Rizla,The Bulldog, OCB and many more! We also stock some of the tastiest blunts on the market from Juicy Jay, Double Platinum,Al Capone, Cyclone, G-Rollz, King Palm and Royal Blunts for quality roll your own cigarettes. You can also find an excellent selection of smoking products and must have smoking accessories on Shiva Online including Hookah Pipes, Grinders and Rolling Accessories. If it takes your fancy we also provide a tantalising range of sex toys for both men and women, including a wide selection of products from Jessica Rabbit and much more! Please feel free to browse our website and Just give us a call to order and collect from our retail outlet located in Greenwich, Unit 16 Greenwich Centre Business Park 53 Norman Road London SE10 9QF
Contact info
Unit 16,Greenwich Centre Business Park, 53 Norman Road, London, SE10 9QF, London, United Kingdom
- 02082939231
- info@shivaonline.co.uk
- shivaonline.co.uk
4.7
Excellent
3K reviews
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Replied to 100% of negative reviews
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Fantastic customer service
Fantastic customer service, i was sent out the wrong item by mistake and a member of there team Paul was very helpful and quickly resolved my issue would definitely recommend.
25 July 2025
Unprompted review
Reply from Shiva Online
Thanks for the positive vibes
cheers
Paul
Great customer service
Great customer service, quick delivery and good selection of stock
24 June 2025
Reply from Shiva Online
Thank you
Reply from Shiva Online
Please you liked them
cheers
Paul
Fantastic service and great…
Fantastic service and great communication, it's a pity Royal Mail are not as efficient as these guys.
24 June 2025
Reply from Shiva Online
Thanks
More good service!
I have made several orders from this company. Each has arrived in very good time, within 2 days and the product quality is always very good.
They also assisted when I had an issue, which turned out to be my fault!
I will be returning!
11 June 2025
Unprompted review
Reply from Shiva Online
Hi Nick,
Thanks so much for the kind words much appreciated
cheers
Paul
Discount codes and customer service
While I was browsing the website a pop up offering a 10% discount appeared. At the checkout it did not work. I Emailed. Several days later I got an email saying it’s now only a 5% discount code. So I closed the account. Upon doing so the website says ‘SEE YA’ - not Thank You - We hope to see you again soon. That should tell you all you need to know.
2 June 2025
Unprompted review
Reply from Shiva Online
Hi Chris,
I have sent you an email apologising hopefully we can resolve the issue.
cheers
Paul
10/10
Best customer service if you have any issues can rely on giles to sort it. 10/10, i never go out the way to reveiw a smoke shop
9 May 2025
Unprompted review
Reply from Shiva Online
Thank you for the positive review we need as much positivity we can in these difficult times
cheers
Paul & Giles
First class customer service
Bought a couple of bits. Quickly delivered. I ordered the wrong size. Unfortunately couldn’t do a direct swap Giles offered me a few options. Immediately responsive very helpful! Thanks guys
9 April 2025
Unprompted review
Completely wrong stuff
Order a stem replacement and 2 bowls got sent a silicone bong and grinder instead
20 March 2025
Unprompted review
Reply from Shiva Online
Hi Alex,
As discussed over the phone, I personally mixed up the labels when packing the orders, I can only apologise for my own stupidity in letting this happen.
I'm trying to fix the issue for you, and hopefully we can have your correct order sent out to you asap.
Many Thanks,
Giles
Great products and customer service
I ordered a chillum from Colorado, USA. First one arrived in just a few days. it was broken from the journey and they refunded me immediately, I ordered another one and it arrived even faster in perfect shape. Smokes great, I love it.
23 February 2025
brought a bong from them 2 months ago…
brought a bong from them 2 months ago and the percolator broke they couldn’t refund me as it’s past the time which is fair enough but they did give me a 20% discount to buy a new one and there customer service is 12/10
21 February 2025
Unprompted review
Fantastic Customer Service, helpful, quick & kind
So I made an order that arrived quick, unfortunately the item in question had a fault. I phoned Shiva up, sent them over pictures of the issue and got my issue fixed. This occurred within a couple of hours and had I replied sooner I'm sure it would have been even quicker!
Bottom line is the customer service is fantastic and an absolute rarity these days, Paul took my issue seriously and sorted the problem quickly, having worked in retail the level of service I received was top notch, so much I felt compelled to write a review and share my experience.
If more companies could be like shiva it would be a godsend. Anyway I will surely be dealing with them in the near future. Keep up the great work guys and thanks for getting me sorted ASAP!
Cheers!
20 February 2025
Unprompted review
Shiva has a great choice of goodies for…
Shiva has a great choice of goodies for the enthusiast. I recently purchased 3 items, which all arrived together, packaged well and discretely with no issues. The customer service is top notch!
3 February 2025
Unprompted review
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