Cool Shirtz Reviews 

356
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting well-made fabrics and durable, vibrant designs across various items. Many appreciate the unique prints, often receiving compliments. The customer service team also receives high acclaim for being attentive, responsive, and effectively resolving issues. However, some customers experienced significant delays or non-delivery of orders, with several reporting packages never arriving or lacking tracking. A few also noted unexpected customs fees for international deliveries due to unclear origin. Additionally, there were occasional concerns about product durability, with some prints deteriorating or peeling after washing.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the top-notch quality of items like... See more

Quality

People report positive experiences with quality, with many customers describing the clothing as top-notch,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing dissatisfaction due to... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast and transparent shipping,... See more

Customer service

Consumers find customer service to be positive, with many describing it as impeccable, highly attentive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a set of keycaps from Cool Shirtz, and because of shipping issues and the item being stuck in customs, I never did receive the keycaps. This was majorly due to the tariffs and shipping issue... See more

Rated 4 out of 5 stars

I had accidently ordered twice, leading to me having to pay the shipping fee twice. After sending them a mial about it they gave the additional shipping fee money back! Very good service.

Rated 4 out of 5 stars

I loved everything and especially the clothes. I just would’ve wished for more details throughout the shipping process. I didn’t even get an email from the shop that the package was on its way. Stil... See more

Company replied

Rated 5 out of 5 stars

All that needeth be uttered of the noble house of Cool Shirtz is this: they are the finest marvel in all creation, yea, even better than warm bread or a tax refund. Their garments hath smitten my... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Only Cool Shirtz - Shipped Worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

356 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(356)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service.

Great customer service.
I ordered the Microplastics T-Shirt from this site however upon opening my package it seems Cool Shirtz had messed up my order.
I let them know about this discrepancy and Amy was very quick to reply asking for a photo of the shirt I recieved.
Upon providing this picture, Amy immediately apologised and placed a new order for the Microplastics tee for free, and told me I was able to also keep the incorrect one that was sent to me.

Will be buying from here again, thank you for fixing the order hastily.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

The company is in Australia and I'm in…

The company is in Australia and I'm in the UK. No issues with postage at all. The 2 items I bought are very high quality and I love them, particularly the purple spooky hoodie. I've already ordered something else can't wait for it to arrive!

16 September 2024
Unprompted review
Rated 4 out of 5 stars

Good Quality, Mid Service

Very good Quality, 100% Cotton and the print has held up over 3 years now.
Only gripe is returning an item if your outside of Australia is pointless, youll end up spending more to ship it back than the items worth.
Would like to see a better explanation of the sizes before I order something, had Hoodies that were ment to be oversized be too small.
Customer service is a tad slow, not many updates when it comes to preorders.
Just make sure you order the right size and youll be grand

Also a shame that the best designs dont get restocked

27 September 2024
Unprompted review
Rated 1 out of 5 stars

WARNING

WARNING - Be very sure you REALLY want what you order! They do not accept any exchanges and wanted to charge me $62.36 shipping to return a $49.99 product. Absolutely ridiculous - never again.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

COOL STUFF

The service was perfect. I have nothing to add yet nothing to complain about.

21 July 2024
Rated 5 out of 5 stars

Great company

Delivery time was exactly as they stated, quality of products are really really high and look exactly like the pictures. I also love the tiny stickers and notes you get with the purchases.

21 July 2024
Rated 5 out of 5 stars

Beautiful packaging beven beautiful Hoodie 😍

Received my parcel from cool shirtz ftom Australia to UK in just over 1 week, the packaging was amazing, too nice to tear open, it made opening my hoodie a moment of joy, the hoodie was excellent quality, very soft and the design was so much better that it looked in photos, I am over the moon with my purchase and will definitely buy from cool shirtz again, highly recommended ⭐️⭐️⭐️⭐️⭐️

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Clothing, Even Better Service!

Honestly cannot fault them. Ordered 3 products - a shirt, a hoodie and a knit jumper. The products themselves are high quality and extremely comfortable. Although I received the wrong hoodie I contacted customer services and the matter was solved quickly and they even let me keep the other hoodie. Thanks Amy from the support team for your help!

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic shirts and a great customer experience

Have just gotten my first order and I already ordered my next order. Really comfortable shirts, fast delivery and awesome packaging plus goodies in the bag. Would really recommend! Shirts are a bit oversized so keep in mind if you want a tighter fit. I'm usually a large but can go medium with their shirts.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Cannot recommend these guys enough!

Cannot recommend these guys enough!! I went to them with the issue that the hoodie I bought had less cotton than advertised, and issues with their sizing chart. Not only did they change the cotton info immediately, they chatted with me for ages about sizing and gave me an unexpected refund in good faith! They have the absolute BEST customer support team I have EVER dealt with, and of course they have super stinkin' cool products. I am so happy with how our conversation went, I love their products, and just think the world of them. 10/10!!! Also, disclamier, my old review stating that the cotton content is half what was advertised is still live, as I can't seem to delete or alter it, so please ignore! This is the update to that review!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Good stuff

The shirts material seems high quality. Impressed by the design complexity all things considered. The sizes themselves are somewhat large, so if you're looking for a smaller fit maybe consider a size smaller than you'd regularly order.
Customer service was great, had a small issue which was quickly fixed and appreciated how they went out of the way to fix it. Cool company, shirts, customer service, etc. Would recommend.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Great products and helpful staff

Cool Shirtz has great products and their designs are always creative. The staff are always there to help you, like in my case when my package was misplaced and the support team was super understanding and was able to give me a solution even when my post office wouldn’t do anything. Highly recommend them.

3 July 2024
Unprompted review

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